Zero1 Mobile discussion thread

[Charlie_Zhan]

Mine was delayed too

I activated via the app at 330pm yesterday expecting to wake up today seeing 5G on my phone with zero 1 by the side. End up still M1. I went to check app , status still shows pending

have you received the port in confirmation email from zero1? it took zero1 3 business days to send me the email.. 1 working day after receiving the email my line still not ported over to zero1

 

[cherynsq]

have you received the port in confirmation email from zero1? it took zero1 3 business days to send me the email.. 1 working day after receiving the email my line still not ported over to zero1

none at all......

 

[Cedric7]

Finally!

We apologize for the inconvenience caused.

We have granted permission to waive off the $5.45 SIM cost. Please visit Zero1 Customer Service Centre for self-collect new SIM card (FOC).

Zero1 Customer Service Centre
25 Harper Rd
#01-06 Harper Point
Singapore 369683
Nearest MRT: Tai Seng (CC11) Exit B

Operating Hours:
Mondays to Fridays: 9:30 am to 5:30 pm
Saturdays: 10:00 am to 5:30 pm
Sundays: 09:00 am to 5:30 pm
Close on Public Holidays

Mine ported on the next following day. Activate on 24 Nov before 5pm and ported over next day on 25 Nov

 

[cherynsq]

Very strange now

 

[A7997A]

none at all......

I did 2 port in past 2 months and no email in either case.

 

[cherynsq]

I have emailed z1. They says my number is confirmed in porting queue , pending port in / release by donor telco

 

[cherynsq]

In other words , it’s referring to m1 Maxx not releasing my number . But why ?

 

[wc1985]

purchased zero1 on saturday 22 November with port in request.. as of now, still not ported over

same here, i purchased on sat 22 nov as well and received the sim card yesterday night then proceed to port over until now still waiting for the port over to happen

 

[gapboy]

In other words , it’s referring to m1 Maxx not releasing my number . But why ?

did you owe maxx any payments?

 

[gapboy]

https://support.zero1.sg/kb/a101/can-i-port-over-my-existing-post-paid-number-to-zero1.aspx

Please check the following requirements and conditions to ensure a successful and smooth transfer of your mobile number:

• Your number is a post-paid number with your existing mobile operator. Pre-paid numbers cannot be ported to Zero1.
• Your number is not inactive/suspended with your existing mobile operator.
• There is no outstanding balance with your existing mobile operator.
• Your number is no longer under contract with your existing mobile operator.
• You cannot port-in Zero1 number to Zero1.
• You cannot port-in from your existing mobile operator to replace your existing Zero1 number.
• You cannot port-in number under corporate plan. Corporate line refers to mobile line registered under company's name.

 

[cherynsq]

did you owe maxx any payments?

Nope . Usually they deduct ahead isn’t it ? My card was already deducted for up till
3 December 2025

 

[gapboy]

Nope . Usually they deduct ahead isn’t it ? My card was already deducted for up till
3 December 2025

Yes Maxx plan works like a prepaid type, every 30 days expires, which doesn't make sense, which might be related to why Maxx app doesn't allow port-in now via the APP.

Unless they really don't consider Post-Paid suddenly... Glad i ported out early

 

[Charlie_Zhan]

mine ported in last night.. but now the zero1 line cant make outgoing calls or receive incoming calls..

 

[JAYSCS]

Nope . Usually they deduct ahead isn’t it ? My card was already deducted for up till
3 December 2025

Moreover, I think there is no such thing as outstanding payment for Maxx, once payment is not deducted, it should fall back to the free Base Plan.

 

[cherynsq]

I emailed them and they said porting quota is full . Don’t know got such things one

 

[gapboy]

I emailed them and they said porting quota is full . Don’t know got such things one

have lolz .... saw it mentioned a few times in the mobile forum thread

 

[cherynsq]

have lolz .... saw it mentioned a few times in the mobile forum thread

Is like A380 want to land but airport full

 

[cherynsq]

In this case , don’t even have a date when will it be ported over

 

[gapboy]

In this case , don’t even have a date when will it be ported over

yeap usually 1-2 days by right will have ported over eventually ...

 

[cherynsq]

I

yeap usually 1-2 days by right will have ported over eventually ...

at least official response by them said I’m in the queue , better than lost in translation , everything unknown