Zero1 Mobile discussion thread

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Starbutt

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wlng81 said:
Finally received both the email and SMS.
I thought I was very lucky to clear all pages of the signing up process till I got to the "Secure Payment" part which required me to authenticate.
I was forced to enter the email address and password of the account for so many times that I decided to give up for the day...
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Don't give up. I had the same issue. Wrote to their customer service and they didn't give me any useful insight.

Another person in the earlier post also had same issue and he said to keep trying. Tried I did and finally managed to get through.

I think theit system is just buggy.
 
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jeff79

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wlng81 said:
Finally received both the email and SMS.
I thought I was very lucky to clear all pages of the signing up process till I got to the "Secure Payment" part which required me to authenticate.
I was forced to enter the email address and password of the account for so many times that I decided to give up for the day...
Click to expand...

Mathematoxic said:
Try to select a different number.. I get this problem when I was signing up too. It may be because someone else had selected this particular number before you are able to continue
Click to expand...

Try with other browers. The website should be did not tested for compatibility. News said it is 4 people company?

I signed up at odd hours confirm not many people awake also had the authentication popup.
 
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Mathematoxic

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jeff79 said:
Try with other browers. The website should be did not tested for compatibility. News said it is 4 people company?

I signed up at odd hours confirm not many people awake also had the authentication popup.
Click to expand...

Oh ok sorry I may be wrong. Initially I had this problem but it disappears after I select another number. Maybe just lucky hehe
 
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cheeeeseee

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Just an update for you guys, I didn't receive any SMS/email notification from Zero1 or the courier company on my delivery date, but I just received a call saying that the rider is an hour away from delivering my sim card. Account number 70X.

I also helped you guys feedback that many people never receive any notification, hope they can settle it soon for the rest of you all.
 
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leeslayerex

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Same here!

LightningKen said:
Thank you for your support and enthusiasm!


In the past weeks, we have been gearing up for our launch and today, we are ready! Due to the overwhelming response to our 3GB to Unlimited mobile data plan at the promotional price of $19, we will be inviting all pre-registrants to subscribe over a few waves. In the coming days, you will receive an SMS and email with your special sign-up link.


Thank you for your patience and you will be hearing from us soon.


I got this on 8 Mar but haven't received any link yet :( anyone in the same shoes as me? Tried the link posted on page 20/30+ but didn't work
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Mathematoxic

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By the way I tried using Singtel app but can't work. I think it will only work for those who ported in directly from Singtel.
 
WestGuy

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Just received my SIM card earlier.

No email or SMS to inform me about the delivery in advance. :(

The XDEL guy called me to say he was at my door, luckily i was just below my block.

The customer service was :s22: though. I sent them an email to enquire on the status of my order in the morning. They just sent me the following template email after i received my SIM. Which means they don't even bother to help check. :s22:

Thanks for your interest in Zero1.

Due to overwhelming response, our order processing team is still working towards on the approval and delivery of orders.

We seek your understanding as the exercise is still ongoing and takes time to process.

Should you require further assistance, please do not hesitate to contact us again.


Yours sincerely,
Zero1 Team
 
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ray12323

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Mathematoxic said:
Maybe try email zero1? I emailed them to ask about the delivery and billing cycle. Maybe they got help expedite abit hehe
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I just got the SIM card. Turn out the delivery guy called my mum 1hr before delivering(I authorized her to collect) instead of me and I sent an email to Zero1 this afternoon and they gave me the standard answer that they are overwhelmed blah blah blah. Guess the zero1 customer service don’t bother to help customer track their delivery at all.
 
savage

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Just received SMS from Singtel. Porting from circles failed... Weird... Anyone got this problem?
 
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