Starhub UltraSpeed 3Gbps/5Gbps/10Gbps plans

[xiaofan]

Intend to sign up for the 29.55 plan. For new 4rm BTO. I have read through the forums and noted the limitations on the Nokia ONR but my family are just general users connecting mostly on WiFi I think we can live with it if the connection is stable.

For installation day, I'm assuming the Nokia ONR will be placed in the db box / utilities cabinet near main door as there is a power supply there and also lan panel there with connection to the various rooms

As an additional Nokia Beacon 2 will be supplied, if I want a wired connection (onr<>panel in db box ; room<>beacon 2), will I need to purchase the ethernet cables beforehand or will the installation team supply (or does the onr/beacon packaging include ethernet cable)?

Thanks!

Nokia XS-2426X-A ONR (AX6000) seems to have some wireless stability issues and Nokia Beacon 2 is also a lousy mesh node.

You may need more nodes of Nokia Beacon 2, depending on your floor plan and placement. It also depends on whether your DB box blocks WiFi or not.

You can always go with single Nokia Beacon 2 first to see how it goes. If no good, you can always add one more Nokia Beacon 2. You can also change to better wireless mesh solution in the future since you have LAN ports in the rooms.

Starhub installer should be able to set up the main Nokia XS-2426X-A and the Nokia Beacon 2 as per your desired location --> Nokia XS-2426X-A in DB box and Nokia Beacon 2 in one of the bedrooms.

 

[divineone]

Apparently this is a targeted offer. Are you currently with Starhub or with other ISP?

My friend (current using Starhub 1Gbps plan) went to Starhub Shop in Jurong Point to try to negotiate with them to see if he is qualified to get the plan or not -- he does not mind using the Nokia ONR.

But then the staff told him that the plan was only for targetted users (including those not with Starhub currently).

Thanks xiaofan. I'm not existing starhub user, not targeted either. Managed to signed up online

 

[xiaofan]

Thanks xiaofan. I'm not existing starhub user, not targeted either. Managed to signed up online

Thanks for the info. Looks like new customers are likely to get the offer.

 

[gcvinz]

Hi all,
Just wanted to seek advice if anyone faces such issues:
I have sign up new broadband for my new home early August but till date, the installation is still pending.
Reason is as below:
<Notification> StarHub: Dear customer, NetLink Trust is still the midst of rectifying the insufficient capacity issue for the Fibre Broadband delay order. We will inform you once the issue has been resolved.

How can I seek help to hasten my installation as it is creating alot of inconvenience when we are Wfh.

Thanks for your kind attention.

 

[divineone]

Thanks for the info. Looks like new customers are likely to get the offer.

Just wanted to say thanks for being so helpful and in other threads as well. When doing research came across many of your posts which were super helpful and informative

 

[gundamkitten]

Hi all,
Just wanted to seek advice if anyone faces such issues:
I have sign up new broadband for my new home early August but till date, the installation is still pending.
Reason is as below:
<Notification> StarHub: Dear customer, NetLink Trust is still the midst of rectifying the insufficient capacity issue for the Fibre Broadband delay order. We will inform you once the issue has been resolved.

How can I seek help to hasten my installation as it is creating alot of inconvenience when we are Wfh.

Thanks for your kind attention.

If it's a Netlink Trust (NLT) problem that it's also beyond Starhub customer service or tech support to help us with, cos NLT problem means further "back" the backend.

 

[stairwaytoheaven]

Hi all,

Looking to sign up for the starhub 5gbps plan at 29.55 per month (ONR by default and cannot switch to ONT).

I looking to buy a eero max 7 router due to matter support for smart home.

Can i ask the starhub installation guy to help me install the eero max 7 and help me do a bridge onr?

Daily usage of isp:
Wired lan to pc for daily gaming
Wired lan to tv daily and ps5 ocassional gaming
4 handphones via wifi
6 ip cameras
Smart home devices (20 smart devicies of which 10 are wifi based)

Thanks in advance.

 

[xiaofan]

Hi all,

Looking to sign up for the starhub 5gbps plan at 29.55 per month (ONR by default and cannot switch to ONT).

I looking to buy a eero max 7 router due to matter support for smart home.

Can i ask the starhub installation guy to help me install the eero max 7 and help me do a bridge onr?

Daily usage of isp:
Wired lan to pc for daily gaming
Wired lan to tv daily and ps5 ocassional gaming
4 handphones via wifi
6 ip cameras
Smart home devices (20 smart devicies of which 10 are wifi based)

Thanks in advance.

