This is the bag I am bitching about.
I spoke to the 2nd in charge at the raffles city outlet where I got the bag from.
He said that they do not do 1 to 1 exchange, since I bought the bag for more than a month. This I understand as it is rather common across all industry....so he went to look at the defects at both handles, using his finger to poke in the cracks. WTF!
I was told that there is nothing much he can do since they do not provide servicing on the bag unlike the other higher end luxury brands, they do not have stock on the handle and cannot do any repair of sorts. Suggested to me to use it for another month and see how it goes and only if the condition get worst, he might be able to help me on it.
I think I am being too nice and hence unable to put my msg across! If I have make a big fuss in the shop, I might be able to get it change. Why must singapore aftersales service be in this way? Only when customer makes a big complain and hoo ha about it then remedy action are taken!? This is so in the bank must it be the same for retail industry too?
I walk out of the shop thinking that this will be my one and only bag I will ever get from Agnes B. To think I bought 2 bags at one go the other time and was still thinking of getting another of their bag for gym use!
just 2 weeks of usage and the defects start showing. PUI!
I wonder if I have a case with CASE? Being sold a defected good?
