Am I being conned by SIMBA (paid and become suspended)

[kyang69]

Admin please let me know if this is not allowed

As above, suddenly today I totally cannot make phone call on my mobile.
Checked MySimba app and found my account -- SUSPENDED! Internet is only at kb/s

But the thing is, I already paid to renew my subscription which will end near end of April 2024.

This will be my first and last time using SIMBA. Nevermind, pay $25 to learn this lesson and sharing this with you all.
Will wait to see how long they take to reply my complaint.

 

[tJ3333]

Is edmw the Simba customer hotline? You don’t seem very smart.

 

[Loratadine10mg]

Admin please let me know if this is not allowed

As above, suddenly today I totally cannot make phone call on my mobile.
Checked MySimba app and found my account -- SUSPENDED! Internet is only at kb/s

But the thing is, I already paid to renew my subscription which will end near end of April 2024.

This will be my first and last time using SIMBA. Nevermind, pay $25 to learn this lesson and sharing this with you all.
Will wait to see how long they take to reply my complaint.

I am sorry Mr Ang Simba is by jhk now staying Australia. We office hours working only

 

[Prof. Utonium]

Is edmw the Simba customer hotline? You don’t seem very smart.

No wonder got scammed.

 

[obsceneK2]

Try travel to Yishun and see can use there anot

 

[randyap]

Admin please let me know if this is not allowed

As above, suddenly today I totally cannot make phone call on my mobile.
Checked MySimba app and found my account -- SUSPENDED! Internet is only at kb/s

But the thing is, I already paid to renew my subscription which will end near end of April 2024.

This will be my first and last time using SIMBA. Nevermind, pay $25 to learn this lesson and sharing this with you all.
Will wait to see how long they take to reply my complaint.

In their most recent month, even thought your account has sufficient funds, they still prompt that you need to take action to renew. Did you receive that mail? Seems like its their system issue, what i did was send them an email to let them know i have sufficient funds in my account tell them to update.

 

[kyang69]

In their most recent month, even thought your account has sufficient funds, they still prompt that you need to take action to renew. Did you receive that mail? Seems like its their system issue, what i did was send them an email to let them know i have sufficient funds in my account tell them to update.

I checked my credit card bill and confirmed I had already topped up 2 months worth of subscription fee in February 2024.

 

[addict951]

ts, just check FAQ see got anything about account suspension and at the same time send email scream at them how come account suspended?

 

[titusilvering]

Got pay money mai kia lah


But if no pay till very last minute liao like the grace period liao... Meaning suspension coincide with payment timing... The line will tio suspend also..

Cuz simba got give grace period.... If super last minute liao then pay mean good luck liao

Last time my friend also tot got pay but the payment no go through then the line tio grace period over till suspended and cut lol then go simba they say need pay i think 50 dollars reconnect fee

 

[kyang69]

I am sorry Mr Ang Simba is by jhk now staying Australia. We office hours working only

Are you a SIMBA staff? Actually I think I will port in to other telco, the longer I wait, the more inconvenience it is causing me. I only they refund me my $25 and I will just move on.

 

[kyang69]

ts, just check FAQ see got anything about account suspension and at the same time send email scream at them how come account suspended?

Checked, nothing helpful in their FAQ, and I already shoot email using their online form.

Their email say drop them an email at support@simba.sg

but when I did drop an email there, they said 'Messages sent here are not monitored', and I have to use their webform.

 

[zzangiefzz]

simba is the son, thats why bei-kan unlike his father

 

[kyang69]

Got pay money mai kia lah


But if no pay till very last minute liao like the grace period liao... Meaning suspension coincide with payment timing... The line will tio suspend also..

Cuz simba got give grace period.... If super last minute liao then pay mean good luck liao

Last time my friend also tot got pay but the payment no go through then the line tio grace period over till suspended and cut lol then go simba they say need pay i think 50 dollars reconnect fee

If you go look up one of my screenshots, their email say 'confirm receipt of payment' and I check my credit card bill, I topped up 2 months subscription ($50) in Feb.

