The Nexus 5 Thread

[shawnlst]

A wise man once led me to this post.

deluxeforums.hardwarezone.com.sg/77358228-post5841.html

Also, call the support hotline of Google,
support.google.com/googleplay/answer/3053039

Idk if you call the Japan number they'll speak in English or not. Haha. But give it a shot, should be free if you call via Hangouts or Skype?

ok i check with him and let u know



definitely worth it,my friend had email google but no replied from them for 2 weeks already,maybe u can try called google japan and see how it goes

Tried to call from landline but couldn't get through. I called to 019-(81)-120 950-065. Anyone tried to call Google Japan toll free line before?

 

[theloathedone]

where u find USD190 one?

I can find cheapest for USD109.

Replace screen quite easy

Went to eBay: ebay DOT com.sg/itm?itemId=190964828803 Google Nexus 5 LG D820 D821 LCD Touch Digitizer Screen Assembly Frame Parts | eBay

$149 + $33 shipping. Where did you see the $109 one?

Thanks!

 

[benthian89]

Went to eBay: ebay DOT com.sg/itm?itemId=190964828803 Google Nexus 5 LG D820 D821 LCD Touch Digitizer Screen Assembly Frame Parts | eBay

$149 + $33 shipping. Where did you see the $109 one?

Thanks!

if you remove the .sg, you can find more=)

But rmb after removing .sg, it will be in USD

 

[zenvey]

sigh i just cracked my screen as well, any reliable repair shop to recommend?

 

[expositox]

Went to eBay: ebay DOT com.sg/itm?itemId=190964828803 Google Nexus 5 LG D820 D821 LCD Touch Digitizer Screen Assembly Frame Parts | eBay

$149 + $33 shipping. Where did you see the $109 one?

Thanks!

If you're buying from eBay screen parts, please double, triple check that they are real OEM parts.
eTradeSupply is known for its genuine parts, might wanna buy from them instead..
http://www.etradesupply.com/lg-nexus-5-d820-lcd-screen-and-digitizer-assembly-black.html

Don't just for the sake of saving a few more dollars end up buying fakes...
Watch this video.
http://www.youtube.com/watch?v=zS4-pzQmN3k

Or if you got a friend that repairs mobile phones, buy the parts then ask him to repair for you, then give him some kopi money la

 

[||||||||||]

if you remove the .sg, you can find more=)

But rmb after removing .sg, it will be in USD

Yes, I never go to ebay.sg

Even the prices there is sometimes higher than the non sg sites.

http://m.ebay.com/itm/231123512637?nav=SEARCH

Cheapest I could find

 

[marcus70]

Tried to call from landline but couldn't get through. I called to 019-(81)-120 950-065. Anyone tried to call Google Japan toll free line before?

think you have to omit the 019

 

[Agent_X]

Hey guys, if I wanna get the Nexus 5, how do I go about doing it?

 

[theloathedone]

Yes, I never go to ebay.sg

Even the prices there is sometimes higher than the non sg sites.

New Full Touch Digitizer LCD Display Assembly Without Frame for LG Nexus 5 D820 | eBay

Cheapest I could find

Ok, thanks! But I'm not 100% sure I can put it back together after watching the video, so if anyone knows of a shop that is willing to do it please let me know

 

[wilson9343]

hi fellow nexus 5 user, a warning to those getting nexus 5 from sgbest with 1 year in-house warranty.

recently send in my within warranty period Sony Xperia Go for repair due to erratic touch screen response.

Thank you Mr Kim from sgbest for not honoring my Sony Xperia Go warranty repair.

giving me rubbish excuses,

1. phone too old laggy, suggest me to not type too fast on the touchscreen. must be kidding i assume.

2. proudly showing me that the phone been flash back to stock android gingerbread which will speed up the phone. once he power on the phone, i see a big t-mobile logo but me in singapore not uk or usa. at least give me singtel bloatware if he is sincere.

i just took a minute to flash back to stock sony android gingerbread myself when i got home.

3. telling me the lcd panel has been replaced, yet there is a sticker on the back of phone left behind by technica stating "no problem". my guess is the technica too lazy to find the parts for the repair.

totally wasted my time at sgbest for their 1 year in-house warranty.

seeing the way he handle this repair, i give up and decided to send for repair elsewhere on my own expense.

now i abit regretted getting the nexus 5 from them last week, although i did managed to get a exchange due to the 1st set having the loose power button rattling build issue.

so sgbest 1 year in-house warranty is just a 7 days return thing to me. just dun expect them to repair your phone if it is 1+ years old model.

if you know what you are getting, check the set properly during the purchase, no point paying sgbest the extra dollars.

 

[COL Juay]

hi fellow nexus 5 user, a warning to those getting nexus 5 from sgbest with 1 year in-house warranty.

recently send in my within warranty period Sony Xperia Go for repair due to erratic touch screen response.

Thank you Mr Kim from sgbest for not honoring my Sony Xperia Go warranty repair.

giving me rubbish excuses,

1. phone too old laggy, suggest me to not type too fast on the touchscreen. must be kidding i assume.

2. proudly showing me that the phone been flash back to stock android gingerbread which will speed up the phone. once he power on the phone, i see a big t-mobile logo but me in singapore not uk or usa. at least give me singtel bloatware if he is sincere.

i just took a minute to flash back to stock sony android gingerbread myself when i got home.

