Zero1 Mobile discussion thread

[kelvinti]

It's accurate for vivifi, circle, redone.

Is it? I thought phone usage is kind of "anyhow" one.

 

[SantyBalls]

Is it? I thought phone usage is kind of "anyhow" one.

Has been accurate to the 100mb for me

 

[dailou]

do i allow port in from singtel postpaid to zero1?

 

[Food_Lover]

do i allow port in from singtel postpaid to zero1?

They allow. But for their 100GB for $10 plan, they do not allow Singtel or its MNVOs to port in.

 

[dailou]

omg... then can i port to the starter plan, the upgrade to 4g plan?

They allow. But for their 100GB for $10 plan, they do not allow Singtel or its MNVOs to port in.

 

[spinning_quirK]

omg... then can i port to the starter plan, the upgrade to 4g plan?

If you don't mind the longer process, you can port out to Giga or any other non-contract non-Singtel first, then port to 01 a month later.

 

[Kiwi8]

Hi!

Want to check on Zero1 billing/data cycle.

Do they do a pro-rated for the portion of the first month sign up then start the cycle on Day 1 of the next full month, like what RedOne currently do?

Do I have to port in at the point of sign up or is there an option to port in after getting a temporary new number?

 

[Arandalo]

Hi!

Want to check on Zero1 billing/data cycle.

Do they do a pro-rated for the portion of the first month sign up then start the cycle on Day 1 of the next full month, like what RedOne currently do?

Do I have to port in at the point of sign up or is there an option to port in after getting a temporary new number?

No they have different 4 bill cycles. There is pro rate but only for the days within a particular bill cycle (not pro rate of the first month). See the last paragraph of my previous post.
https://forums.hardwarezone.com.sg/threads/zero1-mvno.6484992/post-147469092

Port in can only be done during sign up.
https://forums.hardwarezone.com.sg/...ited-data-plan-at-6-90.6697511/post-146483041

 

[Kiwi8]

No they have different 4 bill cycles. There is pro rate but only for the days in particular bill cycle (not pro rate of the whole month for first billing). See the last paragraph of my previous post.
https://forums.hardwarezone.com.sg/threads/zero1-mvno.6484992/post-147469092

Port in can only be done during sign up.
https://forums.hardwarezone.com.sg/...ited-data-plan-at-6-90.6697511/post-146483041

Thanks, so if I want to have a billing cycle that starts on Day 1, earliest I should activate the plan is on 23th. Should I sign up for the plan on this date, or should I sign up earlier, get the sim card and wait to activate on 23th?

 

[Arandalo]

Thanks, so if I want to have a billing cycle that starts on Day 1, earliest I should activate the plan is on 23th. Should I sign up for the plan on this date, or should I sign up earlier, get the sim card and wait to activate on 23th?

Yup earliest is 23rd of the month collect your SIM card from SingPost to activate the plan, so that you will be on the bill cycle 01.

You will need to sign up the plan earlier, recommended about few days to 1 week earlier because after you sign up Zero1 will need some time to process your order and if there’s some hiccups like need to re upload NRIC etc it will delay the sign up process. There is no downside to sign up even 2 weeks earlier (for extra bufffer) because the plan only starts from the day of activation and thus the bill will pro rate accordingly.

 

[Kiwi8]

Yup earliest is 23rd of the month collect your SIM card from SingPost to activate the plan, so that you will be on the bill cycle 01.

You will need to sign up the plan earlier, recommended about few days to 1 week earlier because after you sign up Zero1 will need some time to process your order and if there’s some hiccups like need to re upload NRIC it will delay the sign up process. There is no downside to signing up even 2 weeks earlier (for extra bufffer) because the plan only starts from the day of activation.

So basically I can like sign up now then wait to collect the sim card on next month 23th?

 

[Arandalo]

So basically I can like sign up now then wait to collect the sim card on next month 23th?

I think it should be possible but I am not sure if can hold the SIM card collection for that long as I never personally tested. Last time I signed up on 20th and collected SIM card at SingPost on 23rd. Why not just wait until next month to sign up? Maybe 1 week before 23rd April.

 

[Kiwi8]

I think it should be possible but I am not sure if can hold the SIM card collection for that long as I never personally tested. Last time I signed up on 20th and collected SIM card at SingPost on 23rd. Why not just wait until next month to sign up? Maybe 1 week before 23rd April.

Did the collection letter state to collect the sim card by what date?

 

[Arandalo]

Did the collection letter state to collect the sim card by what date?

Collection email never state any deadline, only state ready for collection starting from a date. But this was from sometime ago in July 2022 so not sure if any changes since then.

https://forums.hardwarezone.com.sg/...ual-mobile-telco-zero1.5786406/post-144295711

Spoiler: Zero1 collection email

Zero1 - SIM Card Ready for Collection @ SingPost

Dear Sir/Mdm,

Kindly be informed that your SIM card/s from Zero1 is ready for collection starting on 21 July 2022.
You may proceed to any of the SingPost outlets for self-collection.

Please show your Order Summary (printed or digital copy) and your original identification document (e.g NRIC / Work Permit etc) at the Collection Centre.

