Zuji vs Expedia

[oceanicmanta]

Today, I had 2 very contrasting experience dealing with Zuji & Expedia for my hotel booking.

I first made my hotel booking on Zuji.
After completing the booking & payment, Zuji system says my booking is not fully confirmed (WTH ?)
I chatted online with Zuji rep who said not to worry, the process takes 48hrs to confirm ?! but I said I am on a plane in 48hrs.
Rep then gave me a number to call saying someone there can help.
I called. CSO repeated: process takes 48hrs, nothing she can do, she will EMAIL (not phone call) their "Hotel Dept" to expedite but she does not know by when.
She said to check my email this evening & if still not confirmed, call them again.
I asked what can she do differently in the evening that she cant do now to help me confirm my booking. She does not know. OK i agree to wait.
Then, I login to my Zuji online account & shocked to see that the total cost was DOUBLE the amount that I had booked !
I called back CSO, saying I want the booking canceled as the amount is wrong & booking not confirmed yet. CSO said sorry she cannot cancel, only "Hotel Dept" can cancel & she does not know how long it would take or would it be before credit card is charged. She can send "Hotel Dept" an email & mark it Urgent.
I refused to accept that & asked to speak to duty manager. After putting on hold for 10mins, CSO finally said she can cancel the booking for me !!

I then made the same booking on Expedia & went out for appointment. Several hours later, I realised the booking dates were incorrect ! I had made a mistake in my haste
I called Expedia CSO hotline.
CSO explained to me the cancel & rebook policy for that hotel. Bcos it's a last minute trip, Hotel's standard cancellation fees applies. However, he said since I made a genuine mistake, he would call the hotel on my behalf & request to waive the fees while I wait on line.
The Hotel agreed. CSO immediately revised my booking dates & I received an email confirmation shortly after !

When things go wrong, one could not do anything that would help while another made it seem like a breeze.

Which one would I book with in future ?

Just sharing.

 

[seniorcare]

expedia ftw.
i love your experience because i had a very positive experience with expedia too...

thanks for sharing. will confirm my decision to stick to expedia.

 

[seniorcare]

and definitely no more zuji lor....

 

[goh6570]

Zuji also imposed booking fee for air tickets. I've not used them at all

 

[dede1217]

zuji hotel prices most of the hotels are expensive than expedia
hence wont book hotels from there

 

[purplewave]

tried zuji once for airline bookings only. no issue
never tried expedia
i usually use booking.com and agoda for hotel bookings, more creditable

 

[dede1217]

booking.com, agoda, expedia

would say agoda price is cheap wo vouchers
expedia price would be cheaper than agoda, if voucher has been used
booking.com mostly not very cheap ...

Booking hotel is so adventurous
u wont never know which site gives you the price, till u check all ...
if u have the time, doing bpg successfully, can even lower the price by alot ...

 

[saintgtril]

booking.com, agoda, expedia

would say agoda price is cheap wo vouchers
expedia price would be cheaper than agoda, if voucher has been used
booking.com mostly not very cheap ...

Booking hotel is so adventurous
u wont never know which site gives you the price, till u check all ...
if u have the time, doing bpg successfully, can even lower the price by alot ...

Hi there, what is bpg? Thanks!

 

[dede1217]

Hi there, what is bpg? Thanks!

best price guarantee ...

 

[saintgtril]

Thanks dede1217, are you saying

1. expedia is the cheapest compared to agoda and booking.com?, and
2. the cheapest provider (expedia) can request for a lower price than the advertised best price guarantee?

best price guarantee ...

booking.com, agoda, expedia

would say agoda price is cheap wo vouchers
expedia price would be cheaper than agoda, if voucher has been used
booking.com mostly not very cheap ...

Booking hotel is so adventurous
u wont never know which site gives you the price, till u check all ...
if u have the time, doing bpg successfully, can even lower the price by alot ...

 

[oceanicmanta]

Thanks dede1217, are you saying

1. expedia is the cheapest compared to agoda and booking.com?, and
2. the cheapest provider (expedia) can request for a lower price than the advertised best price guarantee?

