Vpost? Borderlinx? Comgateway?

[goldnut]

Dear Uclick2buy,

What's your policy on shipping gold and silver?

I'm referring to

- bullion (coins with face value e.g American Silver Eagles, ingots and bars)
- rounds and medallions (no indicated value just like token)
- jewellery

Assuming it's under $400 will there be gst or any other charges?

 

[NCMK]

My shipping experience with uclick2buy.com was quite disastrous. Most likely that will be the last time i'm going to use their service.

 

[rife]

People, please don't use vPost.

This is the tracking for one of my item:

Date Time Status
04/09/2013 10:37:38 PM Package Paid
06/09/2013 01:10:21 AM Package sent out from U.S.A/Japan/EUROPE
09/09/2013 06:44:53 PM *Estimated arrival in S`pore Airport Processing Ctr (11/09/2013)
11/09/2013 06:20:11 PM Arrival in S`pore
11/09/2013 06:22:13 PM Depart from S`pore Airport Processing Ctr

I have another 3 packages stuck at the same status since 19/9. The delivery time within Singapore is taking longer than shipment from USA.

Customer service email reply to this yesterday was "We have raised a request to the concern department to check on the status of the item. We request you to kindly wait for an update." Basically after waiting for 2 weeks, they are asking me to continuing waiting.

No concrete course of action taken, no approx waiting time. The items of the packages cost a few hundred dollars. I don't know if they will refund the declared value if the packages are lost. More importantly I can't reorder the item but can only wait for it to hopefully arrive someday.

An update to the situation. vPost replied a few days back saying that they couldn't find the package. They will be compensating the value of the item and the shipping charges.

The compensation is only up to $200, luckily mine was just over $100. If you are buying expensive items you may want to take note. They were also unclear about the shipping charges refund. As I had a $30 credit card discount the shipping was $10+, but I think they should refund the full original price since I could have used the discount on my 2nd shipment. In any case, it will be unfair to receive a refund less than the total reshipping cost of the item as I need to pay the base charge again, not considering the amount of time I have spent waiting.

I asked for clarifications and its another few days wait again for their reply.

Also, the 3 other packages have arrived, but the tracking status was not updated. It is no surprise that Singpost takes so much time to locate packages, as their tracking system is not up to par compared to DHL (comgateway) which updates the status electronically once you receive packages. Packages can easily go missing or stolen without any trace with Singpost.

 

[liburan_natal]

An update to the situation. vPost replied a few days back saying that they couldn't find the package. They will be compensating the value of the item and the shipping charges.

The compensation is only up to $200, luckily mine was just over $100. If you are buying expensive items you may want to take note. They were also unclear about the shipping charges refund. As I had a $30 credit card discount the shipping was $10+, but I think they should refund the full original price since I could have used the discount on my 2nd shipment. In any case, it will be unfair to receive a refund less than the total reshipping cost of the item as I need to pay the base charge again, not considering the amount of time I have spent waiting.

I asked for clarifications and its another few days wait again for their reply.

Also, the 3 other packages have arrived, but the tracking status was not updated. It is no surprise that Singpost takes so much time to locate packages, as their tracking system is not up to par compared to DHL (comgateway) which updates the status electronically once you receive packages. Packages can easily go missing or stolen without any trace with Singpost.

Don't forget to chase after them for the refund. I did not receive mine after >1 month. I went for holiday so I could only chase after them after I was back in town. Upon another enquiry, the CSO informed me that according to my case record, I would not be getting any refund.

Sent them the email I received to confirm about my refund and I demanded to speak to the person who sent me the mail. She apologised for the "delay" because there was some admin issue with the finance department I still think they deliberately did not process my refund lor.. Because this second time, I got my refund within 3 days after that person replied my email.

 

[NCMK]

My shipping experience with uclick2buy.com was quite disastrous. Most likely that will be the last time i'm going to use their service.

My shipment screwed up and their manager has not called me after 2 days. Clearly, Uclick2buy has not lived up to expectations, no follow up and their phone lines are not reachable. My honest opinion is their price can be slightly cheaper than borderlinx and comgateway but ur item takes longer time to reach u and their customer service is horrendous. Rather pay more to get hassle free service.

I will be going back to Borderlinx/comgateway as my sole USA forwarder.

 

[sAxman_Returns]

any borderlinx promotion code?

 

[runforyourlife]

which service is now cheapest for importing a shoe ar? with e box or without lol

 

[foo9883]

Hi, today I bought something using CGW using the BuyForMe option but later on I received an e-mail saying that they are unable to purchase because the item is out of stock.

Subsequently I cancelled my item purchase since the item is out of stock there's no point.

Will CGW give me a partial refund or a full refund?

 

[rockstarz]

Hi, today I bought something using CGW using the BuyForMe option but later on I received an e-mail saying that they are unable to purchase because the item is out of stock.

Subsequently I cancelled my item purchase since the item is out of stock there's no point.

Will CGW give me a partial refund or a full refund?

Iirc Usually if a Buy for me order is OOS , they will send a mail telling u about it. Then if no action is taken within 7 days, the order will be cancelled and the full amount will be refunded.

 

[one642]

Contact Number for ComGateway

Hi can anyone provide me with Comgateway Singapore contact number? I can't find it anywhere on their website.

Thanks

 

[~大.芒.果~]

Hi can anyone provide me with Comgateway Singapore contact number? I can't find it anywhere on their website.

Thanks

they have a live chat function on their website that works very well

 

[foo9883]

Iirc Usually if a Buy for me order is OOS , they will send a mail telling u about it. Then if no action is taken within 7 days, the order will be cancelled and the full amount will be refunded.

Thank you for the reply

 

[foo9883]

Do you think it is safe to ship small electronics like Nintendo 2DS from US to SG using CGW? Like kind of risky it will arrive dead lol.

 

[xonix]

Do you think it is safe to ship small electronics like Nintendo 2DS from US to SG using CGW? Like kind of risky it will arrive dead lol.

Big or Small, there's always risk of DOA when it comes to online shopping.

For your reference, I have shipped 2 x SSD and 1 x mirrorless camera from Amazon via vPost.

All arrived in good condition and are still working so far.

 

[TribleBoob]

Big or Small, there's always risk of DOA when it comes to online shopping.

For your reference, I have shipped 2 x SSD and 1 x mirrorless camera from Amazon via vPost.

All arrived in good condition and are still working so far.

Is it true that i have to pay GST as i shop at Amazon ?

 

[wacko]

Is it true that i have to pay GST as i shop at Amazon ?

if total cost including shipping and insurance exceeds SGD400, yes you will have to pay GST. If you ship direct from Amazon, Amazon will charge you the GST, if you ship via forwarder (e.g. Vpost, CGW, BDL, etc), the forwarder will charge you GST.

 

[S1rius]

Hello everyone, say if i getting items from other website, can i use e address comgateway provide? Or should i use the buyforme function?

 

[Romenscia]

Hello everyone, say if i getting items from other website, can i use e address comgateway provide? Or should i use the buyforme function?

use the address provided. using buyforme will incurr additional charges

 

[iCubes]

Does anyone know if comgateway's warehouse is opened 24/7 for receiving packages? I just found out that borderlinx's warehouses closes on the weekends and they didn't even mention to me before. Now I have to arrange for redelivery. Very disappointed.

 

[liburan_natal]

Anyone with experience of receiving item in damaged condition when using comgateway?

I need to email comgateway for insurance instead of DHL right?