Vpost? Borderlinx? Comgateway?

[xLuffyzx]

Hi, thanks for the help i tried it work.

 

[Brokenchew]

hi anyone managed to use the LUCKY18 promo code successfully in the past few days?

Tried to key in today but error code: Code expired popped out.

Citibank states promo to end on 18th Feb.

Any advice? thanks!

 

[Desmond_]

hi anyone managed to use the LUCKY18 promo code successfully in the past few days?

Tried to key in today but error code: Code expired popped out.

Citibank states promo to end on 18th Feb.

Any advice? thanks!

use it 2 days ago... no problem.

Talk to the CS?

 

[denischeung]

unbearable shipping experience w vpost

Unbearable shopping experience with vpost
*
I am a regular online buyer for the past 5 years and has been actively purchasing and shipping items from Amazon US and eBay US. I have been a loyal vpost customer using their forwarding service to have my items shipped from their US address to Singapore for the past years. There are some hiccups here and there from time to time and I tried to bear with them until this recent transaction which is deemed intolerable.
*
I purchased a*used old toy from a eBay seller at S$70 and the item was shipped to my vpost US address. I was shocked to find out that vpost quoted me a total of S$184.84 to ship the item to Singapore! It has an actual weight of 3.6kg and but a volumetric weight of 18.4kg, as the eBay merchant has shipped it with an oversized box. I tried to request for repacking service and they take a few days to get back to me to inform me that they could not repack as they "do not have customised boxes to repack packages" in their own exact words. I then tried to ask them the cost of shipping the item back to the seller at the state of Colorado. They quoted me S$71.95 when my eBay merchant only charged me at S$32! I also ask vpost to quote me if I were to forward the item to my comgateway US address which is also in Oregon as vpost US address. They quoted me S$57.82 when interstate shipment from Colorado to Oregon is only S$32! I felt I'm at the mercy of vpost, whatever they quoted me I would have to comply to. I tried my last request to see if vpost can give me a small discount on the item so I will be able to cut down the shipping cost by a little bit and save the hassle of shipping the item back and forth. They simply replied "this request was not granted". I was so frustrated and being forced to pay the full shipment charge which cost almost 3 times the value of the item.* It will definitely be the last time that I'm engaging vpost on shipping my items for the following reasons:

1. unwillingness to try their best to repack item as they "do not have customised boxes to repack packages"
2. unreasonable shipping charge upon request to have the item send back to sender. My sender only paid S$32 to ship from Colorado State to vpost at Oregon State and*vpost*is quoting me S$71.95 to have the item sent back to the sender which is more than 2 times what my sender paid!
3. unreasonable shipping charge upon request to have the item forwarded to another US address which is located within the same state of Oregon. As mentioned, sender only paid S$32 to have the item send from Colorado State to Oregon State, and vpost is quoting me S$57.82 to have the item forwarded to another address within the same state which is almost 2 times of what my sender paid for interstate shipment!
4. unwillingness to offer any*discount to empathize with customer and help customer who is a victim of oversized merchant packaging.
5. unwillingness to do offer anything to try to retain loyal customer like me regardless of my loyalty to have engaged their postal service regularly for the past 5 years!
6. slow and ineffective response time that cost customer precious time. It has taken me more than a week and the case is still not settled, let alone receiving the item.
*
I would try out vpost competitors like Comgateway or Borderlinx for my future purchases. I have compared the rates between vpost and Comgateway and find Comgateway is better in terms of:
1. generally lower shipping rate per 0.5kg
2.*cheaper unpacking service: US$5-7 Comgateway vs S$12 vpost (if they decide to repack for you). They even help customers to repack items from boxes to bags if possible, to as to help customers save shipping cost.
3. real-time tracking which vpost does not offer
4. cheaper returns admin fee: US$5 Comgateway vs S$10 vpost,and cheaper returns shipping rate. Basically Comgateway's international returns shipping rate*costs cheaper than vpost's domestic returns shipping rate!
*
Hope the sharing of my experience will help consumers to have a greater online shopping experience from US merchants.
*

 

[jeff_vaio]

pros help , i make payment for shipping at comgateway entered my dbs card security code that send through mobile then click submit , internal server error message appear :'( .

I went to ibanking and found out that they deducted the shipping cost from my bank account.

Anyone encountered this before and can share how to resolve this?

 

[Just Me]

pros help , i make payment for shipping at comgateway entered my dbs card security code that send through mobile then click submit , internal server error message appear :'( .

I went to ibanking and found out that they deducted the shipping cost from my bank account.

Anyone encountered this before and can share how to resolve this?

No worries. Even if the amount was deducted the bank will credit it back to you after 10 days.

It's always better to perform cc transactions using a desktop browser as it's more reliable

 

[jeff_vaio]

No worries. Even if the amount was deducted the bank will credit it back to you after 10 days.

It's always better to perform cc transactions using a desktop browser as it's more reliable

Thanks for the reply.

So should I try to make another payment? Or should I email them to inform them of the error?