If you are unable to collect in person:
Kindly write in to orderprocessing@zero1.sg to update the change of authorised person.
In the email, please provide the authorised person's Full Name, Date of Birth, Email Address, Contact Number, NRIC / FIN Number.

You can only proceed to SingPost after you’ve received an SMS / email notification that the changes of the authorised person have been completed.

On the day of collection, the authorised recipient must produce the following documents:
1. Authorised person's original NRIC/FIN as per authorisation submission by email
2. Zero1 subscriber's original NRIC/FIN as per registration record
NOTE: You cannot authorise a different person to collect on your behalf.

If any of the above documents are not produced, you agree that the staff will not issue the SIM to you.

For more info, please visit https://www.singpost.com/list-of-post-offices

Thank you for your support and have a pleasant day ahead!

Best Regards,
Zero1 Team

 

[Kiwi8]

Collection email never state any deadline, only state ready for collection starting from a date. But this was from sometime ago in July 2022 so not sure if any changes since then.

https://forums.hardwarezone.com.sg/...ual-mobile-telco-zero1.5786406/post-144295711

Spoiler: Zero1 collection email

Zero1 - SIM Card Ready for Collection @ SingPost

Dear Sir/Mdm,

Kindly be informed that your SIM card/s from Zero1 is ready for collection starting on 21 July 2022.
You may proceed to any of the SingPost outlets for self-collection.

Please show your Order Summary (printed or digital copy) and your original identification document (e.g NRIC / Work Permit etc) at the Collection Centre.

If you are unable to collect in person:
Kindly write in to orderprocessing@zero1.sg to update the change of authorised person.
In the email, please provide the authorised person's Full Name, Date of Birth, Email Address, Contact Number, NRIC / FIN Number.

You can only proceed to SingPost after you’ve received an SMS / email notification that the changes of the authorised person have been completed.

On the day of collection, the authorised recipient must produce the following documents:
1. Authorised person's original NRIC/FIN as per authorisation submission by email
2. Zero1 subscriber's original NRIC/FIN as per registration record
NOTE: You cannot authorise a different person to collect on your behalf.

If any of the above documents are not produced, you agree that the staff will not issue the SIM to you.

For more info, please visit https://www.singpost.com/list-of-post-offices

Thank you for your support and have a pleasant day ahead!

Best Regards,
Zero1 Team

Maybe I try to sign up like say around 10th April then.

Thank you for all the replies!

 

[Jirachi]

I guess it is SingTel problem as a whole.

My SingTel line (not SingTel MVNO line) on the other phone keep losing signal the whole night, last night until early morning 5am.

This actually happened to me for almost 2 years. West area.

 

[carboy00]

confirmed with Zero1 CS, porting from Zym or Vivifi is possible to Z-One 4G plan, just that no 3rd month rebate, 3 months 5G still included.


Read HWZ Forum Rules via Xiaomi Pad 6

 

[Kiwi8]

Collection email never state any deadline, only state ready for collection starting from a date. But this was from sometime ago in July 2022 so not sure if any changes since then.

https://forums.hardwarezone.com.sg/...ual-mobile-telco-zero1.5786406/post-144295711

Spoiler: Zero1 collection email

Zero1 - SIM Card Ready for Collection @ SingPost

Dear Sir/Mdm,

Kindly be informed that your SIM card/s from Zero1 is ready for collection starting on 21 July 2022.
You may proceed to any of the SingPost outlets for self-collection.

Please show your Order Summary (printed or digital copy) and your original identification document (e.g NRIC / Work Permit etc) at the Collection Centre.

If you are unable to collect in person:
Kindly write in to orderprocessing@zero1.sg to update the change of authorised person.
In the email, please provide the authorised person's Full Name, Date of Birth, Email Address, Contact Number, NRIC / FIN Number.

You can only proceed to SingPost after you’ve received an SMS / email notification that the changes of the authorised person have been completed.

On the day of collection, the authorised recipient must produce the following documents:
1. Authorised person's original NRIC/FIN as per authorisation submission by email
2. Zero1 subscriber's original NRIC/FIN as per registration record
NOTE: You cannot authorise a different person to collect on your behalf.

If any of the above documents are not produced, you agree that the staff will not issue the SIM to you.

For more info, please visit https://www.singpost.com/list-of-post-offices

Thank you for your support and have a pleasant day ahead!

Best Regards,
Zero1 Team

After checking again, the Zero1 Terms and Conditions seem to have the answer:

https://zero1.sg/terms-conditions
2.12.10
SIM cards which are not delivered or collected within 4 weeks upon receipt of the delivery or collection email / SMS notification will be deemed as cancellation of order and no refund will be given.

 

[Kiwi8]

What are the steps to block incoming international calls? Through the app or website?

 

[Arandalo]

What are the steps to block incoming international calls? Through the app or website?

At the moment only Singtel, GOMO and heya have the option to block incoming calls from overseas.

https://forums.hardwarezone.com.sg/...-sim-only-plans-part-2.6179673/post-150865776