the ONEPLUS 3

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heretic82

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called dhl hkg earlier, they mentioned they are able to ship hp to other destinations. as long as packed properly (more info on dhl site).

BL major screw up
 
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heretic82

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just spoke to another of their CSOs. both sang the same song, "DHL refused several packages containing cell phones" and "the relevant team (based in Belgium) is handling this issue".

Why the !@#$ is Belgium team handling the shipment in HKG?
Maybe need to draft out an email to DHL HKG liaoz =.=
 
velato2006

velato2006

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If i sell my s7 edge and buy op3, how much can i profit?? 400 usd convert to sgd + shipping , i think around $600?? Too poison on buying the op3 but i dont know if its worth
 
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kryptonit3

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velato2006 said:
If i sell my s7 edge and buy op3, how much can i profit?? 400 usd convert to sgd + shipping , i think around $600?? Too poison on buying the op3 but i dont know if its worth
Click to expand...
no profit.. consider almost breaking even with the trade in value of s7e now. if u r used to s7e battery life stick with that or get this as a backup.

Sent from Samsung SM-G935F using GAGT
 
Pathfinder

Pathfinder

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velato2006 said:
If i sell my s7 edge and buy op3, how much can i profit?? 400 usd convert to sgd + shipping , i think around $600?? Too poison on buying the op3 but i dont know if its worth
Click to expand...

brand new S7E is around 800, S7E resale probably 6xx. don't think can profit much.
 
Pathfinder

Pathfinder

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my chat with the customer service agent Kishan, I'm going to message Mr Jérôme Mercier on facebook if I don't hear back from them tomorrow night.

Please wait while we connect you to a customer service specialist. You are currently number 1 in Queue. Your expected wait time is 0 minutes and 17 seconds. While you wait, did you know you can now shop from China /Hong Kong and Germany using your Borderlinx account? Ask your service advisor for more details.
Welcome! This is 'Kishan'. How may I help you today?
Your Issue ID for this chat is LTK*************X
Johnson: hello
Johnson: what's the status for this ticket number LTK*************X?
Kishan: Thank you for contacting Borderlinx. Give me just one moment while I look over your inquiry.
Kishan: Hi Johnson
Kishan: Please allow me a moment while I check that for you.
Johnson: thank you
Johnson: I hope you have good news for me
Johnson: it's getting rather frustrating
Kishan: I will be right with you.
Johnson: thx
Kishan: Thank you for being online.
Kishan: Kindly be informed that according to a recent update the DHL HK is waiting for some papers to be handed to them after which they will be good to ship the cell phones. Till then we are unable to ship any cell phones from HK.
Johnson: Thanks for the update, so who is suppose to hand over some papers to DHL HK?
Johnson: I can't be waiting forever right Kishan?
Kishan: HK Customs
Kishan: I regret for the inconvenience but the customs run on their own regulations.
Johnson: what other alternatives do i have?
Johnson: can i get someone to pick up the parcel from Borderlinx HK?
Kishan: We shall update you once we have a concrete response from DHL HK
Johnson: can i get someone to pick up the parcel from Borderlinx HK?
Kishan: Allow me few moments, while I check that for you.
Johnson: thx Kishan
Kishan: Thank you for waiting. I'll be with you in just a moment.
Johnson: ok
Kishan: Yes, you can get someone picked it up. Please be advised you will have to contact DHL HK .
Johnson: can you provide me the contact details for DHL HK?
Kishan: Please refer to the following link for the contact https://www.google.co.in/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=dhl%20hong%20kong%20contact%20number&tbs=lf:1,lf_ui:4&rflfq=1&rlha=0&rllag=22321275,114170708,5946&tbm=lcl&rlfi=hd:;si:15926383811324764065
Johnson: thx, which DHL should I call?
Kishan: yes,Please.
Johnson: you provided a few numbers, which number should I call?
Johnson: and how do DHL know which issue am I referring to?
Johnson: and how do I go about collecting the parcel?
Johnson: please be specific Kishan, as I'm serious in getting someone to collect the parcel
Kishan: Please allow me a moment while I check that for you.
Kishan: I am sorry for the confusion. Kindly, be informed you need to make a payment of 20EUR via paypal to payment@borderlinx.com. Then provide us the transaction Id so that we can confirm with our concern team. After which you need to provide us a call tag and then you can arrange for a pick up from our HK warehouse.
Kishan: And have it delivered to any address you prefer.
Johnson: why must I pay 20EUR?
Johnson: The problem lies with your partner DHL
Kishan: Its the admin/handling fee.
Kishan: If you wish to wait till the DHL finds a solution, you can otherwise we can do it for you in the conditions applied.
Johnson: where can I find the conditions that you just mentioned? 20EUR?
Kishan: I'm sorry for the delay. I'll be right with you.
Kishan: http://www.borderlinx.com/en/pages/faq/exchange-items
Kishan: Kindly find the details of return r pickup procedure on this link.
Johnson: well, is cellphone a prohibited item?
Johnson: i'll gladly pay if cellphone is a prohibited item.
Kishan: No sir cell phones are not prohibited but just from a few days back DHL HK alone has stopped accepting shipping phones due to battery regulations. And we are looking in to the matter so that we can resolve it as soon as possible. We expect to have it resolved within next few days.
Johnson: so it's not prohibited item, and Borderlinx can't ship and yet wants me to pay 20Eur?
Johnson: where's the logic Kishan?
Johnson: is this the way Borderlinx handles their customers?
Johnson: it's Borderlinx/DHL problem that causes so much distress to your customers and yet Borderlinx is demanding 20Eur to release the parcel
Johnson: my parcel is held ransom by Borderlinx
Kishan: Alright I can Understand your situation and your statements. Kindly allow me to forward your issue to our concerned department so that you are assisted well.
Kishan: I hope it will be in your favor
Kishan: Is there anything else I may assist you with today?
Johnson: when can i hear back from your concerned department?
Kishan: Please allow us 1-2 business days. You will be contacted by our concerned team.
Johnson: can i lodge a complain to Jérôme Mercier?
Kishan: We regret the inconvenience caused.
Johnson: many "1-2" days have gone by Kishan
Johnson: and I have used up all my patience
Johnson: could you provide me Jérôme Mercier's email pls
Kishan: Sir we are not authorized to have such access. But you can provide us the query and we can forward it to our higher authority. And already I have told you that we might not charge you anything just allow us to escalate the issue to our concerned team.
Johnson: so your customer is not authorised to email your CEO you mean?
Kishan: Alright allow us to escalate your wish to talk to our CEO to our concerned department. They only have the authority to provide you such information.
Johnson: where's yur concerned department located?
Johnson: Hong Kong?
Kishan: Its in Belgium
Johnson: alright, if I don't hear from your concerned department by by tomorrow this time, i'll take the next action.
Kishan: Alright as you please.
Click to expand...
 
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