ViewQwest Fiber Broadband Official Thread - Part 3

[andr3wyong]

For those with speed issues with Asus routers, the upload speeds have already been upgraded across the board (you can also email NOC to check your upload speed profile)

So there's a high chance your speed is bottlenecked due to some software Config on your PC or your router firmware.

Tips:
- Check if you already have existing background network activity eg yourself or family are torrenting or downloading updates/files
- Disable any 3rd party A/V or firewall software temporarily
- Use Windows 8+ resource monitor to monitor any bandwidth or CPU hogs during Speedtest
- Install latest Asus official or Merlin firmware, then do a hard reset by waiting for router to boot up, then press and hold reset button till router visibly reboots

HTH.

 

[andr3wyong]

For those using the smaller Zhone 2301 ONT, there is a known issue with VQ Speedtest and a few other synthetic speed tests - if you do a file download test to Leaseweb SG with a download manager, you should nonetheless see full speeds.

 

[hq83]

For those with speed issues with Asus routers, the upload speeds have already been upgraded across the board (you can also email NOC to check your upload speed profile)

So there's a high chance your speed is bottlenecked due to some software Config on your PC or your router firmware.

Tips:
- Check if you already have existing background network activity eg yourself or family are torrenting or downloading updates/files
- Disable any 3rd party A/V or firewall software temporarily
- Use Windows 8+ resource monitor to monitor any bandwidth or CPU hogs during Speedtest
- Install latest Asus official or Merlin firmware, then do a hard reset by waiting for router to boot up, then press and hold reset button till router visibly reboots

HTH.

monkey saw my PM ?

 

[roo7]

Just checking, do we need to reboot the zhone to enjoy the upgrade ?

Usually what's your sequence of power cycling the zhone and router ?

 

[andr3wyong]

monkey saw my PM ?

Sorry just saw it. Have been using my phone only to access HWZ lately so haven't replied to all my PMs.

Anyway - have you tested from other PC? What about Softlayer/Leaseweb SNG Speedtest or http://speedtest10.vqbn.com/files/10000mb.bin

 

[andr3wyong]

Just checking, do we need to reboot the zhone to enjoy the upgrade ?

Usually what's your sequence of power cycling the zhone and router ?

The upgrade is seamless and doesn't require reboot - also doesn't matter which one boots up first

 

[libratiger74]

Hmm... looks like router settings issue then. Tests indicate with the TurboQAM you should be able to hit 500+Mbits/s.

Thanks. I checked my Turbo QAM is enabled. Any further advice on what to check in my router settings?

Really scratching my head hard...

 

[hq83]

Sorry just saw it. Have been using my phone only to access HWZ lately so haven't replied to all my PMs.

Anyway - have you tested from other PC? What about Softlayer/Leaseweb SNG Speedtest or http://speedtest10.vqbn.com/files/10000mb.bin

http://speedtest10.vqbn.com/files/10000mb.bin
with 8 part download on download manager is abt 80-90Mbyte per sec. still about 700mbps limit.

yup another pc is also the same result.
Tested download from my internal network and able to hit abt 960mbps.

nod32 antivirus also turned off during the test

 

[Ghostrider333]

http://speedtest10.vqbn.com/files/10000mb.bin
with 8 part download on download manager is abt 80-90Mbyte per sec. still about 700mbps limit.

yup another pc is also the same result.
Tested download from my internal network and able to hit abt 960mbps.

nod32 antivirus also turned off during the test

Maybe you could uninstall nod32 first and test? Some antivirus suite tend to still work even though they seem off.

 

[andr3wyong]

http://speedtest10.vqbn.com/files/10000mb.bin
with 8 part download on download manager is abt 80-90Mbyte per sec. still about 700mbps limit.

yup another pc is also the same result.
Tested download from my internal network and able to hit abt 960mbps.

nod32 antivirus also turned off during the test

Is the Zhone the router or are you using another Asus/etc router?

 

[hq83]

Is the Zhone the router or are you using another Asus/etc router?

I am using ccr1016 but have also requested noc to switch the zhone to router and have only one pc connected to it to do testing.

 

[voiceoflove]

is the sitex promo out ?????leak pls

 

[andr3wyong]

is the sitex promo out ?????leak pls

You will need to make space at home if you opt for the promotional top up…

Haha! Oh **** I gotta hide from marketing team again D:

 

[andr3wyong]

I am using ccr1016 but have also requested noc to switch the zhone to router and have only one pc connected to it to do testing.

Same issue happens when Zhone is router? Hmm. Maybe try different PC :/

 

[voiceoflove]

You will need to make space at home if you opt for the promotional top up…

Haha! Oh **** I gotta hide from marketing team again D:

samsung tv again ?
i will just now promotional downgrades haha

 

[andr3wyong]

samsung tv again ?
i will just now promotional downgrades haha

I dunno… you'll find out

 

[doki81]

very odd...was trying everything and i couldnt surpass 300mbps for last few days...today..i try..then i get this

dont know if this can maintain everyday or not..

 

[hq83]

Same issue happens when Zhone is router? Hmm. Maybe try different PC :/

Yup same speed when using zhone.
Different pc to zhone direct also the same speed.

 

[doki81]

very odd...was trying everything and i couldnt surpass 300mbps for last few days...today..i try..then i get this

dont know if this can maintain everyday or not..

happy too early.2nd test result become like this

 

[andr3wyong]

Yup same speed when using zhone.
Different pc to zhone direct also the same speed.

Really weird. If it's a concern you can request an onsite to diagnose the issue and/or replace the modem as necessary