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VivoBee services closure announcement
Dear Loyal VivoBee customers,
We are deeply sorry to inform you that VivoBee shall officially shut down all its mobile services by 31 Aug 2020. Due to current situation, our business has suffered a huge impact to a point where we could no longer sustain our business. We sincerely appreciate the support you have given. Thank you so much!
From now until 31 Aug 2020, you may still continue to use our SIM card and App services such as App IDD Call and Overseas mobile and Overseas data top up.
However, services like credit top-up, buying local Data, IDD, local mins, local SMS, super combo add-ons and related mobile services shall no longer be available wef 11 Jun 2020.
For customers who has $5 or more credit balance in VivoBee mobile App may request for a full refund from 13 Jun – 31 Aug 2020. For your own safety due to covid-19 situation, please dial in to our Customer Service to book for a refund appointment in our office at least 1 working day in advance.
• Customer Service Hotline: +65 6771 2532
• Customer Service Whatsapp: +65 8771 2532
• Operating hours: 11am to 11pm
For verification purpose, you are required to bring your ID and login your VivoBee mobile app for cash refund in our office.
We do understand that some customers may not leave their premises due to COVID-19 lock down during this period of time. Therefore, we strongly encourage you to spend all remaining credits on VivoBee Mobile App services: App IDD calls, Overseas mobile and data top up, before 31 Aug 2020.