Zero1 Mobile discussion thread

Synnexo

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Just received an email from zero1 upgrading me from Starter Prime to Streamo Bold. Anyone knows whether the price remains at $7.06 per month?
That’s a different plan altogether. Any fine prints or action needed from u for the upgrade to take effect?
 

Kiwi8

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Just received an email from zero1 upgrading me from Starter Prime to Streamo Bold. Anyone knows whether the price remains at $7.06 per month?
If your plan is being upgraded to Streamo Bold then your price will be $10.10.

My email states that my plan is being upgraded to Starter Prime which is still $7.06.
 

Synnexo

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Seems like it's a free upgrade for existing customers.
That's good if at no extra cost. How long have u been with Zero1? I started with them since Jan'25.

If your plan is being upgraded to Streamo Bold then your price will be $10.10.

My email states that my plan is being upgraded to Starter Prime which is still $7.06.
Huh? Then what's your existing plan before the upgrading to Starter Prime?
 

Kiwi8

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That's good if at no extra cost. How long have u been with Zero1? I started with them since Jan'25.


Huh? Then what's your existing plan before the upgrading to Starter Prime?
Of course is the similarly priced Starter 4G Plus @ $7.06 lor.
 

astopip

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That's good if at no extra cost. How long have u been with Zero1? I started with them since Jan'25.


Huh? Then what's your existing plan before the upgrading to Starter Prime?
I downgraded from the $10 to $7 plan. Maybe they have not updated their system
 

mosmos

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  • Roaming services in the following areas in Thailand are currently suspended by the Thai government:
    • Southern provinces: Pattani, Narathiwat, and Yala
    • Songkhla province (specific districts): Chana, Na Thawi, Thepha, and Saba Yoi
 

uncle_josh

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My account is showing 100GB local. But I do have 600GB roaming for Malaysia & 2GB for MIITTP.

Seems like it’s based on your sign up promotion.
The upgrade will be applied to all eligible plans by 10 June 2025

Till then check whether the 600GB Malaysia roaming get replaced by the 100GB anot.
 

kitkat2

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  • Roaming services in the following areas in Thailand are currently suspended by the Thai government:
    • Southern provinces: Pattani, Narathiwat, and Yala
    • Songkhla province (specific districts): Chana, Na Thawi, Thepha, and Saba Yoi
foreign mobile suspension has been in force since a few decades ago.
 

lordfa9

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Anyone having the issue where the zero1 app and site wont display your local data/sms/call usage?
 

Uacesg

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I activated my zero1 line on 06 May but the data usage reset today (1st June) ... Their data usage is not reset based on billing cycle?
 

Kiwi8

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I activated my zero1 line on 06 May but the data usage reset today (1st June) ... Their data usage is not reset based on billing cycle?
They got 4 day as billing cycle.

Think from day 1 to day 7 is considered day 1 for billing cycle. Day 8 to 15 considered day 8. The chart is at the zero1 website.
 

Uacesg

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Thanks Kiwi8. I got email reply from zero1: bill cycle falls on the 1st of each month, and data usage is reset accordingly on this date—regardless of your signup date or usage :(

The saving grace is I signed up for zero1 at the 1st week of May. If it's last week of May, I would be really angst at their charging model.

Now the next problem.. Since their bill cycle is on the 1st of each month, I should receive bill statement for June now. But there's no statement or bill charged to my cc. Any1 can enlighten me how zero1 bill works?
 

Arandalo

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Thanks Kiwi8. I got email reply from zero1: bill cycle falls on the 1st of each month, and data usage is reset accordingly on this date—regardless of your signup date or usage :(

The saving grace is I signed up for zero1 at the 1st week of May. If it's last week of May, I would be really angst at their charging model.

Now the next problem.. Since their bill cycle is on the 1st of each month, I should receive bill statement for June now. But there's no statement or bill charged to my cc. Any1 can enlighten me how zero1 bill works?
Previously when I was on Zero1 about 2 years ago (with bill cycle on 1st of the month), they will email the bill around the first week of the month and then the payment will be deducted a few days later.
 

davi502

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I'm currently on Zero1. My last billing email from them was sent on 06 May, showing details for the April billing period and also subscription/charges for the month ahead i.e. for May.

My CC was then charged the amount on 08 May.

Your situation should be pretty similar, so do keep a lookout for the email later this week.
 
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A7997A

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They got 4 day as billing cycle.

Think from day 1 to day 7 is considered day 1 for billing cycle. Day 8 to 15 considered day 8. The chart is at the zero1 website.
Do you have the location of the chart ? I have look for this info multiple times without luck.
 

Kiwi8

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Do you have the location of the chart ? I have look for this info multiple times without luck.
Hmmmmmmmm strange it seems that they removed the chart.

Anyway it is not difficult to roughly have an idea of the billing cycle lor.

As I mentioned there are 4 dates in the month so roughly activation dates of day 1 to day 7 will count as billing cycle day 1, activation from day 8 to day 15 will count as day 8 and so on.
 

Uacesg

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Hi guys, I’m under the starter $7 plan.

Doing data roaming in JB. Noticed the usage wise, it is using the 100gb Roam MY data first. I tot it will use the monthly RoamA (Asia) first.

Also, data roaming in MY, no additional charge ya?
 
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