Unable to download pricelist.

[wtchan]

Unable to download pricelist. Keep asking to sign in which already done so.

 

[Dragon]

Your user session may have timed out and cause this error.

At the price list webpage, please ensure that your account is login by checking the user icon at the top right corner. It should have a green triangle to indicate your login status:

Desktop

Mobile

 

[wtchan]

There is no green triangle at the login status but it says I am already logged in when I try to login again.

 

[wtchan]

Basically I've logged in, but log in icon does not show being logged in. But when clicked on it, it says thank you for logging in and redirect me back. so when i click on view price list or download the price list, it loops back to the same page, and when i click again view/download pricelist, again loops back to the same page.

 

[Dragon]

Thanks for the details.

May we know which browser you are using? And does it occur on desktop or mobile?
It may be due to plugins (e.g. ad blockers) blocking cookies on your browser. Please try login and download in a new window using Incognito mode and see if it helps.

 

[wtchan]

Using IE and chrome browser on desktop and mobile.All give same result.Using incognito mode still same result. Use to be able to download all the while.

 

[wtchan]

Can download already. Thanks.

 

[Dragon]

Glad that it is working for you now. Have a good evening.