What's wrong with OCBC

[lwpro2]

I am an existing OCBC customer with a savings account and credit card, and unit trust for many years.

It has been more than a year now that I am no longer able to purchase unit trust through the platform.
Have reached out to their customer support numerous times, have gone to the branch several times physically to sign some forms on and off, however still couldn't get a solution. Till today when I am trying to purchase a unit trust, the system still couldn't proceed

Then recently I need to apply for a master card. It got rejected twice in a row. In the letter, it asks me to call the customer hotline. After being on a phone call with the support guy for more than an hour, there is still no answer at all about why it's rejected, and what should be the next steps.

I had no problem applying for any credit card with other banks.

OCBC, can you please check what's really happening?

 

[OCBC Bank]

Hi lwpro2,

We are sorry to learn that you are having issues with purchasing unit trusts online, and would like to look into the issue.

As for your credit card application, all applications are subject to review and approval, and we won't be able to reveal any reasons for unsuccessful application. We could help check on an appeal.

Please log in to Internet / Mobile Banking, and drop us a secured mail on the above matters. Once done, do share with us the 16 digit reference number of the secured mail via PM.

Thank you.

^DG

 

[elvintay07]

Hi lwpro2,

We are sorry to learn that you are having issues with purchasing unit trusts online, and would like to look into the issue.

As for your credit card application, all applications are subject to review and approval, and we won't be able to reveal any reasons for unsuccessful application. We could help check on an appeal.

Please log in to Internet / Mobile Banking, and drop us a secured mail on the above matters. Once done, do share with us the 16 digit reference number of the secured mail via PM.

Thank you.

^DG

They intend to Ding Dong bell you for another few months? Lol!

 

[ctan84]

I am an existing OCBC customer with a savings account and credit card, and unit trust for many years.

It has been more than a year now that I am no longer able to purchase unit trust through the platform.
Have reached out to their customer support numerous times, have gone to the branch several times physically to sign some forms on and off, however still couldn't get a solution. Till today when I am trying to purchase a unit trust, the system still couldn't proceed

Then recently I need to apply for a master card. It got rejected twice in a row. In the letter, it asks me to call the customer hotline. After being on a phone call with the support guy for more than an hour, there is still no answer at all about why it's rejected, and what should be the next steps.

I had no problem applying for any credit card with other banks.

OCBC, can you please check what's really happening?

Then buy your unit trusts on other platforms lah. What so special about their funds that other platforms dun carry? And I don't think their fees are any lower than all the other options u have out there.