MyRepublic fibre - Part 5

[iicecube]

For those having issue, is there any issue with youtube app video playback?

Edit: Just chat with them on the live chat, not really helpful... Have to call their tech support helpline. Requested for a callback and lets see if they really call me.

Did a called on the support whereas their backend team mention that "gamer plan" users was the one been effected by this problem which Google play store and YouTube was effect..

But they never mention what going on their end and told that their team is still fixing....

 

[sacar101]

Did a called on the support whereas their backend team mention that "gamer plan" users was the one been effected by this problem which Google play store and YouTube was effect..

But they never mention what going on their end and told that their team is still fixing....

At least their network team is aware of this, good enough for now.

 

[robolee]

Dear MyRepublic Subscriber,

To serve you better, we are performing maintenance affecting your account(s).

Date: 20-Feb-25
Time: 02:00 AM - 06:00 AM
Estimated Downtime: 1 Hour

Maintenance Activity: Scheduled Maintenance
Service(s) affected: Broadband and Voice
Additional comment: Please restart your ONT & router if your services are not working after the maintenance is complete.

We apologize for any inconvenience caused by this maintenance.

Regards,
The Team at MyRepublic

 

[Archuke]

same, till now cant update. im on 3gbps gamer plan with static ip. router using asus tuf gaming be6500

 

[iicecube]

Okay issue solved as of now. Thank myrepublic!
For those using for hosting/Sebox/servers etc, they did changed our static IP as well..

 

[sacar101]

Okay issue solved as of now. Thank myrepublic!
For those using for hosting/Sebox/servers etc, they did changed our static IP as well..

Issue has been resolved on my end as well, but my ip remain. So ¯\_(ツ)_/¯.

 

[junialum]

MR will be changing the ONT. Anyways thanks everyone for helping with ideas, etc.

Edit: Wanted to add that info in this forum has been incredibly useful. Not just this thread but also other threads on choosing ISP, network equipment, etc. I am eventually going to move to 10gbps (currently on 1gbps) so getting up to speed on all components required (incl things like 10gbe NICs running hot) is helpful. Thanks again to the many contributors for keeping this community effort going.

Just to update that the ONT replacement resolved the issue. Zero dropouts the past 48 hours. Whew

 

[Sausage]

my internet speed has been at 10/10 for days. I'm very sure it's the myrepubli connection and not my hardware because it always works fine then every 3 weeks or so this drop in speed suddenly occurs. Resetting the ONT and router will give me 100/100 for a while, maybe 15 minutes, then it drops to 10/10 again. Then after some days it is back to full speed.

 

[sglandscape]

my internet speed has been at 10/10 for days. I'm very sure it's the myrepubli connection and not my hardware because it always works fine then every 3 weeks or so this drop in speed suddenly occurs. Resetting the ONT and router will give me 100/100 for a while, maybe 15 minutes, then it drops to 10/10 again. Then after some days it is back to full speed.

Did you check that your computer / router ethernet is negotiating at 1G and not 100Mbps (or even 10Mbps)

 

[Gamma~]

Hi all, like some of you guys, i am on the basic 1Gbps plan and have to upgrade to 3Gbps contract + pay for new installation soon.

Right now i am using Asus RT-AC88U for 1Gbps placed in my living room and i am happy with the performance. However, MR support said that my router MUST be changed to the TP-Link EX510 to optimise 3Gbps. Is that true?

If that is the case, should i plug the TP-Link EX510 in my living room and plug the Asus RT-AC88U to the network port in my master bedroom for better connectivity? Would this work? I don't use mesh btw. If this works, do i have to connect to different Wifi manually? i.e. when in living room, device connects to Living Room wifi (from EX510) then when in master room, need to manually change to Master Room wifi (from AC88U)? Any way to make it auto?

And also, i am a layman. Would the MR technician help to configure the AC88U to connect to the new 3Gbps? If he wouldn't help, is it as simple as copy paste the configuration on the EX510 to AC88U?

Appreciate your inputs please. Thanks

 

[HiHelloBye]

Hi all, like some of you guys, i am on the basic 1Gbps plan and have to upgrade to 3Gbps contract + pay for new installation soon.

Right now i am using Asus RT-AC88U for 1Gbps placed in my living room and i am happy with the performance. However, MR support said that my router MUST be changed to the TP-Link EX510 to optimise 3Gbps. Is that true?

no laa, still compatible with your ASUS RT-AC88U

that MR support staff gave you misleading info lol
anyhow only...

