Urgent advise needed!

[PinkGlory]

As I was experiencing some problems on my facebook (keeps having spams whenever I tried to open the links), my colleague said I should clear the cache in my phone, and went ahead to do it. She said she has done it before.

To my greatest horror, my whole whatspp folder in the gallery is gone! I have lost all my photos and videos that people sent to me.

Is there anyway that I can retrieve it? I didn't do any back-up..

 

[lenseview]

As I was experiencing some problems on my facebook (keeps having spams whenever I tried to open the links), my colleague said I should clear the cache in my phone, and went ahead to do it. She said she has done it before.

To my greatest horror, my whole whatspp folder in the gallery is gone! I have lost all my photos and videos that people sent to me.

Is there anyway that I can retrieve it? I didn't do any back-up..

Use filemanager to check on device storage for whatsapp folder. If that is gone, means its lost if they are not backup.
But the thing is, clearing cache wouldnt delete any files except cache.

 

[PinkGlory]

Erm sorry.. how to use file manager?

All my photos and videos in other folders are still there. Only those under whatsapp are gone. I am panicking.. Haiz..

I noted that whatsapp also has backup everyday at 4am. If I switched off my hp at night, can the backup still be done? And do they backup photos and videos as well, or only chat messages? Can I now uninstall and reinstall whatsapp without doing a backup?

 

[seller4]

Erm sorry.. how to use file manager?

All my photos and videos in other folders are still there. Only those under whatsapp are gone. I am panicking.. Haiz..

I noted that whatsapp also has backup everyday at 4am. If I switched off my hp at night, can the backup still be done? And do they backup photos and videos as well, or only chat messages? Can I now uninstall and reinstall whatsapp without doing a backup?

If it is a Samsung phone, it will have an app called My Files.

Once in the My Files app, click on Device storage.

Look for the WhatsApp folder.

Go to the sub folder called Media | WhatsApp Images or Media | WhatsApp Video folders.

Your WhatsApp Images and Video are stored there.

 

[lenseview]

As what seller4 says. Native file manager is 'My Files'. Use it search in device storage > whatsapp folder. If it is not there, its lost.
Whatsapp only backup chat thread. No multimedia will be backup. Not even chat history.

 

[PinkGlory]

As what seller4 says. Native file manager is 'My Files'. Use it search in device storage > whatsapp folder. If it is not there, its lost.
Whatsapp only backup chat thread. No multimedia will be backup. Not even chat history.

Under the whatsapp folder the photos and videos are all gone.. I have no idea why this has happened and I am feeling so much pain. Regretted not saving them in external hard disk..

Haiz..

 

[lenseview]

Maybe while clearing cache using the storage function, you accidentally click on other options.
Try not to use 3rd party app to clear cache. Some apps that offer 1 click clear might include files from other folders to be cleared as well.

 

[PinkGlory]

Maybe while clearing cache using the storage function, you accidentally click on other options.
Try not to use 3rd party app to clear cache. Some apps that offer 1 click clear might include files from other folders to be cleared as well.

I didn't use any 3rd party app. As per my colleague, she only went to settings, and under storage she went to clear my cache. As what she usually does on her samsung phone.

I am still feeling v sad about this.

 

[lenseview]

I didn't use any 3rd party app. As per my colleague, she only went to settings, and under storage she went to clear my cache. As what she usually does on her samsung phone.

I am still feeling v sad about this.

Weird. Clearing that way only clears cache. Unless she click on misc and delete from there.

 

[trenzterra]

You clicked clear cache or clear data?

 

[lenseview]

Clicking clear data only deletes the app data like account info. Meaning you will have to set up whatsapp again. And doing that will not delete any multimedia saved on phone.

 

[seller4]

Clicking clear data only deletes the app data like account info. Meaning you will have to set up whatsapp again. And doing that will not delete any multimedia saved on phone.

You are right.

 

[Samuel_Williams]

I have cleared cache many time but this problem never happened..there must be some other error or wrong execution.