ViewQwest Fiber Broadband Official Thread - Part 3

[hq83]

Really weird. If it's a concern you can request an onsite to diagnose the issue and/or replace the modem as necessary

Onsite working hours is what? Any weekend slot?

 

[andr3wyong]

Onsite working hours is what? Any weekend slot?

Really depends on the schedule available - best to call in and ask

 

[hq83]

Really depends on the schedule available - best to call in and ask

thanks. will call in and ask maybe tomorrow.

 

[Cyberboy128]

Anyone using Linksys WRT1900AC with 1GB? Wondering how the throughput will be like?

 

[infinity2030]

Would there be by any chance a new signup for 600Mbps gets free upgrade to 1Gbps upon service turn on?

 

[kira86]

Would there be by any chance a new signup for 600Mbps gets free upgrade to 1Gbps upon service turn on?

eh nope. its like u buy altis, den toyota give u camry .impossible right.

 

[stanats]

Thanks VQ

 

[andr3wyong]

Would there be by any chance a new signup for 600Mbps gets free upgrade to 1Gbps upon service turn on?

Cannot be lah… haha

 

[infinity2030]

Cannot be lah… haha

So sad. haha

 

[maylyn]

Testing something new on the ASUS RT-AC87U with IPhone6+

 

[roo7]

The upgrade is seamless and doesn't require reboot - also doesn't matter which one boots up first

Ok got it !

Just tested got 800Mbps on MBP.. thanks.

 

[andr3wyong]

Dear all,

There has been a cable fault on the Sea-Me-We 4 undersea cable in a subsea section which will cause slower access to some Freedom VPN - UK sites but as VQ has a diverse range of upstream providers and international links, general access to UK/EU should not be adversely affected.

The supplier has mobilized a ship to repair the cable however ETR depends on weather conditions.

That said, connectivity should be seamlessly re-routed and if you experience performance issues you can always send a route optimization request to NOC and where possible we can optimize it.

 

[Plastick]

running on no-contract MR now... considering to make the switch.
any registration fee required for VQ? and what about home voice? does it come included with the fiber internet? possible to port number from MR?

 

[Martel]

Hi Viewquest,

Currently on 200 non-contract, can i enjoy FREE Freedom VPN (3 months) & FREE Modem/Router Rental ?

 

[franstam]

running on no-contract MR now... considering to make the switch.
any registration fee required for VQ? and what about home voice? does it come included with the fiber internet? possible to port number from MR?

Hi, check one-time charges over at the signup forms ViewQwest Pte Ltd for the plan u wish to sign up.

Home voice is now available for $3.95/mth if i not wrong. (for new recontract customers. if you had voice bundle free previously it remains free.)

As for porting number from MR i leave it to Nic or monkey.

 

[shadowoflight]

eh nope. its like u buy altis, den toyota give u camry .impossible right.

well, I was old 300 and got auto upgraded to 600.

They will upgrade you based on what plans they have now.

So if you took the $65 plan, which is 600 now, and in the future, the $65 plan becomes an 800mbps connection, then the older 600 customers will automatically get upgraded to 800.

So, in this case, it's like renting (not buying) an altis, but when the plan upgrades to a camry, you can go back and change for a camry

this mbps race is pointless really. most families hardly use 100mbps. but whatever you know? i guess this is when the collective ignorance of the people is actually beneficial

 

[franstam]

Testing something new on the ASUS RT-AC87U with IPhone6+

only for iphone 6/+??

 

[andr3wyong]

running on no-contract MR now... considering to make the switch.
any registration fee required for VQ? and what about home voice? does it come included with the fiber internet? possible to port number from MR?

as a smaller RSP it isn't cost effective for us to support number porting presently. However as our subscriber base (slowly) grows this isn't set in stone of course

 

[abstrax]

Any1 had heat issues with zhone router? Mine is inside the DB closet and I feel the top surface with my hand is hot!!

Is it normal for the router to be so hot? I on it for 24/7 non-stop bcoz of my ip cams.

 

[andr3wyong]

Any1 had heat issues with zhone router? Mine is inside the DB closet and I feel the top surface with my hand is hot!!

Is it normal for the router to be so hot? I on it for 24/7 non-stop bcoz of my ip cams.

Yes the Zhone 2426 does let out quite a bit of heat however it generally can last at least 2-3 years so I wouldn't worry about it.

Anyway if it does start to act up, just let us know (call tech support) and it's possible to arrange an on-site to replace it 1-1.