Just an update: Shop was not opened yesterday.
Been calling them since Sunday but no one answered despite it being forwarded to a mobile line (ringtone was different). Did not think too much into it as general information on Google was that it was closed on Sun and PH.
When I tried to ring them again yesterday before going down, again no one answered. Again, I did not think too much into it as I thought that they might have been busy with work and sometimes older generation shopkeepers don't like to answer the telephone.
Well well well. I lugged 2 bulky pairs of Timberlands with me to office in the morning so that I can send it there after work. Alas, shop was not opened!
According to the namecard holder stuck on their roller shutter gate, normal business hours should be Mon-Fri: 11:30 am to 7:30 pm/Sat: 11:30 am to 6:30 pm.
I reached at 6:30 pm and hung around for 20 minutes before I gave up and went home, lugging the 2 pairs of Timberlands again.
Imma give them another chance again by getting them on the phone before going down again before I pass a final verdict on them.
Currently, a bit pissed that no attempt was made to inform customers that they were away (at least pick up the forwarded call la or paste Announcement paper on the roller shutter to inform that shopkeeper away).
I would have expected better service standard from a shop which was recommended by Timberland.
