Worst day ever - Note 3 locked

[windflower]

Locked my Samsung Note 3.
Tried to unlock it, but phone prompted "Wrong password".
(but i am very sure I entered the right password. did a google and realised i m not the only one who encountered such a problem)


Tried to use Samsung Dive or Find my phone to unlock remotely.
But ..... unable to login to Samsung account using the email address i registered with them. Attempted to reset password, but failed.
Used the Find ID to verify if email address is as registered with them.
It IS correct. However, still cannot reset my account password.

Called Samsung Call center to reset at their end.
They claim that the email address I have given them is incorrect and instructed me to email their account.samsung.com - contact us.
After numerous correspondences, I don't think they got what my issue is.

I actually begged them to give me the email address i registered with them IF indeed what I had provided is incorrect. But still they cannot help.

Dear brothers and sisters, anyone have lobang to unlock the phone without factory reset? My phone contain precious photos of my newborn. I cannot erase them.

Please help me.

 

[ViLLaRox]

Have u check your google photo account and see if u have the photos backed up?

 

[windflower]

Have u check your google photo account and see if u have the photos backed up?

I did not sync my phone with my google account.


The issue here is I was able to login previously with the email and successfully unlock. But now, not able to.
I was even able to find my account using their Find ID. But kept hitting error while requesting for a reset of password.

I suspect they did a data migration or something. Something not migrated.
The site looks different from what i saw last year.

 

[lxb_70]

u stored all the photos in your phone not in microsd card?

 

[mun]

Your last resort is to pay Samsung Service Centre a visit. Hope they can help you to resolve your issue

 

[Habrosus]

u stored all the photos in your phone not in microsd card?

You better believe it, that YR2016 there are still smartphone users who keep "important stuff" in their phone/SIM card memory.

A friend recently bought a new phone and since he's not really tech-savvy, I was going through the steps to set up his new phone with him. When I said "sync your contacts", he told me his contacts were all in the old SIM card.

 

[progene]

Yes. Many ppl still kinda old school. Store contact in Sim and pictures and video in phone..

Sent from LGE LG-H961N using GAGT

 

[Intrinion]

Erm, would like to check, what lock type are you using on the phone? - since it is weird that you would have to key in a user id and password

HardwareZone Forums app

 

[lenseview]

Locked my Samsung Note 3.
Tried to unlock it, but phone prompted "Wrong password".
(but i am very sure I entered the right password. did a google and realised i m not the only one who encountered such a problem)


Tried to use Samsung Dive or Find my phone to unlock remotely.
But ..... unable to login to Samsung account using the email address i registered with them. Attempted to reset password, but failed.
Used the Find ID to verify if email address is as registered with them.
It IS correct. However, still cannot reset my account password.

Called Samsung Call center to reset at their end.
They claim that the email address I have given them is incorrect and instructed me to email their account.samsung.com - contact us.
After numerous correspondences, I don't think they got what my issue is.

I actually begged them to give me the email address i registered with them IF indeed what I had provided is incorrect. But still they cannot help.

Dear brothers and sisters, anyone have lobang to unlock the phone without factory reset? My phone contain precious photos of my newborn. I cannot erase them.

Please help me.

Is your phone sync to your google account with android device manager turned on. If you did, follow the steps.

Log in to your google account on pc. It will auto locate your phone.

Next select lock phone. Will ask you to enter a temp password. Select lock again.

Now your phone should be locked and ask you for the temp password you entered.

Use it to unlock your phone and retrive your data.

 

[BraveCloudy]

My contacts I store in google account for android, iCloud for iOS. So change phone no need worry about losing contacts.

 

[windwaver]

Locked my Samsung Note 3.
Tried to unlock it, but phone prompted "Wrong password".
(but i am very sure I entered the right password. did a google and realised i m not the only one who encountered such a problem)


Tried to use Samsung Dive or Find my phone to unlock remotely.
But ..... unable to login to Samsung account using the email address i registered with them. Attempted to reset password, but failed.
Used the Find ID to verify if email address is as registered with them.
It IS correct. However, still cannot reset my account password.

Called Samsung Call center to reset at their end.
They claim that the email address I have given them is incorrect and instructed me to email their account.samsung.com - contact us.
After numerous correspondences, I don't think they got what my issue is.

I actually begged them to give me the email address i registered with them IF indeed what I had provided is incorrect. But still they cannot help.

Dear brothers and sisters, anyone have lobang to unlock the phone without factory reset? My phone contain precious photos of my newborn. I cannot erase them.

Please help me.

Did you set a screen pin? Use that as password.