My Citibank's Credit Card Fraud Experience

[MiG123]

Knn our national ceca bank don’t even have sms transaction notifications

that’s like first line of defense to fighting fraud, who daheck have time to go check statements multiple times a day?

 

[iCubes]

my experience with citi has also been very good. I've gotten a few fraud transactions before but they always handled it well with little input from me.

 

[berger]

wow nice work citibank!

 

[Otokiru]

sooner or later, u press 1 or 2, china robot scam will call u...

 

[cearmouse]

Now after ocbc is citibank turn

 

[Mecisteus]

It's possible your device is compromised or leaked from past merchants.

 

[nit3ex]

still, never like **. Svc sux.

 

[keenklee]

It's possible your device is compromised or leaked from past merchants.

IMHO.
Probably. Will need to re-evaluate. I think is likely past or even present merchants.

 

[laopokcar_g]

I have friends who were working in OCBC and moved on from there.

Not many have good things to say about it. Dodgy parachuting of personnel from other countries too, if you know what mean.

Ocbc or citibank?

 

[keenklee]

Knn our national ceca bank don’t even have sms transaction notifications

that’s like first line of defense to fighting fraud, who daheck have time to go check statements multiple times a day?

IMHO.
Hmm... if DBS, I thought they have alerts ?

https://www.dbs.com.sg/personal/deposits/bank-with-ease/ibanking-transaction-alerts.page
P.S. I don't have any DBS's CC.

 

[Overture1928]

Ocbc or citibank?

The former

 

[kenpachi82]

wow this is good stuff.

 

[g_t2006]

Reconfirm that it makes sense to use 2 mobile phones ?

It makes more sense to not hold any credit card. If the person doesn't bother checking his/her phone, use one phone only also don't make sense.

 

[mirukuboi]

thanks for sharing the experience.

 

[Raistlin Majere]

IMHO.
What are you disagreeing to ?

You stupid

 

[keenklee]

You stupid

Thanks.

 

[blacklotus]

my experience with citi has also been very good. I've gotten a few fraud transactions before but they always handled it well with little input from me.

same here. they even quickly block my credit card and reissue me with a new one when they detected an overseas fraud making multiple txns on my card.

i also get annual subscription waivers every year since i signed up in 1997.

i worry once UOB takes over citibank sg retail banking, all these great services will disappear.

 

[lala24]

IMHO.
Just to share my credit card fraud experience this morning to my Citibank Credit Card.

1. Fraudulent transaction from a legit gaming website.
2. Citibank SMS - Reply 1-Authorised or 2-Unauthorised
3. 30mins later - Re-SMS again
4. Reply 2
5, Citibank SMS - confirmation and a Fraud Analyst will contact
6. 10mins - Transaction reversed
7. Citibank's Zac ( I hope i get his name correct ) contacted me vis phone. Card cancelled and will post new card. Advise to follow up with merchants with recurring payment.

I sincerely hope all the banks are like that. Thank you Citibank !

P.S.
Please check your SMSes regularly.
I would say many may miss because of the many notifications.
Reconfirm that it makes sense to use 2 mobile phones ?

I had v gd fraud monitoring experience with citibank too

when i travel overseas and charge card to merchants on their watchlist i get calls immediately from them to verify if i just authorised my card

 

[RedEyesFan]

Epic?
10char

 

[iCubes]

same here. they even quickly block my credit card and reissue me with a new one when they detected an overseas fraud making multiple txns on my card.

i also get annual subscription waivers every year since i signed up in 1997.

i worry once UOB takes over citibank sg retail banking, all these great services will disappear.

It looks like UOB is only taking over 4 retail markets in south east asia - Indonesia, Malaysia, Thailand and Vietnam. Singapore operations remains to be under Citi. So we're still good!

Citi to sell Southeast Asia retail business in $3.7 bln deal to Singapore's UOB | Reuters