Zero1 Mobile discussion thread

[chaiscool]

What’s the extra data charge for jumbo plan? Exceed 60GB no data, how much need top up or it would automatically charged you?

 

[Arandalo]

What’s the extra data charge for jumbo plan? Exceed 60GB no data, how much need top up or it would automatically charged you?

If you opt for recurring payment, your plan will be auto renewed every 30 days. Or once 60GB has been used up.

The above is taken from their response to one of the comments on their Facebook page. So I guess it may be double edged for the automatic renewal via debit/credit card if you regularly exceed the data limit, but don’t want the next charge to occur before 30 days is up. 60 GB is honestly a lot of data to exceed though.

 

[chaiscool]

If you opt for recurring payment, your plan will be auto renewed every 30 days. Or once 60GB has been used up.

The above is taken from their response to one of the comments on their Facebook page. So I guess it may be double edged for the automatic renewal via debit/credit card if you regularly exceed the data limit, but don’t want the next charge to occur before 30 days is up. 60 GB is honestly a lot of data to exceed though.

Auto renew when 60Gb used up is quite bad imo. Cannot use up all the data like that, have to end at 59GB on the last day to avoid getting charged earlier.

 

[Beepbeep8]

Lets put it very bluntly, Jumbo plans are tailored for foreign workers. Firstly, they do have any credit card to pay monthly bills like locals so they can pay at neighborhood shops. Secondly, the moment they are return to their own country, the line they hold will be terminate automatically once they do not pay for the coming month with no string attached.
Since Zero1 now has the facility to allow credit card deduction, that ease the inconvenience if locals also wanna sign up Jumbo plans.

 

[crystalnox]

Lets put it very bluntly, Jumbo plans are tailored for foreign workers. Firstly, they do have any credit card to pay monthly bills like locals so they can pay at neighborhood shops. Secondly, the moment they are return to their own country, the line they hold will be terminate automatically once they do not pay for the coming month with no string attached.
Since Zero1 now has the facility to allow credit card deduction, that ease the inconvenience if locals also wanna sign up Jumbo plans.

I'm quite surprised they allow credit card deduction now, cause that would incur extra fees for them cutting into their probably pretty thin profit margin on the Jumbo plans.

 

[lohsenglte]

I'm quite surprised they allow credit card deduction now, cause that would incur extra fees for them cutting into their probably pretty thin profit margin on the Jumbo plans.

They have to pay the handphone shops too. Assuming it's $1/txn, it would still be quite a big percentage.
So actually CC payment isn't going to cost that much more.

 

[crystalnox]

They have to pay the handphone shops too. Assuming it's $1/txn, it would still be quite a big percentage.
So actually CC payment isn't going to cost that much more.

Handphone shops double as a promotion/advertising benefit to them. CC topups only incur extra costs for them with existing customers.

 

[lohsenglte]

Handphone shops double as a promotion/advertising benefit to them. CC topups only incur extra costs for them with existing customers.

I think most of the advertising is for Heya, not Jumbo now.
Afterall Heya 75Mbps cap would mean lesser chance of network congestion compared to Zero1 Jumbo (which is uncapped).

 

[sango65]

I think most of the advertising is for Heya, not Jumbo now.
Afterall Heya 75Mbps cap would mean lesser chance of network congestion compared to Zero1 Jumbo (which is uncapped).

Hmm, Heya is under Singtel, not Zero1.

Suspect after Singtel introduce Heya, it is competing with Zero1 Jumbo, so they decided to have credit card payment, which Heya still dont have.

 

[lohsenglte]

Hmm, Heya is under Singtel, not Zero1.

Suspect after Singtel introduce Heya, it is competing with Zero1 Jumbo, so they decided to have credit card payment, which Heya still dont have.

Zero1 Jumbo was maintained by SingTel to attack SIMBA Telecom through proxy war.
Probably they realize it's lucrative business and M1 directly attack under Maxx brand, they choose to launch Heya to attack directly.

 

[Arandalo]

I think most of the advertising is for Heya, not Jumbo now.
Afterall Heya 75Mbps cap would mean lesser chance of network congestion compared to Zero1 Jumbo (which is uncapped).

So you mean if Singtel capped the speed it’s better for the customers? Or you mean it’s better for Singtel to manage their network bandwidth?

Cause if it’s the former I don’t quite understand as Singtel SIM only plans don’t have cap and customers are paying more.

 

[lohsenglte]

So you mean if Singtel capped the speed it’s better for the customers? Or you mean it’s better for Singtel to manage their network bandwidth?

Cause if it’s the former I don’t quite understand as Singtel SIM only plans don’t have cap and customers are paying more.

Won't it be both?
If network prioritization and speed cap, means the same number of channels would be shared among more customers.

Those willing to pay more, get higher prioritization and therefore likely to enjoy faster performance.

Those unwilling to spend would have to wait for longer.

SingTel Postpaid (normal) would have the highest priority no matter what, it's the question of whether GOMO, MVNO and Prepaid (including Heya) gets the next highest priority.

 

[Arandalo]

Won't it be both?
If network prioritization and speed cap, means the same number of channels would be shared among more customers.