 

[xiaofan]

Hi all, like some of you guys, i am on the basic 1Gbps plan and have to upgrade to 3Gbps contract + pay for new installation soon.

Right now i am using Asus RT-AC88U for 1Gbps placed in my living room and i am happy with the performance. However, MR support said that my router MUST be changed to the TP-Link EX510 to optimise 3Gbps. Is that true?

If that is the case, should i plug the TP-Link EX510 in my living room and plug the Asus RT-AC88U to the network port in my master bedroom for better connectivity? Would this work? I don't use mesh btw. If this works, do i have to connect to different Wifi manually? i.e. when in living room, device connects to Living Room wifi (from EX510) then when in master room, need to manually change to Master Room wifi (from AC88U)? Any way to make it auto?

And also, i am a layman. Would the MR technician help to configure the AC88U to connect to the new 3Gbps? If he wouldn't help, is it as simple as copy paste the configuration on the EX510 to AC88U?

Appreciate your inputs please. Thanks

A few comments.

1) Your RT-AC88U is still compatible with MR 3Gbps plan, it is just that it has 1G WAN ports so that you can only utilize 1Gbps bandwidth.

2) TP-Link EX510 is at the same situation. Even it comes kind of free with your MR 3Gbps plan, and even when MR claims it is worth S$269, the reality is that it is a lousy router not woth even S$50 judging from the resale price from Carousell. It is only capable of 1Gbps because of the 1Gbps WAN port. Starhub is selling it at S$96 but the advice to the Starhub users is to get HB410 (2.5Gbps capable) at S$120 or HB710 (10G capable) at S$192.

MR 3Gbps plan with TP-Link EX510 is at S$37.99 per month, same for 3Gbps plan with TP-Link Archer BE230. If you have a choice, you should select TP-Link Archer BE230 (with dual 1G ports) which is much better than TP-Link EX510. It is worth about S$80+ BNIB from Carousell.
https://myrepublic.net/sg/3gbps/

It is quite misleading for MR to state that TP-Link EX510 is worth S$260 whereas TP-Link Archer BE230 is worth S$199. In reality, both will be worth much less but TP-Link Archer BE230 (consumer model, dual 2.5G ports, dual band WiFi 7 BE3600) is way better than EX510 (service provider model with less FW features, only with 1G ports, dual band WiFi 6 AX3000).

3) You can let the MR installer install the TP-Link EX510 with the new XGS-PON ONT. Then you can unplug the EX510, shut down the new ONT, plug in your RT-AC88U, then power up the new ONT and RT-AC88U together, you should be able to use the new 3Gbps plan just as your old 1Gbps plan.

4) Even though you are happy with RT-AC88U, Asus has already EOLed RT-AC88U (and all the consumer AC routers). Luckily the FW was just updated in Nov 2024 due to a security issues.
https://www.asus.com/event/network/eol-product/
https://www.asus.com/sg/networking-...rs/rt-ac88u/helpdesk_bios?model2Name=RT-AC88U

So you can continue using it but you may have to plan to upgrade maybe in another year.

5) As for which router to upgrade in the future, that will depend on your budget. 2.5G capable routers are not expensive now (eg: TP-Link Archer EX230). You can always wait as well since 10G capable routers are also getting cheaper.

 

[CoffeeDrinker8899]

Need advice. I re-contracted with MR and the appointment was last Friday, the technician did not show up, he called me to tell me my appointment was "not in the system". I raised the issue that my contract is ending on 21 Feb, the technician told me vaguely it doesn't matter and made vague promises to come on Monday (today), nobody showed up today.

They sent an email making a false claim that I was not at home for the appointment and l have to request a reschedule, in effect an additional $21.80 may apply.

My contract is ending on 21 Feb, and the chatbot told me I would be charged non-promotional rates for the time between my contract end to the time my new contract start. So what the technician told me over the phone is false? The chatbot advised that I submit a Price Plan difference waiver, after the installation is complete to claim back the difference, should I follow this advice?

Does the new contract start running once my old contract end, or is there a gap in-between, where only after the installation, the new contract starts?

Is it possible for me to terminate the re-contract at this point in time?

I have already rescheduled a new date and asked for the 21.80 to be waived. Has anyone faced this before, need advice on how to proceed from here.

 

[froztheart]

Need advice. I re-contracted with MR and the appointment was last Friday, the technician did not show up, he called me to tell me my appointment was "not in the system". I raised the issue that my contract is ending on 21 Feb, the technician told me vaguely it doesn't matter and made vague promises to come on Monday (today), nobody showed up today.

