Official statement from Chocolate Finance:
Dear Chocolate Finance Community, We're currently experiencing an increase in withdrawals, partly driven by social media. We fully understand that seeing negative content can be unsettling, so we want to address this head-on. We want to reassure you that Chocolate Finance remains strong, stable, and secure. Our business fundamentals are solid, and your money is always safe. As a result of the increase in withdrawals, we have temporarily paused our instant liquidity programme and fund settlement now takes a few days as is the usual market practise. The recent delays in instant withdrawals are not a liquidity issue but a matter of managing our transaction volume. Unlike other fund managers where redemptions take a few days, Chocolate designed our Liquidity Programme to facilitate instant withdrawal. We simply pay it out first and settle with the fund manager later. However when withdrawal volumes are large, we need to pause instant withdrawals for a while and wait for the settlements to catch up.
As you know, Chocolate is not a bank, and therefore there is no risk of a ‘bank run’ on Chocolate. Customer money is separately segregated and safeguarded under independent custody. If customers want to withdraw all their money, we sell the equivalent amount from the funds and send the money to our customers. Your money is never at risk from this liquidity arrangement. What does this mean for you? ● Your funds are always safe. ● Withdrawals continue to be processed, with standard withdrawals taking 3–6 business days, but may take a little longer if you’ve only recently deposited them. ● We will reinstate the instant liquidity programme in time. We understand that waiting for withdrawals to process can be frustrating, and we deeply appreciate your patience during this time. We know that trust is built on transparency. At Chocolate, we only make money when you do. We don’t rely on leverage or risky investments to generate returns. Instead, we focus on carefully selected quality funds to keep your returns steady and ensure that you can access your money whenever you need it.
If you have concerns, we encourage you to read through our FAQ’s and our T&Cs or reach out to us directly. We appreciate the trust you’ve placed in us and remain fully committed to making Chocolate Finance the best place for your money. Thank you for being part of our journey. The team at Chocolate Finance