Experienced a very bad customer service from one of the CSO at PS today (she look a bit like ah lian kind :x)
My phone's power button was faulty and when I pass my phone over for her to check, she forcefully pulled out my cover (which cost $30) and just pull out the battery cover and battery without even off-ing my phone properly. She then kept the phone and told me to come back within 5 days without any additional instructions or explanations on what is going to happen etc. When she returned me the cover, one part of my cover had cracked due to her pulling it forcefully out (I'm very sure it was her cause I still checked my phone's overall condition before handling it over to her) I went to tell her she spoilt the cover but she kept denying without any apologies at all. So I LPPT and had to leave that place.
Will bring forward my complaints to Samsung Singapore but I doubt it will be effective anyway.
I've experienced the exact same situation too, just that mine was abit better. He tried everything he could to help as much from what ive felt

