just to share:
I bought Q1 55" a while ago.
it had this problem where it would turn on by itself, usually at 5am or so, randomly.
so its quite a scare when you wake up early in the morning and find your TV blasting some ch5 show.
first time i contacted them, the tech came down to replace the whole circuit board/motherboard at the back of the TV. i asked him and he said others have this issue too.
but after replacement, the same thing still happened on random days. still at about 5am +/-
yes, i've done all those factory reset stuff.
so i contacted them again, on facebook messenger like the first time. i said i demand a replacement set. i dont want the Q1. I want the Q2. and i want the 65", i can top up.
so they made an appt for me. 2 tech came down with a new TV.
they packed up my set, assembled the Q2 55" for me. since then all, is good. no issues with the TV. but too bad i couldnt get the 65". no biggie as i didnt harbour high hopes for it.
all these happened after i used the Q1 for 1 yr+ so its within the warranty period.
later i contacted them again. gave them my serial number etc... asked them about the warranty of the new set, Q2.
I was very very surprised when i got back the reply that my warranty starts again on the day they replaced it for me and i got a new 3 year warranty again
pretty impeccable service so far
