Hi, I signed up a new account just to write this review on vstarcam which I bought from marix.
Last November I started researching on a reliable ip camera to check on my maid and kids at home, and found this thread. Vstarcam was high raved, though on the hindsight now I realise it’s only high raved by one user which makes me wonder if he’s paid to do so
Using the vstarcam for the past 6 months has been a nightmare to me. Frequent disconnection, countless troubleshooting via whatsapp and remote access, faulty camera which was replaced, then realised replaced wrong model and changed back with the right model… but I found out that marix actually gave me back my old camera (same UID). And when I asked the marix guy he said not to worry as it was already fixed by factory”. The standard answer was always that he would feedback to “factory” and upgrade/downgrade firmware. Someone in this forum also always quote “factory” hmmmmm...
Oh yes! Always blame my internet connection or firmware bug but never the product’s fault. I gave marix far too many chances, and I’ve to give credit to Louis for being ever so accommodating to troubleshoot for me even after working hours (remote access). But the last straw was when he decided to fiddle with my router/homeplug wifi settings and my wifi wouldn’t work anymore. I had to set everything back to factory settings and redo everything incl pairing of my powerline wifi all over again. Now it may seem simple to you techy guys but not to me, a non techsavvy busy full time working mother of two young children!
Bottomline is, I regret purchasing this camera when all I wanted is a fuss free surveillance for my children’s sake. But instead I had to troubleshoot every other week, restarting the cam every other day for the past 6 months. So to all other parents looking for camera reviews, heed my advice and do not purchase Vstarcam even from their Marix because when the product itself is faulty, how good a customer service is doesn’t matter anymore. The so called money savings isn’t worth all my time wasted. I had Foscam at my parents’ place and it has never failed me, perhaps its time I revisited them.
you buy so many? My cam location will be in the centre of living room and kitchen. I dont think the wide angle can cover the left side living room and right side kitchen.