3. telling me the lcd panel has been replaced, yet there is a sticker on the back of phone left behind by technica stating "no problem". my guess is the technica too lazy to find the parts for the repair.

totally wasted my time at sgbest for their 1 year in-house warranty.

seeing the way he handle this repair, i give up and decided to send for repair elsewhere on my own expense.

now i abit regretted getting the nexus 5 from them last week, although i did managed to get a exchange due to the 1st set having the loose power button rattling build issue.

so sgbest 1 year in-house warranty is just a 7 days return thing to me. just dun expect them to repair your phone if it is 1+ years old model.

if you know what you are getting, check the set properly during the purchase, no point paying sgbest the extra dollars.

First it was open surface, then it's SGbest. Those "physical" stores really not reliable?

 

[wilson9343]

First it was open surface, then it's SGbest. Those "physical" stores really not reliable?

guess if u have a very obvious problem like maybe a screen that doesnt turn on, the shop will have no choice but to repair it.

for the not so obvious case like mine, the shop can just ignore the problem and refuse to do anything about it.

if the shop is having difficulty repairing it, at least give a discount for a new phone purchase?

 

[shawnlst]

think you have to omit the 019

Managed to call US Google CS. Here is the email received.

Dear Sheng,

Thank you for contacting Google. The phone needs to be in country of purchase, when the phone is in Japan and ready for shipping just e-mail me with 'I CONSENT' to the RMA process. Here is a breakdown of the process.

1) Upon receiving your e-mail stating 'I CONSENT' I will process the RMA which will send you an e-mail with four things of note. One, a longer in depth version of this summary. Two, a RMA Shipping Label. Three, a RMA Label. Four, a link to order your new device.

2) The RMA Labels - The RMA Label goes in the box on top of the device and the accessories that came in the original box. The RMA Shipping Label goes on the box and the box is shipped via UPS.

3) The Replacement Cart Link - This is what you use to order your device. We ship you the device even before we receive your old one. This will put an authorization hold (not a charge) on your account, which will be released when we receive your old device. This is of course because we are sending a device before receiving the old one. If you have questions about holds, your bank would be the best to talk to about it as each bank handles them differently. For the most part this does not impact your ability to make purchases, however we have had reports some banks handle this differently.

Note: If you want your replacement device faster you can pay to expedite shipping, more details in the cart link.


Thank you for contacting us. Feel free to reply to this email and I will respond as soon as I can, you can also contact us at 1-855-83NEXUS (1-855-836-3987).

Have a great day,
Christopher
The Google Support Team

Need to send the phone back first before receiving the new replacement. Anyone tried this before?

 

[expositox]

Managed to call US Google CS. Here is the email received.



Need to send the phone back first before receiving the new replacement. Anyone tried this before?

RMA-ed a Kindle before, took 22 days using cheapest registered mail (SG-US). I had requested for an extension of deadline from Amazon, otherwise they'll charge you for the device if not received within deadline, things should be more or less the same with Google.

PLEASE tell them that you're not in US or whatever country you are RMA-ing, otherwise the postage label they give you is inter-US, will have no address, just a barcode.
In this case, you either need to have a Japan friend to drop in the Japan mailbox for you or smoke them and tell them you're overseas, won't be returning until after your work contract ends (2 years, blahblahblah).

 

[marcus70]

Managed to call US Google CS. Here is the email received.



Need to send the phone back first before receiving the new replacement. Anyone tried this before?

yours is a japan set?I understandly differently from the email which say you will received the replacement set first before you rma first reach them...

 

[shawnlst]

RMA-ed a Kindle before, took 22 days using cheapest registered mail (SG-US). I had requested for an extension of deadline from Amazon, otherwise they'll charge you for the device if not received within deadline, things should be more or less the same with Google.

PLEASE tell them that you're not in US or whatever country you are RMA-ing, otherwise the postage label they give you is inter-US, will have no address, just a barcode.
In this case, you either need to have a Japan friend to drop in the Japan mailbox for you or smoke them and tell them you're overseas, won't be returning until after your work contract ends (2 years, blahblahblah).

I just placed my replacement order and should be shipped by tomorrow to my Tenso address. My current device will be returned to nexus5 Japan RMA centre via postage method within 7 days after receiving the replacement device. Perhaps, I should ask for extension.

yours is a japan set?I understandly differently from the email which say you will received the replacement set first before you rma first reach them...

Yeap, bought from Japan Play Store. I can place my replacement order first while they wait for my device to be sent back. But they will hold an authorisation charge on my card to avoid cheater.

 

[marcus70]

I just placed my replacement order and should be shipped by tomorrow to my Tenso address. My current device will be returned to nexus5 Japan RMA centre via postage method within 7 days after receiving the replacement device. Perhaps, I should ask for extension.

Yeap, bought from Japan Play Store. I can place my replacement order first while they wait for my device to be sent back. But they will hold an authorisation charge on my card to avoid cheater.

but you call Google US instead of Google Japan for your rma?

 

[shawnlst]

but you call Google US instead of Google Japan for your rma?

Yeap... just informed the US CS saying that couldn't get through the line (act blur like you "called" after the Japan CS time frame 9am-6pm JST). They are more than happy to help. Anyway, I just received email that my replacement device is shipped!!

 

[marcus70]

Yeap... just informed the US CS saying that couldn't get through the line (act blur like you "called" after the Japan CS time frame 9am-6pm JST). They are more than happy to help. Anyway, I just received email that my replacement device is shipped!!

great and thks for the info

 

[Villas-Boas]

Just got my Nexus 5 yesterday! Amazing phone! Anyone got any recommendations for casing and is the wireless charger any good? Thanks!