middleclass
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Only go for Titan XL. This model using better (stronger) materials and stronger construction methods.

is like you can’t afford a Ferrari so buy a lancer Evo to act saki

I ordered replacement on 8 June. They let me make appt on 5 Jul, I chose 11 Jul and on that day say the replacement parts not suitable(cause they only checked on that day...), delay to 17 Jul then I got it.
It's entire backrest and seat. one guy took abt 15 mins to replace.
If you really care about back and lumbar health you would not even consider secretlab. End up just want to spread your referralJust got the Evo Titan 2022 series (R).
Personally, definitely much better compared to a brandless gaming chair online (80-120$) range online, based on my experience over last 4-5yrs and changing 2 chairs. Getting old already, must take care of lower back and overall lumbar health. I guess we need to spend a bit for our health.. If you’re considering one, feel free to dm me for a referral. Until then, take care of your back!

I went for the replacement program last year July 2020.
Fast forward today, the chair in great shape and I can see the PU leather is much better on its first initial launch.
Hope it will last...
IF your existing chair is PU, can only replace back with the same series.Exactly, what model and type of quality chair will I be replaced with if I opt for a replacement ? Can I choose the softweave version instead ?
IF your existing chair is PU, can only replace back with the same series.
Cannot switch to softweave.
I've paid $128 delivery with fixing. And it comes with 2 years extended warranty as well.
You will pay $99. Upon ordering and make payment, opt for self collection at their store.Do you know if I do a replacement, can I don't bring down the original chair ? I lost the box and too heavy to bring the chair down to replace if I opt without transport.
$29 for transport is a rip off ..
Wow just post this on linkedin and tag the ceo and coo of secret lab la. They will 100% send you a new chair for freeI went to the link of peel protection and read it.
I have some questions that I want to find out. What are the differences between a replacement and a trade-in ?
If possible can you answer some questions below.
1) If I wish to do a replacement, does it mean I just have to pay S$99 ?
2) If I wish to do a trade-in, does it mean I can get a $120 off-set for a new chair to pay at a lower cost for the available trade-in chairs ? What exactly it means ?
3) Both replacement and trade-in requires me to bring down the original chair to the warehouse if I opt for no two way transport ?
4) Exactly, what model and type of quality chair will I be replaced with if I opt for a replacement ? Can I choose the softweave version instead ?
Picture for everyone to laugh ...
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