Those willing to pay more, get higher prioritization and therefore likely to enjoy faster performance.

Those unwilling to spend would have to wait for longer.

SingTel Postpaid (normal) would have the highest priority no matter what, it's the question of whether GOMO, MVNO and Prepaid (including Heya) gets the next highest priority.

I mean the part you mentioned “Heya 75Mbps cap would mean lesser chance of network congestion compared to Zero1 Jumbo (which is uncapped).”.

Meaning to say Heya cap will result in better real world performance (ping and loading times but not max speed) compared to uncap GOMO / Zero1/ Singtel SIM only? This doesn’t make sense unless Heya has cap + higher network prioritisation than the rest.

 

[lohsenglte]

I mean the part you mentioned “Heya 75Mbps cap would mean lesser chance of network congestion compared to Zero1 Jumbo (which is uncapped).”.

Meaning to say Heya cap will result in better real world performance (ping and loading times but not max speed) compared to uncap GOMO / Zero1/ Singtel SIM only? This doesn’t make sense unless Heya has cap + higher network prioritisation than the rest.

What I'm trying to say is, imagine a pipe of 450Mbps.
If it's uncapped, just one person speedtest and gobble up 200-300Mbps.
Yes, it'll be great for that person. However, for other people, they would be slowed down dramatically.

However, if the same user is capped at 75Mbps, other people in the area would get a higher throughput.

Couple with the fact that latency (ping) is correlated with how fast one packet transmit and receive back, the experience for most would be improved.

To put back into perspective, you must remember who's the main target audience for such plans. Many of them stays together in the same place.

The reason why SIMBA Telecom slows to a crawl in those areas is because the spectrum is not enough for so many users.

SingTel is trying to impose the speed cap to reduce the performance of each user for the short term, but given the fact that the network congestion eases, it'll improve average throughput for all the users in the area.
Those that's willing to pay more would be guaranteed a better performance too.

You can think of it as an expressway which have toll and toll-free lanes. Both have the same number of lanes, but when needed, toll lanes can be added at the expense of the toll-free lanes.
For toll lanes, lesser users are using the lanes, so each driver can get by faster. If congestion, some of the toll-free lane users would be forced to move as the toll gates are added.
However, for toll-free lanes, naturally, more users are using, so it's bound to be slower.

Imagine some toll-free users are driving at peak speeds and some accident happened. It caused some lanes to be blocked, reducing the effective lanes available.

Remember, halving the number of lanes won't just cause average travel duration to double, in fact likely to be much longer.

Therefore, imposing speed cap on those toll-free lanes would reduce the chase of collision would would mean a more predictable and stable experience.

Linking back,
The toll lanes refer to the high paying customers, which are full fledge plan users.
The toll-free lanes can be GOMO, Heya, or MVNOs.
When network congestion, higher capacity is given to full fledge customers, and since the network capacity is fixed due to spectrum allocation, other users would be affected.
The accident refers to those uncapped users that are jamming the network. It would not just affect them as brute-forcing their way through gets limited or no result, it would also make other users suffer from their selfish activities.

Yes, this is a very long message, I took a good 20 mins to write this, but I do hope you get what I mean.

 

[Arandalo]

What I'm trying to say is, imagine a pipe of 450Mbps.
If it's uncapped, just one person speedtest and gobble up 200-300Mbps.
Yes, it'll be great for that person. However, for other people, they would be slowed down dramatically.

However, if the same user is capped at 75Mbps, other people in the area would get a higher throughput.

Couple with the fact that latency (ping) is correlated with how fast one packet transmit and receive back, the experience for most would be improved.

To put back into perspective, you must remember who's the main target audience for such plans. Many of them stays together in the same place.

The reason why SIMBA Telecom slows to a crawl in those areas is because the spectrum is not enough for so many users.

SingTel is trying to impose the speed cap to reduce the performance of each user for the short term, but given the fact that the network congestion eases, it'll improve average throughput for all the users in the area.
Those that's willing to pay more would be guaranteed a better performance too.

You can think of it as an expressway which have toll and toll-free lanes. Both have the same number of lanes, but when needed, toll lanes can be added at the expense of the toll-free lanes.
For toll lanes, lesser users are using the lanes, so each driver can get by faster. If congestion, some of the toll-free lane users would be forced to move as the toll gates are added.
However, for toll-free lanes, naturally, more users are using, so it's bound to be slower.

Imagine some toll-free users are driving at peak speeds and some accident happened. It caused some lanes to be blocked, reducing the effective lanes available.

Remember, halving the number of lanes won't just cause average travel duration to double, in fact likely to be much longer.

Therefore, imposing speed cap on those toll-free lanes would reduce the chase of collision would would mean a more predictable and stable experience.

Linking back,
The toll lanes refer to the high paying customers, which are full fledge plan users.
The toll-free lanes can be GOMO, Heya, or MVNOs.
When network congestion, higher capacity is given to full fledge customers, and since the network capacity is fixed due to spectrum allocation, other users would be affected.
The accident refers to those uncapped users that are jamming the network. It would not just affect them as brute-forcing their way through gets limited or no result, it would also make other users suffer from their selfish activities.

