Zero1 Mobile discussion thread

[mikezuper]

I just ported 4 lines!
Zero1 FTW!

 

[Jurong640]

It’s actually false marketing using the word “from”. 110 GB is still only for the $19.90 plan.

When I go the website, it only have 100gb for $10. I was looking around for 110GB, dunch haf . Very sly marketing

 

[OnePunch!!]

I just ported 4 lines!
Zero1 FTW!

no hiccups Port in hahahaha

 

[babywoolf]

Successfully ported over from StarHub. There is no notification. The StarHub line just cut off at 11pm last night About 30 mins after midnight, zero1 activated. This morning the 5g service activated.

 

[wadever1990]

Successfully ported over from StarHub. There is no notification. The StarHub line just cut off at 11pm last night About 30 mins after midnight, zero1 activated. This morning the 5g service activated.

Hello, after signup, how many days did u waited before they sent u the collection sms? Thanks

 

[storm913]

I have just signed up for the promo 4g plan. Waiting for collection details. Saw this in the email, really must print out? So ol'school ah?

Please wait for our email/SMS regarding the collection schedule. You will receive the notification within 1 - 3 working days. After receipt of the notice, please print out THIS EMAIL and bring it with you in person to the Collection Centre that you have selected, within 4 weeks upon receipt of the collection email/SMS.

 

[sadboy]

I have just signed up for the promo 4g plan. Waiting for collection details. Saw this in the email, really must print out? So ol'school ah?

Following the standard operating procedure (SOP), your application will undergo manual review. Once approved, you will receive another email notifying you that your item is ready for pickup. Immediate processing is not possible.

 

[babywoolf]

Hello, after signup, how many days did u waited before they sent u the collection sms? Thanks

I sign up on tue. Got the collection email on wed evening. Collect the SIM card on thur and porting was done on the day I collect.

 

[babywoolf]

I have just signed up for the promo 4g plan. Waiting for collection details. Saw this in the email, really must print out? So ol'school ah?

No need to print. Digital copy will do.

 

[mikezuper]

I sign up on tue. Got the collection email on wed evening. Collect the SIM card on thur and porting was done on the day I collect.

I am porting from starhub and m1, same day how many hours since you collect from singpost?

 

[babywoolf]

I am porting from starhub and m1, same day how many hours since you collect from singpost?

after midnight.

 

[storm913]

No need to print. Digital copy will do.

Thank you kind sir 🫡

 

[OnePunch!!]

if gi to there store can get sim in the spot right?

 

[mikezuper]

after midnight.

Thanks

 

[LameEntertainer]

I ported over to zero1, my old sim got cut off last night, but till now the new one is still not available to use. Any idea how I can check?

 

[Cloudi]

Ported successfully from vivifi to Zero1 however it seem that the free 5G is not applicable am I right?
Using Honor 90 5G phone btw

 

[Cloudi]

I ported over to zero1, my old sim got cut off last night, but till now the new one is still not available to use. Any idea how I can check?

Try to restart your phone

 

[LameEntertainer]

Try to restart your phone

Tried but it's not working. I followed the website guide as well, setting apn to e-ideas and it's not working too.

There's signal for the sim card, but data, voice are all not working. Checked my account thru the app and it still shows that i don't have a line with them yet..

 

[Cloudi]

Ported successfully from vivifi to Zero1 however it seem that the free 5G is not applicable am I right?
Using Honor 90 5G phone btw

lol Strangely today managed to have the 5G enabled. Woohooo

 

[LameEntertainer]

Does anyone have idea how long it takes for them to respond to a ticket?

Ported in since 23 Dec and till now my service with them is still not up.

23 Dec - collected SIM and old service went down
24 Dec - raised ticket thru their platform
26 Dec - new service still not up...

Never had such issue before when i ported to other telcos previously and this is the first...any idea beside raising a ticket, how can i get them to expedite?