They sent an email making a false claim that I was not at home for the appointment and l have to request a reschedule, in effect an additional $21.80 may apply.

My contract is ending on 21 Feb, and the chatbot told me I would be charged non-promotional rates for the time between my contract end to the time my new contract start. So what the technician told me over the phone is false? The chatbot advised that I submit a Price Plan difference waiver, after the installation is complete to claim back the difference, should I follow this advice?

Does the new contract start running once my old contract end, or is there a gap in-between, where only after the installation, the new contract starts?

Is it possible for me to terminate the re-contract at this point in time?

I have already rescheduled a new date and asked for the 21.80 to be waived. Has anyone faced this before, need advice on how to proceed from here.

For the appointment, did you receive any email stating the date & time? If yes, use it to question MR on the delays.
I suggest to have it logged i.e. email in to MR, so that MR cannot delay/taichi this any longer.
Do not bother with the technician as they are subcons and will not bother with all these contractuals issues you have with MR. (Like food delivery, the delivery personnel is in charge of delivering only)
Head straight to MR to have this logged and rectified. Otherwise, just loop in IMDA if they still continue trying to be funny.

Yes, non-promotional rate will apply once out of contract therefore, its essential you have this logged down in writing so that you can seek redress like waiver etc. later on once your installation is resolved.
What is crucial now is to get your installation set and not delayed further.

 

[CoffeeDrinker8899]

For the appointment, did you receive any email stating the date & time? If yes, use it to question MR on the delays.
I suggest to have it logged i.e. email in to MR, so that MR cannot delay/taichi this any longer.
Do not bother with the technician as they are subcons and will not bother with all these contractuals issues you have with MR. (Like food delivery, the delivery personnel is in charge of delivering only)
Head straight to MR to have this logged and rectified. Otherwise, just loop in IMDA if they still continue trying to be funny.

Yes, non-promotional rate will apply once out of contract therefore, its essential you have this logged down in writing so that you can seek redress like waiver etc. later on once your installation is resolved.
What is crucial now is to get your installation set and not delayed further.

Yes I have an email, and I intend do as you have suggested, and get the installation done asap, and claim waiver when the bill arrives. Will see how it goes, will update if I encounter any more issues with MR over the next few weeks.

 

[Lehnsherr]

Yes I have an email, and I intend do as you have suggested, and get the installation done asap, and claim waiver when the bill arrives. Will see how it goes, will update if I encounter any more issues with MR over the next few weeks.

It might that you pay first, then following month they "credit" u back - through a deduction of following month's fee

so following month u must take note of the invoice see got or not

 

[CoffeeDrinker8899]

Its quite interesting, MR replied back by insisting their technician said I wanted to reschedule. And the rescheduled date I communicated, they pretended not to register, they restated the date I have chosen and asked me to select and confirm with them again. Whats is there to confirm?

It seems that they want me to agree with their narrative before they would allow the installation to go ahead.

 

[froztheart]

Its quite interesting, MR replied back by insisting their technician said I wanted to reschedule. And the rescheduled date I communicated, they pretended not to register, they restated the date I have chosen and asked me to select and confirm with them again. Whats is there to confirm?

It seems that they want me to agree with their narrative before they would allow the installation to go ahead.

Exactly why I suggested to have it logged.
Suggest you to state in wording that you did not request and to proceed with the installation ASAP.
Stating since you did not request for, why was it rescheduled without your authorisation.
Highlight that you will loop in to IMDA if such inconsistency persist, so they get their act together.

When I was finalising my installation, faced similar situation too.
Luckily I had it in email thus, MR cannot prata.

 

[CoffeeDrinker8899]

Exactly why I suggested to have it logged.
Suggest you to state in wording that you did not request and to proceed with the installation ASAP.
Stating since you did not request for, why was it rescheduled without your authorisation.
Highlight that you will loop in to IMDA if such inconsistency persist, so they get their act together.

When I was finalising my installation, faced similar situation too.
Luckily I had it in email thus, MR cannot prata.

What do you mean by having it logged, all my correspondence with them the history can see in the email.

They know it, they just want to insist I was not at home and pay the reschedule fee. if I do not change my narrative, they do not want to go ahead with the reschedule. I intend to go down the the physical branch/HQ to resolve the issue, as they keep playing games over email, do you think it's a good idea?

 

[CoffeeDrinker8899]

Need advice if I decide not to go ahead with the re-contract at this stage, what fees would I need to pay?