Based on my Googling experience, it's definitely true to say that all of these forwarding services have a challenge when it comes to negative feedback published on the web, but I don't think the primary ones could really be called something as extreme as a "scam". The BBB is not perfect but it certainly makes it tough for a true "scam" company to stay in business long.
I guess one of the challenges is that these companies make most or all of their profit from our shipping, so it's not directly in their interest to minimise the shipping size/weight if they make more money the larger it is. Of course you could say it's indirectly in their interest to keep customers happy with efficient packing, and some seem to do a better job of that. You may also want to keep in mind how long a company has been in business for can influence how many Google results there are!
As an example of how random it is, when I just was Googling for a discount code for one of the services *recommended* here on the forum, I stumbled over a local with a huge blog rant because that company had charged him US$35 dimensional weight for a screen protector. Meanwhile when I got spooked about MyUS by all the negative forum posts here and searched more, I still came across *positive* posts in the Australian Whirlpool forum by users with thousands of posts and a good reputation saying they'd used MyUS for 6 years without incident. So I think you find good and bad for both even if you're looking for the opposite. I'd say at least 50% of complaints I've seen are about people not understanding - or just being annoyed at - dimensional weight, and that is hardly the fault of any shipping company seeing as they all are pretty clear about the policies.
From my perspective I still think that aggressive repacking of shipments is really desirable for anyone ordering a lot in one go, assuming shipment costs are approximately equal between services. I even find that Amazon can ship a single order in 3-4 goes which adds weight and size so its' hard to be guaranteed of just one, efficiently packed, box.
I guess one of the challenges is that these companies make most or all of their profit from our shipping, so it's not directly in their interest to minimise the shipping size/weight if they make more money the larger it is. Of course you could say it's indirectly in their interest to keep customers happy with efficient packing, and some seem to do a better job of that. You may also want to keep in mind how long a company has been in business for can influence how many Google results there are!
As an example of how random it is, when I just was Googling for a discount code for one of the services *recommended* here on the forum, I stumbled over a local with a huge blog rant because that company had charged him US$35 dimensional weight for a screen protector. Meanwhile when I got spooked about MyUS by all the negative forum posts here and searched more, I still came across *positive* posts in the Australian Whirlpool forum by users with thousands of posts and a good reputation saying they'd used MyUS for 6 years without incident. So I think you find good and bad for both even if you're looking for the opposite. I'd say at least 50% of complaints I've seen are about people not understanding - or just being annoyed at - dimensional weight, and that is hardly the fault of any shipping company seeing as they all are pretty clear about the policies.
From my perspective I still think that aggressive repacking of shipments is really desirable for anyone ordering a lot in one go, assuming shipment costs are approximately equal between services. I even find that Amazon can ship a single order in 3-4 goes which adds weight and size so its' hard to be guaranteed of just one, efficiently packed, box.
thanks
