WD warranty qns

[Dolphin1977]

just bought a WD green hdd.. warranty now is 2+1..

from what the shop told me... 2yrs is by WD, 3rd yr by achieva, this i know.

but he said rma must be done to achieva for all the 3yrs..
cos if rma to WD, the replacement HDD will have different serial number.. that not inside achieva system...

it makes sense? anyone can confirm?



and for achieva rma.. if lost receipt still can rma? 1 to 1 xhange? if no stock will they send replacement via courier foc?

 

[KalTorak]

Yeah, that is true.
This has been the case since back when Achieva offered 5yrs warranty (3+2) for their WD HDDs.

Achieva will only keep track the S/No of the WD HDDs that they distribute.
Couple years back, if you try to RMA a WD or Seagate HDD which are not distributed by Achieva, they will simply tell you the HDD is not from them and hence not eligible for 1-1 warranty.

Therefore, you will be required to RMA with Achieva if the HDD fails within the first 2 years (since 3rd year is already covered by Achieva).
Once you RMA direct with WD, the S/No of the RMA'ed (returned) unit will no longer be in Achieva's database.
In this case, the official warranty is 'reset' back to the original 2 years warranty.
The 3rd year warranty is no longer valid since this RMA'ed HDD is not from Achieva.

Last time I RMA with Achieva they did not require receipt, as they check warranty from their system and/or manufacture date.
Not sure if this policy has now changed.
You will be required to self-collect from their service center if no stock (always been the case for Achieva RMAs).

I believe you will only get FOC delivery if you RMA direct to WD.
Same goes with direct RMA with Seagate/HGST.

 

[Dolphin1977]

went achieva today to rma hdd

told it will take 3-4 weeks for replacement.. i have to go down to collect it at that wulu pasir panjang building again when it ready... no courier service even if i willing to pay $10 for speedpost.. sucky service by achieva

they follow the warranty date on their system same with WD. for my case is 3+2 ....when i ask the receptionist abt my warranty... she said 3yrs.
when i ask abt the 4th and 5th yrs.. she said i need to have to receipt den can enjoy the 4th and 5th yrs


heard that there another WD hdd carried by another distributor in SLS other den achieva?