Yes, this is a very long message, I took a good 20 mins to write this, but I do hope you get what I mean.

Thanks for taking the time to write this long explanation and also using the analogy of lanes with toll for understanding. It does make sense to what you have mentioned about everyone will in turn get to enjoy good real world performance with speed cap applied for certain users and also applying network prioritisation.

So in your knowledge, do you think GOMO / Singtel MVNOs (with no speed cap) will perform worst or better or the same compared to Heya (with speed cap)? By performance I mean ping and general load times, not max speed since Heya would lose for sure.

Consequently, I’m just wondering why only Heya is subjected to the speed cap, and not the lower paying customers from GOMO and Singtel MVNOs as well?
Heya customers are probably the lowest paying customer and probably have the highest number of users from that pool (eventually since it only launched recently), followed by GOMO and Singtel MVNOs which are lower paying customer but still have a significant number of users. Disclaimer, I’m just assuming the broad segregation of all customers under Singtel network based on price, as I don’t have internal data for accurate figures, but let’s assume it’s true for simplicity.

In fact GOMO was previously subjected to the same speed cap as Heya. Perhaps the overall traffic is still manageable now so Singtel doesn’t really need to impose speed cap other than for Heya? Or perhaps it’s to differentiate the marketing of features (speed cap, VoLTE etc)?

 

[lohsenglte]

Thanks for taking the time to write this long explanation and also using the analogy of lanes with toll for understanding. It does make sense to what you have mentioned about everyone will in turn get to enjoy good real world performance with speed cap applied for certain users and also applying network prioritisation.

So in your knowledge, do you think GOMO / Singtel MVNOs (with no speed cap) will perform worst or better or the same compared to Heya (with speed cap)? By performance I mean ping and general load times, not max speed since Heya would lose for sure.

Consequently, I’m just wondering why only Heya is subjected to the speed cap, and not the lower paying customers from GOMO and Singtel MVNOs as well?
Heya customers are probably the lowest paying customer and probably have the highest number of users from that pool (eventually since it only launched recently), followed by GOMO and Singtel MVNOs which are lower paying customer but still have a significant number of users. Disclaimer, I’m just assuming the broad segregation of all customers under Singtel network based on price, as I don’t have internal data for accurate figures, but let’s assume it’s true for simplicity.

In fact GOMO was previously subjected to the same speed cap as Heya. Perhaps the overall traffic is still manageable now so Singtel doesn’t really need to impose speed cap other than for Heya? Or perhaps it’s to differentiate the marketing of features (speed cap, VoLTE etc)?

Network prioritization is defined as a QCI number in the LTE network.
The lower the QCI, the higher the network priority.

It is a range of numbers for general network traffic, so network prioritization can be implemented easily.

Heya is following SingTel Prepaid priority, that's why the billing system is shared. The data speed cap limit is also the same.
GOMO was following the SingTel Prepaid priority too, but it was separated a few months ago. That's why the data speed cap was lifted.
SingTel MVNOs have always been on a different prioritization, that's why the speed cap wasn't limited.

However, the QCI level checks have to be done on rooted Qualcomm smartphones, which I don't have. Furthermore, I only have SingTel Prepaid and SingTel MVNO as references, so finding a compatible smartphone just to test this yields limited results.
Doing actual performance tests (speed test, loading times etc) would require at least 4 of the exact same smartphone at the same location too, making this basically impossible for most users.

During normal traffic conditions, the general performance should be similar.
However, during network congestion, the differentiation would kick in.

Based on theory, the prioritization seems to be in this order (but untested so do not quote me):
- SingTel Business Postpaid Mobile
- SingTel Consumer Postpaid Mobile
- SingTel GOMO
- SingTel MVNOs
- SingTel Prepaid / Heya

As usual, priority would result in the experience being "you get what you paid for".

In fact, the network priority coupled with the overloaded network as shown on M1's network has led to such a huge controversy, as proportionally, the M1 Postpaid, M1 Prepaid & CL Postpaid customers aren't as troubled with the network (slow network & network outage) as compared to the low-paying M1 Maxx, Changi Mobile, MyRepublic and (possibly) GeeNet customers.

 

[keenklee]

IMHO.
Heya.SG download now capped at 99 Mbps.

 

[gutianleong]

Latest update...data usage at 5.78gb now. Testing speed using speedtest.sg still shows 120mbps.
Don't know why but it seems to me zero1 uses (eat up) data quite fast too...maybe this is one downside to this mvno.

After 6gb, speed indeed throttles...did 2 tests...1@0.8mpbs 1@1.2mbps.

i just ported day 1. Already used 2.42gb. The data depletes far quicker than TPG or Giga from my experience

 

[888888888888]

SingTel Postpaid got v fast meh? dont feel it (for last time 4gb peasant size)

somemore customer data gotten hacked before in past. myrepublic also.

 

[Yihaoong]

IMHO.
Heya.SG download now capped at 99 Mbps.

This week heya going even slower than before. Getting under 50mbps.