Structured Deposits

[nit3ex]

Hi nit3ex,

We apologise but for premature withdrawals, our branch colleagues would be in a better position to advise.

Let us check with the relevant department on an approximate timeline, and we will get back to you again.

^DG

Thanks! Appreciate it!

 

[BBCWatcher]

Alternatively, customers have the option of going on to our official social media platforms and dropping us a private message. We will ONLY request for your contact number. We will then arrange for our customer service team to call & assist.

THAT’S NOT SECURE!

You’re training your own customers to be victims of scams and fraud, potentially internal and certainly external. Any scammers can call your customers, just as you do, and ask them “verification questions,” just as you do, then do whatever they want with the answers to those verification questions.

Banks around the world have stopped this nonsense years ago....and yet you, OCBC, persist. It’s insanely insecure, for your bank, as an institution. When a reputable, well run, secure bank calls me or otherwise initiates contact with me, it’s a very short conversation: “Please call your bank at the number on the back of your card,” for example.

Every security professional that reads this message is, I’m sure, aghast at what you’re doing. It’s just absolutely bonkers insecure. Get your security team to get this stuff stopped, now. This is not 1951 any more (and it wasn’t a good idea then).

 

[loonglow]

I agree with bcc on this. Please note that private message in social media is NOT secure! Anything you wrote in the "private" message is prone to read by any decent hackers.

Alternatively, customers have the option of going on to our official social media platforms and dropping us a private message. We will ONLY request for your contact number. We will then arrange for our customer service team to call & assist.

 

[OCBC Bank]

I agree with bcc on this. Please note that private message in social media is NOT secure! Anything you wrote in the "private" message is prone to read by any decent hackers.

THAT’S NOT SECURE!

You’re training your own customers to be victims of scams and fraud, potentially internal and certainly external. Any scammers can call your customers, just as you do, and ask them “verification questions,” just as you do, then do whatever they want with the answers to those verification questions.

Banks around the world have stopped this nonsense years ago....and yet you, OCBC, persist. It’s insanely insecure, for your bank, as an institution. When a reputable, well run, secure bank calls me or otherwise initiates contact with me, it’s a very short conversation: “Please call your bank at the number on the back of your card,” for example.

Every security professional that reads this message is, I’m sure, aghast at what you’re doing. It’s just absolutely bonkers insecure. Get your security team to get this stuff stopped, now. This is not 1951 any more (and it wasn’t a good idea then).

Hi all,

Thank you for sharing your concerns.

For customers who chooses to share their contact number with us via private message, we will arrange for our customer service executives to call. Customers will receive the call from our hotline number - 1800 363 3333 or +65 6363 3333 (if overseas).

^DG

 

[OCBC Bank]

Thanks! Appreciate it!

Hi nit3ex,

Generally, if instruction to perform premature withdrawal is given by customer (through SD instruction form) by 10th of each month, the funds will be credited on 15th of the month. If this date happens to be on a public holiday or weekend, it will be credited on the next business day instead.

^DG

 

[BBCWatcher]

For customers who chooses to share their contact number with us via private message, we will arrange for our customer service executives to call. Customers will receive the call from our hotline number - 1800 363 3333 or +65 6363 3333 (if overseas).

THAT'S NOT SECURE!

Mobile and landline subscribers in Singapore (and elsewhere) have absolutely no assurance that the caller identification is authentic. And it's really, really easy to fake the ID with +1800 363 3333 for example. See the plus sign? +1 is the U.S. country code. About 99% of your customers, even if they bother to check, would be fooled. (+800 363 3333 is also trivially easy to fake.) And your customers aren't getting any younger.

It's pathetic that I have to spell this out in such detail in an open forum, but apparently I do. Seriously, go get some professional help. Your bank needs it, badly.

If your bank's problem is that you're so short staffed that you cannot handle incoming calls (at the number printed on the back of the credit or debit card), that's bad too. If you insist on calling your customers on an outbound basis, then they need assurance with high confidence that it's an actual, authorized call from OCBC. They don't get that with caller number identification. There are some other possible ways they could be assured....

....But really you shouldn't try. Just ask your customers to call your published telephone number and give them a one-time reference code if you have trouble with your customer relationship management lookups. But, whatever you do, don't train your own customers to be easy prey for scammers, as you're doing today. That's just bonkers. Stop it already.

 

[nit3ex]

THAT'S NOT SECURE!

Mobile and landline subscribers in Singapore (and elsewhere) have absolutely no assurance that the caller identification is authentic. And it's really, really easy to fake the ID with +1800 363 3333 for example. See the plus sign? +1 is the U.S. country code. About 99% of your customers, even if they bother to check, would be fooled. (+800 363 3333 is also trivially easy to fake.) And your customers aren't getting any younger.

It's pathetic that I have to spell this out in such detail in an open forum, but apparently I do. Seriously, go get some professional help. Your bank needs it, badly.

If your bank's problem is that you're so short staffed that you cannot handle incoming calls (at the number printed on the back of the credit or debit card), that's bad too. If you insist on calling your customers on an outbound basis, then they need assurance with high confidence that it's an actual, authorized call from OCBC. They don't get that with caller number identification. There are some other possible ways they could be assured....

....But really you shouldn't try. Just ask your customers to call your published telephone number and give them a one-time reference code if you have trouble with your customer relationship management lookups. But, whatever you do, don't train your own customers to be easy prey for scammers, as you're doing today. That's just bonkers. Stop it already.

Hi BBC,

Don't waste your time type so long la. Just close account, switch bank. Settle.

Simple as it is.