Only Expedia offers BPG
If hotel website provides a lower price, Expedia will pay 2x price difference. I got it once for Hokkaido hotel.

 

[dede1217]

Thanks dede1217, are you saying

1. expedia is the cheapest compared to agoda and booking.com?, and
2. the cheapest provider (expedia) can request for a lower price than the advertised best price guarantee?

if you managed to find a website that is cheaper than expedia,
you can file bpg from expedia
if they approve, they would refund you 2x the diff, capped at 125sgd
not very easy, not hard either ...

 

[dede1217]

Only Expedia offers BPG
If hotel website provides a lower price, Expedia will pay 2x price difference. I got it once for Hokkaido hotel.

other websites also offers BPG, such as booking.com and agoda
however, they only refund u the diff ...

for expedia, they would refund u 2x price diff , capped at 125sgd, more refunds

 

[lugia88]

I been trying all forms of websites, zuji, expedia , hotels, agoda .. in fact I have used it all a few times haha.

Ok this is my take on some websites...

Zuji - ok for airflight - Wait for their Mastercard / Amex Discount [5-12% at times].. its pretty worth it. They will prebook for you flight only but the seatings for some airline you have to call airline yourself. [I know this part sucks but for a deal i got to USA at 830 Multicity I have to pay for this type of service lol]

Expedia - shld be the best i think, best price also for going one city if you book flight n hotel together [YOU WILL SAVE ALOT].

Agoda - some hotels you book through, they dont pay hotel taxes / resort fees for you like in Las Vegas the hotels are damn smelly there is alot of hidden cost inside that you have to becareful of.

So my take is, if you want to save $$ ... must use all ...
If want fail proof, expedia is of course the best so far no hassle.

 

[dede1217]

My take is ... if you do not have time to search more,
The two most competitive sites would have to be expedia and agoda ...

Booking.com rates and zuji are not very attractive ...
perhaps maybe if they have their secret deals in booking.com...
however not much choices also ...

 

[kokfann]

Why dont you try skyscanner?
I am open to all except Expedia, gave me very bad experience, and till today, that is after 2 months, i am still waiting for them to call back.
I requested the CSO to escalate my issue to the high ups, so if they really do call back, i will surely **** them upside down left to right.

Anything but expedia

 

[lesley82]

have been using expedia for almost all my hotel booking, coupled with shopback, you would save another few percent, plus the online rebate of DBS livefresh you get another 5% off if you fulfilled the conditions.

 

[dede1217]

Why dont you try skyscanner?
I am open to all except Expedia, gave me very bad experience, and till today, that is after 2 months, i am still waiting for them to call back.
I requested the CSO to escalate my issue to the high ups, so if they really do call back, i will surely **** them upside down left to right.

Anything but expedia

skyscanner normally i used it for flight bookings.
price is just as a guage
once u have clicked to go to the respective websites, price would have been slightly more than what you see at sky scanner .

skyscanner, normally would book flights from reputable source, such as direct airline, or expedia, etc ...

 

[dede1217]

have been using expedia for almost all my hotel booking, coupled with shopback, you would save another few percent, plus the online rebate of DBS livefresh you get another 5% off if you fulfilled the conditions.

My hotel booking in nov ...
Managed to book from expedia at 100+sgd...
however agoda is selling at 50+sgd ...
hence after doing bpg , managed to book the 3* hotel at less than 3 sgd
on top of that, my expedia cashback is based on my 100+sgd...

 

[noslek]

My hotel booking in nov ...
Managed to book from expedia at 100+sgd...
however agoda is selling at 50+sgd ...
hence after doing bpg , managed to book the 3* hotel at less than 3 sgd
on top of that, my expedia cashback is based on my 100+sgd...

This is very encouraging to hear. I tried BPG (can't remember on agoda or Expedia) and failed as they say the TnC doesn't match, which I can't understand why. After that I never bother about BPG anymore.

Oh and I think Agoda reward is better than Expedia. The points doesn't translate to much earnings on Expedia if it's not an Expedia+ hotel

OT: Tried Jetstar BPG equivalent twice and it worked just fine Very pleased with my purchase.