ViewQwest Fiber Broadband Official Thread - Part 5

[jackycar]

Lol thought bro is non VQ supporter de


So far, VQ has been stable, Bedok south area

Yea I dam. Anti vq for quite a few years. Then got back to SG from overseas, since my router supports dual wan, I got vq and run m1 as backup..
So far never had to use my m1, so might terminate when contract is up

 

[cscs3]

VQ has their out trunk link to oversea? or using one of the local telco?

 

[jackycar]

VQ has their out trunk link to oversea? or using one of the local telco?

Why u say that?

 

[cscs3]

Why u say that?

If VQ use one of the 3 major telco as backend, then their availability is also dependant on these telco.

 

[giraffey]

If VQ use one of the 3 major telco as backend, then their availability is also dependant on these telco.

Except for whizzcomms, all the other consumer isps are opco themselves. Each operates their own backend infra/olt/routing/network/etc and their peering arrangements is unique to each isp. Peering arrangements n policies does impact latency which us also the large 2 tend to be weaker in it.

 

[cscs3]

Except for whizzcomms, all the other consumer isps are opco themselves. Each operates their own backend infra/olt/routing/network/etc and their peering arrangements is unique to each isp. Peering arrangements n policies does impact latency which us also the large 2 tend to be weaker in it.

Not talking about latency but availability when one telco is down or telco trunk link to oversea is down.

Example for voice line. if you want to have a backup line, probably you do not want to take M1 and Circles as they are actually using same M1 infrastructure.

 

[giraffey]

Not talking about latency but availability when one telco is down or telco trunk link to oversea is down.

Example for voice line. if you want to have a backup line, probably you do not want to take M1 and Circles as they are actually using same M1 infrastructure.

In a simplified form, all consumer ISPs (other than whizzcomms (on singtel)) maintains their own infrastructure (i.e. OpCo). Yes, apart from M1, Singtel and Starhub.. MR, VQ and Super Internet also has their own infrastructure.

Note: The ISP only manages the portion from the local exchange (where OLT) is at and hands it over to the exchange/peering partners. Overseas trunking a a different topic

 

[locksleychang]

Woke up this morning and VQ is down. WAN status light is not lit on the ONT. In BP. Anyone else having problems?

 

[locksleychang]

Woke up this morning and VQ is down. WAN status light is not lit on the ONT. In BP. Anyone else having problems?

Update: VQ technician came down and swapped out my old white Zhone for a small black modem. Everything is working now.

From call to the technician standing outside my door took 2.5 hours. Took the technician about ten mins to test, swap devices and finish up. Can't get better than this.

 

[uncle_josh]

Looks like VQ service quite prompt.

How long you waited for the CSO to pick up your call ?

 

[locksleychang]

Looks like VQ service quite prompt.

How long you waited for the CSO to pick up your call ?

Slightly less than ten mins.

 

[uncle_josh]

Much better than SH.

Slightly less than ten mins.

 

[locksleychang]

To be honest, after reading all the horror stories here, I was really impressed with their response today.

 

[xiaofan]

Viewquest offer

 

[ZhuTou!]

I just applied for VQ 500mpbs plan, still waiting for activation day
Is there anything i need to configure myself?
I see some ppl say need configure google/cloudfare dns etc?

Sent from Redmi 10X Pro using GAGT

 

[giraffey]

I just applied for VQ 500mpbs plan, still waiting for activation day
Is there anything i need to configure myself?
I see some ppl say need configure google/cloudfare dns etc?

Sent from Redmi 10X Pro using GAGT

Yes, It is always recommended to use a 3rd party dns at either the router level or at the device/computer. Same applies even if you use other ISPs, not just viewqwest. They refresh much faster, some provide better security, slightly faster. and are more reliable.

 

[ZhuTou!]

Yes, It is always recommended to use a 3rd party dns at either the router level or at the device/computer. Same applies even if you use other ISPs, not just viewqwest. They refresh much faster, some provide better security, slightly faster. and are more reliable.

So which one to use?
Google?

Sent from Redmi 10X Pro using GAGT

 

[cscs3]

I just applied for VQ 500mpbs plan, still waiting for activation day
Is there anything i need to configure myself?
I see some ppl say need configure google/cloudfare dns etc?

Sent from Redmi 10X Pro using GAGT

Is there a NetLink Trust activation fee for new installation?

 

[Laofuzi67]

Any idea how come my landline only got incoming and no
Can’t make outgoing calls?

 

[locksleychang]

Any idea how come my landline only got incoming and no
Can’t make outgoing calls?

I was on their landline service many years back. A lot of such random issues. I gave up. Just as well, now I think it's no longer free...and mobile phone plans have changed. My plan has 1000 outgoing mins.