Hi,
Just want to check... how do we know if we are credited with the correct uni$ for our expenditure? I saw some posts that some hotel restaurants don't offer the extra uni$ from the preferred amex card until some of you guys called in before they credit the points to you.
I did a spreadsheet for last month's expenditure and break down to SPC, overseas spending and online spending, putting in the formulas and the points accordingly. (I was out the entire month and put all my expenditure to 1 card)
I should get 45 uni$ for SPC, 4435 for overseas and 64 for online. (using uob priv miles card only). The total should sum up to 4544. However my statement shows 4479. I called the hotline, the cso went through and calculated also that I should get 4544. When questioned why is it different from my statement, I was given the answer that the points are not credited into the system yet, that they are on a separate system. The points will be credited into my statement next month. I was also told that I could check the no. of points via the online system which is a crappy idea as there is no way to verify if the points are awarded correctly because there will sure be new transactions causing the numbers to change and thus losing track.
The CSO sounded frustrated that I do not accept his answer that I can track my most current points online. He mentioned that he will go to the product group about why the points crediting date and the posting date cannot tie together before the statement is sent out to me but can't give me a timeline when to expect a feedback.
My question is how do you guys verify that you get the correct points as I am going to move my main expenditure to UOB pref amex and visa for local expenditures to clock for miles?
Thanks.
Just want to check... how do we know if we are credited with the correct uni$ for our expenditure? I saw some posts that some hotel restaurants don't offer the extra uni$ from the preferred amex card until some of you guys called in before they credit the points to you.
I did a spreadsheet for last month's expenditure and break down to SPC, overseas spending and online spending, putting in the formulas and the points accordingly. (I was out the entire month and put all my expenditure to 1 card)
I should get 45 uni$ for SPC, 4435 for overseas and 64 for online. (using uob priv miles card only). The total should sum up to 4544. However my statement shows 4479. I called the hotline, the cso went through and calculated also that I should get 4544. When questioned why is it different from my statement, I was given the answer that the points are not credited into the system yet, that they are on a separate system. The points will be credited into my statement next month. I was also told that I could check the no. of points via the online system which is a crappy idea as there is no way to verify if the points are awarded correctly because there will sure be new transactions causing the numbers to change and thus losing track.
The CSO sounded frustrated that I do not accept his answer that I can track my most current points online. He mentioned that he will go to the product group about why the points crediting date and the posting date cannot tie together before the statement is sent out to me but can't give me a timeline when to expect a feedback.
My question is how do you guys verify that you get the correct points as I am going to move my main expenditure to UOB pref amex and visa for local expenditures to clock for miles?
Thanks.