Are you with Starhub now? If yes, then the offer is only for targeted customer. Have you got the SMS offer? My friend (currently using Starhub 1Gbps plan, no SMS offer) tried to negotiate with Starhub Jurong Point staff but failed to get the offer.

No installation of 3rd party router.

No bridging of Nokia ONR. In fact, they are supposedly not even give you the one time super-admin password (you need that for bridging by yourself). Some of the users managed to get the password though. Some of the installer followed the Starhub SOP diligently and refused to give.

 

[chiu2000]

Hi all,

Looking to sign up for the starhub 5gbps plan at 29.55 per month (ONR by default and cannot switch to ONT).

I looking to buy a eero max 7 router due to matter support for smart home.

Can i ask the starhub installation guy to help me install the eero max 7 and help me do a bridge onr?

Daily usage of isp:
Wired lan to pc for daily gaming
Wired lan to tv daily and ps5 ocassional gaming
4 handphones via wifi
6 ip cameras
Smart home devices (20 smart devicies of which 10 are wifi based)

Thanks in advance.

I would say think twice about getting eero Max 7

 

[loganrunning]

I would say think twice about getting eero Max 7

"subscription based" == "you will own nothing, and you will be happy"

 

[stairwaytoheaven]

Are you with Starhub now? If yes, then the offer is only for targeted customer. Have you got the SMS offer? My friend (currently using Starhub 1Gbps plan, no SMS offer) tried to negotiate with Starhub Jurong Point staff but failed to get the offer.

No installation of 3rd party router.

No bridging of Nokia ONR. In fact, they are supposedly not even give you the one time super-admin password (you need that for bridging by yourself). Some of the users managed to get the password though. Some of the installer followed the Starhub SOP diligently and refused to give.

Not with starhub bb but a starhub mobile customer.

Can i just replace the eero max 7 router with starhub default onr router? Will that work?

 

[xiaofan]

Not with starhub bb but a starhub mobile customer.

Can i just replace the eero max 7 router with starhub default onr router? Will that work?

My recommendation is to forget about this plan even it is cheap because of the Nokia ONR, seems to be a bad choice for your use case.

Hi all,

Looking to sign up for the starhub 5gbps plan at 29.55 per month (ONR by default and cannot switch to ONT).

I looking to buy a eero max 7 router due to matter support for smart home.

Can i ask the starhub installation guy to help me install the eero max 7 and help me do a bridge onr?

Daily usage of isp:
Wired lan to pc for daily gaming
Wired lan to tv daily and ps5 ocassional gaming
4 handphones via wifi
6 ip cameras
Smart home devices (20 smart devicies of which 10 are wifi based)

Thanks in advance.

 

[keith]

Hi all,
Just wanted to seek advice if anyone faces such issues:
I have sign up new broadband for my new home early August but till date, the installation is still pending.
Reason is as below:
<Notification> StarHub: Dear customer, NetLink Trust is still the midst of rectifying the insufficient capacity issue for the Fibre Broadband delay order. We will inform you once the issue has been resolved.

How can I seek help to hasten my installation as it is creating alot of inconvenience when we are Wfh.

Thanks for your kind attention.

personally I don't think that's really representative.
seems like a contractor to contractor arrangement issue.

was to make a last minute request to add a fibre point and was done pretty fast.
perhaps is cos I m doing reno for my unit. maybe.

 

[gcvinz]

personally I don't think that's really representative.
seems like a contractor to contractor arrangement issue.

was to make a last minute request to add a fibre point and was done pretty fast.
perhaps is cos I m doing reno for my unit. maybe.

Hi..
The fiber point at my new house was installed during renov. It's only when I sign up the plan then I recieve the news from starhub.
Till date, nothing is settled and I'm still waiting.
No clue what is going on at backend also.

 

[yukita]

i tried to contact starhub to recontract my starhub 500mbps to 5gb $29.55 but unable to.
they said its only for targeted user. was advise to terminate the 500mbps plan and then sign $29.55 5gb plan

 

[lalachong]

Update on the $29.55/ month plan. I am new SH customer, to switch from M1 500mbps. Keeping M1 line as spare for now.
Hub trooper installed as per appointment date.
Plan is free activation, but need to top up NLT $57.77 first time.
Mine is a 4rm HDB but the ftp is central, so just using ONR and the free beacon 2 just keep aside.
Wifi is not bad actually, can get 2.1gbps using WiFi 6 2x2 laptop.
Other devices is 700mbps to 1gbps.

