Anyone got similar experience. I had an existing CC with UOB, so when I open my UOB One Credit Card in early June, it follow my previous CC statement date and end up only having -5days to hit the monthly minimum spend from receiving the card.
I called in and they told me the spending will be averaged over the 3 statements, double confirmed that it would be averaged and not pro-rated. The CS say because it’s not fair for me that the first statement only a few days as long as I also hit the Min spend tier in the subsequent statements will get the full quarterly rebate. At the same time changed statement date to follow calendar month.
After spending extra in the subsequent months to ensure above 1k/month on average for the 3 statements, UOB end up giving me pro-rated for 2 statements out of 3, so they didn’t honour what they told me during the call. When I wrote in, they said need to meet the tier in each statement and referenced the Tncs. I assume UOB has the hotline calls recorded but anyone had the case where it is actually averaged instead of pro-rated? Wondering if it will be a futile effort asking them to follow what they told me during the call.