philask
Member
- Joined
- Jan 11, 2011
- Messages
- 340
- Reaction score
- 0
So true.
People part with their money for what seems like a great deal. They forget why they wanted these specific speed in the first place. They see the glaring monthly difference of $10-$20 less for "speed" labels advertised; which they will very unlikely or never get. They get so mesmerized by the offer that they no longer consider if the provider will:
1. offer and strive to provide the bandwidth promised (there is a clear difference between "200Mb Speed" and "Up to 200MbSpeed") The latter is very easy to achieve.
2. detail all payable elements so that you know what you are paying for
3. provide personal tech support to help iron out performance issues
4. allow recontract/upgrade of subscription midstream to a better package
5. offer subscribers faster speeds than what they originally subscribed for
6. listen/act on subscribers feed back and complaints swiftly
All the above have been practically unheard of until VQ.
VQ, you have done well with me as a subscriber. I am impressed. Keep up the class act.
Please keep up the good work.
And don't forget the importance of quality international peering, no traffic shaping, no proxying.

