Travel Insurance claim

[sharonsfr]

Hi all. Anyone encounter pickpocketed during trip and claiming from insurance?

I’ve been pickpocket during my Europe trip. The pocket wifi (rented from changi) and some cash was being stolen. I’ve purchase FWD travel insurance and they have just replied me that lost of pocket wifi is not under the conditions of the policy, hence not able to be claim.

I wish to appeal my claims. I used to heard that lost of pocket wifi can claim from insurance. Does anyone knows this can be claimed?

 

[ApeTruelove]

Hi all. Anyone encounter pickpocketed during trip and claiming from insurance?

I’ve been pickpocket during my Europe trip. The pocket wifi (rented from changi) and some cash was being stolen. I’ve purchase FWD travel insurance and they have just replied me that lost of pocket wifi is not under the conditions of the policy, hence not able to be claim.

I wish to appeal my claims. I used to heard that lost of pocket wifi can claim from insurance. Does anyone knows this can be claimed?

did you make a police report on the day when your item kana stolen???

 

[sharonsfr]

did you make a police report on the day when your item kana stolen???

Yes have make police report and submitted. FWD insurance sent email to me they can reimburse me for my stolen cash, but not for pocket wifi (which i’ve paid a penalty chg of $200 to the rental company)

 

[oceanicmanta]

Yes have make police report and submitted. FWD insurance sent email to me they can reimburse me for my stolen cash, but not for pocket wifi (which i’ve paid a penalty chg of $200 to the rental company)

check FWD policy wordings ... usually insurance do not cover items that are "rented" and that will be stated in the wordings ... if not explicitly stated, have a case to appeal on goodwill basis

sorry to hear your experience ...

 

[juxtaposition]

Jialat. Think when rent Changi WiFi can select $10 insurance for the device

 

[Andrew833]

Jialat. Think when rent Changi WiFi can select $10 insurance for the device

Time to reconsider using sim card

 

[sharonsfr]

check FWD policy wordings ... usually insurance do not cover items that are "rented" and that will be stated in the wordings ... if not explicitly stated, have a case to appeal on goodwill basis

sorry to hear your experience ...

Hmm.. I’ve read thru the policy wordings. The only clause is under “theft to personal belongings” which includes other electronic devices but did not explicitly states rent item, but did mention “claims depending on age of the item” & “price per item and to provide proof of purchase”.

 

[sharonsfr]

Jialat. Think when rent Changi WiFi can select $10 insurance for the device

Mine not under Changi recommends. But another company call traveler-wifi, also to collect at Changi Airport. This like dont have insurance.