At first, I expected to get close to 5gbps, and even called Starhub to complain. They even entertained me to resolve the speed..
Then after reading here, I found out that my devices are not ready above 2.4gbps at best.
I guess Starhub CS over the phone is not well versed on this, they could have explained to me over the line

So, the line is good enough for average user for YouTube and kids to play Roblox.. and that it's super cheap for 5Gbps for future use.

No other freebies, but plan is eligible to top up premier plus for $25.46/ month if needed.

Also, tnc not clear if price continues to be same after 24 months, states price is up to starhub after contract ends... So maybe will be retail price then.

 

[xiaofan]

Update on the $29.55/ month plan. I am new SH customer, to switch from M1 500mbps. Keeping M1 line as spare for now.
Hub trooper installed as per appointment date.
Plan is free activation, but need to top up NLT $57.77 first time.
Mine is a 4rm HDB but the ftp is central, so just using ONR and the free beacon 2 just keep aside.
Wifi is not bad actually, can get 2.1gbps using WiFi 6 2x2 laptop.
Other devices is 700mbps to 1gbps.

At first, I expected to get close to 5gbps, and even called Starhub to complain. They even entertained me to resolve the speed..
Then after reading here, I found out that my devices are not ready above 2.4gbps at best.
I guess Starhub CS over the phone is not well versed on this, they could have explained to me over the line

So, the line is good enough for average user for YouTube and kids to play Roblox.. and that it's super cheap for 5Gbps for future use.

No other freebies, but plan is eligible to top up premier plus for $25.46/ month if needed.

Also, tnc not clear if price continues to be same after 24 months, states price is up to starhub after contract ends... So maybe will be retail price then.

Nice one. Thanks for the updates.

No need to worry much about 2 years later, there will be general price reductions for the 5Gbps/10Gbps plans then.

And who knows that SIMBA 10Gbps may become a good option at S$29.99 per month then. In fact the initial reports seem to say SIMBA 10Gbps is not bad, even though the support of SIMBA is still bad.

 

[Mach3.2]

In fact the initial reports seem to say SIMBA 10Gbps is not bad, even though the support of SIMBA is still bad.

Can sign up if you have the ability to policy route around the few bad routes to distant countries. Generally it's still ok.

or if you don't care about that, then local loop still ok since they peer at SGIX.

 

[The_King]

Nice one. Thanks for the updates.

No need to worry much about 2 years later, there will be general price reductions for the 5Gbps/10Gbps plans then.

And who knows that SIMBA 10Gbps may become a good option at S$29.99 per month then. In fact the initial reports seem to say SIMBA 10Gbps is not bad, even though the support of SIMBA is still bad.

hi sir,

can you advise is it better to sign any cheapest plan with ONT (based on 24 month contract and after contract ended, who know how much i pay or by then the current cheapest ont new plan will cost)

me currently using 500Mbps NO contract which me i be paying $30.45 forever until m1 force me to move to other plan

my usage just watch video, gaming, so focus abit on less gaming lag and the cheapest ont plan, speed like 3/5/10 Gbps is not important

thanks

 

[xiaofan]

hi sir,

can you advise is it better to sign any cheapest plan with ONT (based on 24 month contract and after contract ended, who know how much i pay or by then the current cheapest ont new plan will cost)

me currently using 500Mbps NO contract which me i be paying $30.45 forever until m1 force me to move to other plan

my usage just watch video, gaming, so focus abit on less gaming lag and the cheapest ont plan, speed like 3/5/10 Gbps is not important

thanks

I will say to stick to the current M1 500Mbps no contract plan at S$30.45 per month if it is good enough for your current use cases.

I am keeping my Starhub 500Mbps no-contract plan at S$30.45 per month myself.

Basically I think WC Aggregated 2.5Gbps plan at S$21.80 per month will be the bottom pricing in the foreseeable future.

Then the next tier will be around S$30, eg, S$29.99 per month SIMBA 2.5Gbps/10Gbps plan.

Unlikley the big three SIngtel/Starhub/M1 will provide plans below S$29 in the future.
(Even though they may come out limited time special offer which comes close to this pricing, like the Starhub S$29.55 per month offer for 5Gbps).

Take note NLT charges S$13.80 per user for residential fibre internet access (1:24 split ratio).