Transcend SSD RMA service

[cybertech]

Does anyone know where to do RMA for Transcend SSD. I can check online it show Warranty Until 2025/3/23 but never mention how to do RMA in Singapore.

 

[localITguy]

Does anyone know where to do RMA for Transcend SSD. I can check online it show Warranty Until 2025/3/23 but never mention how to do RMA in Singapore.

Local Stock ? convergent systems - 9 Ubi Cres, Singapore 408572

overseas stock, Please check with Transcend Directly

 

[watzup_ken]

Did you buy the Transcend SSD locally? If so, then you should check with Convergent. They are the local distributor.

 

[cybertech]

Did you buy the Transcend SSD locally? If so, then you should check with Convergent. They are the local distributor.

Bought from overseas. Probably will email Convergent with product info and s/n check first before heading down. Saw this at Transcend website thinking can claim warranty without the need to produce invoice and registration

 

[watzup_ken]

Bought from overseas. Probably will email Convergent with product info and s/n check first before heading down. Saw this at Transcend website thinking can claim warranty without the need to produce invoice and registration

If that is the case, you should try and email Transcend directly. Convergent likely won't entertain products that is not purchased from them.

 

[shadow84]

Transcend T&C =/= Convergent T&C

 

[cybertech]

Other than Convergent , any other Service Centre do RMA for Transcend products?
Anyway, I have emailed Convergent with the product details and fault and wait for their reply.

 

[localITguy]

Other than Convergent , any other Service Centre do RMA for Transcend products?
Anyway, I have emailed Convergent with the product details and fault and wait for their reply.

they are the only distro for TS products in SG

 

[localITguy]

Your product is overseas stock, Please contact the brand directly, Local Distros will not entertain your RMA requests

 

[cybertech]

Got reply from Convergent can do RMA at their service center but they need to send back to Transcend for replacement as for this model they currently run out of stock. Require to book appointment from the link as no walk-in allowed at the moment.

 

[shadow84]

Got reply from Convergent can do RMA at their service center but they need to send back to Transcend for replacement as for this model they currently run out of stock. Require to book appointment from the link as no walk-in allowed at the moment.

They pay for freight over? Note that distro usually will consolidate then send back, so it will take longer than usual. I dun think they will send each item/RMA case individually back to manufacturer whenever received.

 

[cybertech]

They pay for freight over? Note that distro usually will consolidate then send back, so it will take longer than usual. I dun think they will send each item/RMA case individually back to manufacturer whenever received.

Yes. It will take a while to get back the replacement item. Last time RMA RAM at Convergent also take weeks before they called me up to go down collect back.