Hybrid_Car_Owner
Junior Member
- Joined
- Feb 25, 2020
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Hevshop is a Hybrid specialist workshop in Sin Ming.
In Oct last year, I sent my car for a major servicing there, including changing spark plugs, in preparation for drive to Genting.
There was occasional clanging of engine but I did not think much. In December, I drove with my family up to Genting for holiday. Car was progressively clanging, jerking and losing power more frequently. It endangered my family of 6, including a 4 year old on the steep slopes.
On my return, I went to Hevshop, who diagnosed a gearbox problem, and estimated cost of $5k and 3 weeks to repair.
I took car for a second opinion at another workshop, which found the spark plugs put in by Hevshop to be worn out and have gaps of more than 2mm. Changed all 4 plugs and the car is smooth to date.
Hevshop denied responsibility claiming that they have CCTV system showing that the car was serviced, but offered to pay for the replaced spark plugs if I bring the car in for further tests at Hevshop. I was hesitant but also wanted to know what happened. So I said I will bring the car back if they will show me the CCTV footage of the servicing in Oct. HEVSHOP FLATLY REFUSED. I guess they have something to hide.
Whether, they charged me and didn't replace the plugs or replaced it with old or sub-standard plugs, we don't know. But it endangered our lives, spoiled our holiday and nearly caused me an expensive repair which we don't need.
The Hevshop management should and could have done the right thing to address a genuine complain and work together with me to get to the bottom of this problem, but instead they chose to standoff and avoid responsibility.
AVOID HEVSHOP TO SAVE YOURSELF AGGRAVATION, TIME AND MONEY!
In Oct last year, I sent my car for a major servicing there, including changing spark plugs, in preparation for drive to Genting.
There was occasional clanging of engine but I did not think much. In December, I drove with my family up to Genting for holiday. Car was progressively clanging, jerking and losing power more frequently. It endangered my family of 6, including a 4 year old on the steep slopes.
On my return, I went to Hevshop, who diagnosed a gearbox problem, and estimated cost of $5k and 3 weeks to repair.
I took car for a second opinion at another workshop, which found the spark plugs put in by Hevshop to be worn out and have gaps of more than 2mm. Changed all 4 plugs and the car is smooth to date.
Hevshop denied responsibility claiming that they have CCTV system showing that the car was serviced, but offered to pay for the replaced spark plugs if I bring the car in for further tests at Hevshop. I was hesitant but also wanted to know what happened. So I said I will bring the car back if they will show me the CCTV footage of the servicing in Oct. HEVSHOP FLATLY REFUSED. I guess they have something to hide.
Whether, they charged me and didn't replace the plugs or replaced it with old or sub-standard plugs, we don't know. But it endangered our lives, spoiled our holiday and nearly caused me an expensive repair which we don't need.
The Hevshop management should and could have done the right thing to address a genuine complain and work together with me to get to the bottom of this problem, but instead they chose to standoff and avoid responsibility.
AVOID HEVSHOP TO SAVE YOURSELF AGGRAVATION, TIME AND MONEY!