Nevermind, see what is their reply to me tomorrow.

 

[titusilvering]

If you go look up one of my screenshots, their email say 'confirm receipt of payment' and I check my credit card bill, I topped up 2 months subscription ($50) in Feb.

Nevermind, see what is their reply to me tomorrow.

Lol when was it supposed to be renew back in Feb? Did you receive sms about top up and renewal?

Also got check your credit card bill statement cfm pass and paid? Lol no card reversal? Lol i got one friend kana the card not go through then keep usin the sim till suspended also lol

 

[kaisoz]

If you go look up one of my screenshots, their email say 'confirm receipt of payment' and I check my credit card bill, I topped up 2 months subscription ($50) in Feb.

Nevermind, see what is their reply to me tomorrow.

Next time, try their FB, I think their response time is better there (chatbot maybe or something).....

If impatient, can go to one of their main stores via walk-in

Service Centre
Locations	Postal Code	Service Provided
Prepaid Service	Postpaid Service
Promenade MRT Station #B1-02	039194	✔	✔
442 Clementi Ave 3 #01-87A	120442	✔	✔
18 Jalan Membina #01-03 Tiong Bahru Court	164018	✔	✔
111 North Bridge Road #01-17/18 Peninsula Plaza	179098	✔	✔
304 Orchard Road, #03-64 Lucky Plaza	238863	✔	✔
181 Orchard Road, #04-25/25A Orchard Central	238896	✔	✔
10 Paya Lebar Road #B1-27 Plq Mall	409057	✔	✔
1 Kaki Bukit View, #02-10 Techview (Take Exit A At Kaki Bukit Station, And Walk Towards Lobby B)	415941	✔	✔
208 New Upper Changi Rd, #01-679 Bedok Town Centre	460208	✔	✔
809 Hougang Central #01-166	530809	✔	✔
20 Serangoon Ave 2 Booth B Serangoon Bus Interchange	556138	✔	✔
133 Canberra View #02-11 Canberra Plaza	750133	✔	✔

 

[standarture]

I never like to pay in advanced. Post-paid always.

 

[Hyruga]

Simba is the lion king

Singapore is the lion city.

Huat ar!

 

[kyang69]

Lol when was it supposed to be renew back in Feb? Did you receive sms about top up and renewal?

Also got check your credit card bill statement cfm pass and paid? Lol no card reversal? Lol i got one friend kana the card not go through then keep usin the sim till suspended also lol

But they sent email to me saying confirm receipt of payment, 2 days before the cut off date.

 

[kyang69]

Next time, try their FB, I think their response time is better there (chatbot maybe or something).....

If impatient, can go to one of their main stores via walk-in

Prepaid Service	Postpaid Service
Locations	Postal Code	Service Provided
Service Centre
Promenade MRT Station #B1-02	039194	✔	✔
442 Clementi Ave 3 #01-87A	120442	✔	✔
18 Jalan Membina #01-03 Tiong Bahru Court	164018	✔	✔
111 North Bridge Road #01-17/18 Peninsula Plaza	179098	✔	✔
304 Orchard Road, #03-64 Lucky Plaza	238863	✔	✔
181 Orchard Road, #04-25/25A Orchard Central	238896	✔	✔
10 Paya Lebar Road #B1-27 Plq Mall	409057	✔	✔
1 Kaki Bukit View, #02-10 Techview (Take Exit A At Kaki Bukit Station, And Walk Towards Lobby B)	415941	✔	✔
208 New Upper Changi Rd, #01-679 Bedok Town Centre	460208	✔	✔
809 Hougang Central #01-166	530809	✔	✔
20 Serangoon Ave 2 Booth B Serangoon Bus Interchange	556138	✔	✔
133 Canberra View #02-11 Canberra Plaza	750133	✔	✔

Thanks for the info. I think I will port in to other telco. Jurong Point got all the major telcos there.

 

[footi3]

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