...as from their tone when i call them just now,they say if something is really wrong,they need to send it to service centre,it usually takes how long to service it?cant be i today buy it and i still need to wait for few weeks then i can wear it again?then whats the point of buying it today?
恕我直言,如果你是在离开专卖店/零售商店几十分钟,还是一两个小时内,发现你的手表有问题再拿回去向销售员指出问题所在,或者还有商量的余地。但是你选择在数小时之后才致电到那卖表给你的商店指出你的手表有问题,那么他们也就将问题推到技术部。。。你也就失去换表的优势。
现今的销售服务,只是专注在卖产品。极少商家会积极的去面对产品瑕疵的存在,就算有,也是推去保修部检查问题是否轻微,还是严重。你只要回顾一下其他师兄在SWATCH集团保修部面对过的经验,就了解有多负面了。
三位数的产品有问题,或者不会那么在意。
四位数的产品有问题,肯定就有进步?
五位数的呢?问问以下那些曾经到劳力士维修中心喝茶的师兄,经验如何吧。
To be perfectly blunt, if you are out in stores/retail store a few minutes, and within an hour or two, find your watch has a problem then take it back to the sales point or there is some room for negotiation. However you choose to call a few hours later the shop that sells to you that your watch has problems, then they will push the problem to the technical department ... You also lose the advantage of the changing table.
Today's sales and service, just focus on selling products. Very few businesses will face defects exist, even if there were, is pushed to the warranty Department to check if the problem is minor, or severe. You just have to look at other seniors through the experience of the SWATCH group warranty Department, they know how bad.
Triple-digit product is defective, or does not care so much.
A problem with the four-digit product, must there be progress?
Five-digit number? Ask those to Rolex repair center tea's senior experience.