vhive == horrible quality and horrible service!
i have even worse experience with vhive. so bad and frustrating that i purposely registered this id just to let ppl know about it.
i bought a wardrobe from vhive last dec, delayed shipment until this april 20. after finally delivered, in less than 3 months (july) one door already fell off. called many many times, finally sent a technician, who told me made-in-denmark furnitures very bad quality, they also headache fixing. their boss still have a lot, he dun knoe how he will sell. he anyhow fixed the door, i suspected on the spot that it wont last long, as the wood is just too soft to hold the weight of the door thru the connecing parts. i wrote the same comments on the form that they asked me to sign. after 2 days on aug 10, the door fell off again.
i had to call countless times again(i know almost ten of their staff's name thru all the calls so you can guess how many calls i made, for example, vanessa/rebecca/joanne from main office, reynald, michael, alex from city square mall store, mr. zhu/william/ivy from the technical team...), i was so angry one time that i literally went out of control and shouted in the phone to the extent that my baby was almost scared to cry.
finally they sent another technican - mr. zhu. he made appt with me and didn't show up for the first time, when he finally came almost one month after the 2nd door-fall, he told me it is the first technician who messed things up, he said he has fixed the door back in a wrong way and of coz it fell very soon. however the wardrobe wall needs to be replaced too which is a huge proj. so he won't do anything. i agreed and told him i also dont want another fix, coz i doubt it will last any longer. i requested for an exchange or refund. he said he will let main office know the situation and they will call me back on thurs. or fri. (he came on weds. aug 31)
however nobody called me as always, and when i called back the following tues., vanessa, their customer officer told me mr zhu said he wanted to fix for me but i dont want! then in another call she said mr zhu's conclusion is "self damange" which means i myself spoiled the wardrobe!! i was furious and i so regret buying from vhive!!
i called in again today, vanessa said she can do nothing but ask them to replace the wardrobe door for me again. i agreed, knowing they won't be able to replace (as both technician told me, and if you see the wardrobe you will know why). i just want to see how they are gonna fix it since they told me it cant be fixed without doing a huge proj and then blame me for not letting them fix. i asked her i m okay if they can fix it, but how long can it last? can it last for just one month? vanessa said she cannot promoise anything...i told her mr zhu has told different story to me, i can justfy my words by confronting him face to face, she denied to arrange for the meet. i asked to talk to the manager, she said cannot also (as a matter of fact she told me before that she doesn't have a supervisor and there's nobody in charge of the company's customer service).
i told her about the comments i wrote in the first technician's form, i asked her to retrieve the form coz that proved i had doubt on the wardrobe's fix right after the fix, so that justifies that i did not spoil the wardrobe later. (plus i wrote that when their technician was here and they nv object to it, which proved they agreed my words about the poor quality.) she said the form is with the technician, who is their contractor. she does not have any form. i called their store, asking them about the same thing, the store manager told me their main office (vanessa works for the main office) must have the form coz without the form the contractor won't be able to claim commission. (i had both conversation recorded).
the whole experience is just a joke. vhive, a superbrand, offers such poor service and poor quality products and i am certainly not the first one. just do a google and you will know.
i think as a consumer, there is not much we can do but bring this up to CASE, superbrands, as well as the court(can try small tribute), and try our best to publize this to everyone we can reach. bring media in if we can... my friend suggested we complain to MPs. call them again and record the conversation, get them admit what they told us before over the phone and record it so they cannot just deny later in court...
i would suggest all ppl stay away from vhive, coz buying something there, you are just counting on luck to not be treated in the same way... their products might be cheap but i dare to say all china furniture are better than theirs...
.... lasted for 3 yrs ++ still ok.