 

[Cedric]

Hi, need some help here. Found an item on ebay, but the seller will only sell/ship within US. Moroever, I can't bid on the item since my registered address is in Singapore. I figure that I can probably update my ebay registered address to a random US address to allow me to bid, before I update it back, but abit worried if anything will be wrong (such as seller send to the random address). Another issue is the payment via paypal, as I read that if you are a non-US registered paypal member, such ebay transaction will not allow you to make payment.

Anyone has any advice how to go around this.

 

[Spongy]

Hi, need some help here. Found an item on ebay, but the seller will only sell/ship within US. Moroever, I can't bid on the item since my registered address is in Singapore. I figure that I can probably update my ebay registered address to a random US address to allow me to bid, before I update it back, but abit worried if anything will be wrong (such as seller send to the random address). Another issue is the payment via paypal, as I read that if you are a non-US registered paypal member, such ebay transaction will not allow you to make payment.

Anyone has any advice how to go around this.

I think you can try hopshopgo as this is provided by paypal and comgateway, I think. I have not tried it though so can't comment.

 

[android]

For vpost repackaging service,they make the call to see what can be repack even if we request for it... We are at their mercy....

 

[littlemissdimples88]

Hi, need some help here. Found an item on ebay, but the seller will only sell/ship within US. Moroever, I can't bid on the item since my registered address is in Singapore. I figure that I can probably update my ebay registered address to a random US address to allow me to bid, before I update it back, but abit worried if anything will be wrong (such as seller send to the random address). Another issue is the payment via paypal, as I read that if you are a non-US registered paypal member, such ebay transaction will not allow you to make payment.

Anyone has any advice how to go around this.

Hi Cedric, Don't worry u can order the item. I am registered as a Singapore ebay user, but my Ebay address is a US address (btw u can have more than 1 ebay address, u just choose one specific address at checkout time). I have ordered more than 30 items on Ebay over the past year with no problems, it always arrives at my comgateway US address.

There is also no problems with PayPal. I am a non-US registered paypal member like u, and i have no problems making the payment.

 

[littlemissdimples88]

Hi, need some help here. Found an item on ebay, but the seller will only sell/ship within US. Moroever, I can't bid on the item since my registered address is in Singapore. I figure that I can probably update my ebay registered address to a random US address to allow me to bid, before I update it back, but abit worried if anything will be wrong (such as seller send to the random address). Another issue is the payment via paypal, as I read that if you are a non-US registered paypal member, such ebay transaction will not allow you to make payment.

Anyone has any advice how to go around this.

(continued from previous reply) But why use a 'random US address'? U have to use your US address given by comgateway/borderlinx/etc, whichever shipping company u use.

 

[Cedric]

Thanks a million littlemissdimples88 for your clarification. Will give it a try, hopefully everything turns out well. Just some other questions, hope you can help. Do we have to update our paypal address to the US address provided by Comgateway?

I've also never used comgateway, what are the charges like? Anything in particular i should look out for? Are there any promotion or anything. Pardon my ignorance.

 

[littlemissdimples88]

Thanks a million littlemissdimples88 for your clarification. Will give it a try, hopefully everything turns out well. Just some other questions, hope you can help. Do we have to update our paypal address to the US address provided by Comgateway?

I've also never used comgateway, what are the charges like? Anything in particular i should look out for? Are there any promotion or anything. Pardon my ignorance.

No problem, i'm glad to help. U don't have to update your paypal address to the US address. In fact I don't think u can, if you're registered under the Singapore Paypal.

When u do the Ebay checkout, the address that the Ebay seller sends to is the Ebay address. Even though u pay using your Singapore PayPal account, the address that the seller sees on the invoice is your Ebay address. Like I said, I've ordered many times on Ebay doing this, and there's no problem.

I recommend ComGateway, even though it's more expensive than Vpost, because they're very fast and have never lost my packages. But if u mail big packages, the volumetric weight can be much higher than the actual weight, and they'll charge u by volumetric weight. But most shipping companies do this. As for Borderlinx, i've heard it's more expensive than ComGateway.

For promotions, u can get free express upgrade (so u pay for Standard Shipping, but u get Express shipping) if u use certain cards, like DBS cards. So it'll reach from US to Singapore in 3-4 days, v fast

 

[sAxman_Returns]

the lucky18 promotion just ended..... when merchant forgot to include invoice, they really anyhow value and describe the items. I have 2 tablets being recognized as VGA adapter lol! I also have cheap iphone cable being valued at USD400 woohoo!

Anyway, is there any on going promotion now? even at 18% off....it's not attractive at all

 

[uplinkhack]

any latest promo codes for ComGateway or Vpost or Borderlinx?

gonna ship something that weighs 30+kg soon..

 

[sAxman_Returns]

any latest promo codes for ComGateway or Vpost or Borderlinx?

gonna ship something that weighs 30+kg soon..

you haven't shipped to any of them yet ah?

 

[uplinkhack]

you haven't shipped to any of them yet ah?

Haven't yet. Now headache dunno which one to use also..

 

[sAxman_Returns]

Haven't yet. Now headache dunno which one to use also..

how can you buy without shipping address?

eBay requires me to provide shipping address before payment

 

[uplinkhack]

how can you buy without shipping address?

eBay requires me to provide shipping address before payment

No lah I haven't purchase yet.