Vpost? Borderlinx? Comgateway?

[h2charn]

Who did you call?

There's no customer service officers in Singpost afaik.

I made complain to the manager in-charge when picking up the register item at post office. And make sure someone from higher position to call me and gave me an explanation.

 

[h2charn]

I've always used vpost for many years, many transactions.. and even combine package on hold...

I've had no problems at all.. everything was accounted for, well tracked.. and i always collect from the post office by myself.

I don't know why others are having so much problems with the vpost service. If it helps, mine were all apparel items..

U are lucky and hope you will never experience such bad encounter which i had before.

 

[h2charn]

Consider yourself very lucky. I shipped ~10x with vPOST and I always prefer to collect items from post office directly. I find external packaging always shows signs of poor handling: dirty, black marks, envelopes torn, boxes crushed, etc. No damage except for my last shipment which finally made me decide to try comGateway instead. Despite the evidence of poor handling (my envelope was folded and torn at all corners and had black dirt all over), vPOST refused to take responsibility of the damage. The reason was: the packaging was not good enough to withstand their poor handling (in their words was: to withstand the way they handle and process items).

Not to mention that various CSO only repeated the same unhelpful reply to my emails. When I asked what vPOST deems as satisfactory/good packaging, the answer given to me was: "Let us not discuss about the details". Sigh..


Most of the time I communicate via email so that I have a written proof of their reply. If still unsuccessful after a week via email, then I will call the number listed on their website.


Similar experience here with my damaged vPOST shipment. Out of goodwill, vPOST agreed to just refund the shipping fee plus discount for future shipment (as if I am going to trust them anymore). I waited for a month and the promised refund cheque never came. Spent another week to chase after their promise and after some lame excuse, the cheque came within 2 days. Perhaps they were hoping that I would just forget about the cheque.


Anyway, just to share my first experience with comGateway (which ships by DHL). Chargable weight: 4.5kg. Total shipping charge: ~USD50 (including mandatory insurance at 0.65% of declared value+shipping fee). I chose express shipping. Item was shipped on Tuesday (US time). Expected arrival and delivery is the coming Monday 9 Sept.

Item arrived on Friday midnight Singapore time and delivery attempted at 1030am. Did not expect it to arrive today so I was not at home. Called them after work (at 730pm) to arrange delivery time and phone conversation was superb: no automated messages asking to hold, the guy immediately offered me delivery on Saturday or Sunday, then waited 1 minute while he confirmed with his warehouse, and that's it!

And surprise... the delivery guy came again for another delivery attempt at 930pm so I got the item today! Very very happy.

If I use vPOST, the shipping fee will be ~SGD50 (excluding insurance of SGD18 or 3% of declared value+shipping fee whichever is higher). If you include the insurance, the difference between vPOST and comGateway becomes minimal. I prefer paying more (comGateway+DHL) for faster shipping, better item tracking and possibility to arrange delivery time, even on weekends.

No experience with comGateway+DHL in the event that the item arrived damaged though.

I like hopshopgo or comgateway. Used both before and so fast delivery time is fast and reliable.
Sorry to say Vpost service is suck and not very cheap too.

 

[sakuragi_85]

anyone got valid discount code for hopshopgo? TIA!

 

[qsgsgs]

vpost offering 25% discount till end of the month for posb card holders.

 

[shihoro]

anyone knows how to deactivate a cgw account?

 

[dreant]

vpost offering 25% discount till end of the month for posb card holders.

... I wouldn't use Vpost, even if they gave a 100% discount.

Actually, I wouldn't use Vpost even if they *paid* me to.

 

[qsgsgs]

I had issues with their delivery and also a misplaced package which they fixed so i'll go with them again cos it's such a huge discount. What happened to CGW posb card discount?

 

[anandamayi]

so did anyone try uclick2buy?

hi so did anyone try uclick2buy? how is the service like? prompt? fast? cheaper than comgateway?

thanks!

 

[Elliden]

I just want ask, for CGW if we use POSB Credit/Debit Card promo. The 10% + free express shipping is auto apply or must have coupon? And the promo is it for 1 time use or can keep using?

 

[littlemissdimples88]

I just want ask, for CGW if we use POSB Credit/Debit Card promo. The 10% + free express shipping is auto apply or must have coupon? And the promo is it for 1 time use or can keep using?

It will be automatically applied when u use your Posb/Dbs card. U don't need a coupon. I've been using it many times already I cant remember if it's 5% or 10% though, but i know u also get an Express Upgrade.

 

[liburan_natal]

The POSB credit/debit card promo is not only for first time shipping?

 

[Smartypants]

Is there a summary (like a handy table or something) on which provider is the cheapest ? Is it comgateway ?

Vpost is no longer a viable option for me due to recent developments

 

[Just Me]

anyone knows how to deactivate a cgw account?

Speak to their CSO?

 

[Just Me]

Is there a summary (like a handy table or something) on which provider is the cheapest ? Is it comgateway ?

Vpost is no longer a viable option for me due to recent developments

You mean issues?

 

[Smartypants]

You mean issues?

No, I mean developments.

I know vpost has issues. But they have been the cheapest option for me for the past 3 to 4 years. Since that is no longer the case, I need a new provider. Seems like most of you think that comgateway is the best. Is it also the cheapest ? How about Hopshopgo ?

 

[gravityz3r0]

Hi,

For POSB "US$10 off international shipping for first-time customers", i got this card few months ago but have never used it on CGW before.

Do i need to create a new account and get a new address, then use this POSB card to qualify as "first-time customer", or can i use the card on my existing Prime Member account?

 

[~大.芒.果~]

No, I mean developments.

I know vpost has issues. But they have been the cheapest option for me for the past 3 to 4 years. Since that is no longer the case, I need a new provider. Seems like most of you think that comgateway is the best. Is it also the cheapest ? How about Hopshopgo ?

HSG is CGW

 

[Smartypants]

HSG is CGW

Eejit ? I used CGW once a long time ago b4 they set up HopShopGo . . .

 

[xypher]

I am a newbie in this 'forwarding' thing. From reading the previous pages, it looks like CGW is the more preferred one as compared to Vpost. From experience how long does a package take to reach SG using CGW?