AC Ryan Veolo 4K

[centauri61]

well, this is just fantastic...
almost been a week and no replies...
surely builds confidence for whoever's looking to buy the product...

 

[TechWazz]

1 MONTH OLD VEOLO4K FALLING APART

I bought a brand new ACRYAN VEOLO4K about a month back at Challenger in Parkway Parade.
When I first setup the VEOLO, it was connected to my AVAMP via SPDIF Optical Out/TOSLINK, and there was no sound.
After wobblIing on the Optical cable, there would be intermitent sounds emitted.
Initially, I thought it was a problem with my TOSLINK cable, and this was posted on the ACRYAN forum.
I have changed to a few sets of new TOSLINK cables, and the result is the same.
Intermitent sound output.
AND NOW, TOTALLY ZERO SOUND!!!
I know for a fact that the issue lies with the VEOLO BOX being FAULTY, as the same TOSLINK cables are used on my other ANDROID boxes such as MINIX and my VIEWQWEST BOX without any issues.
Furthermore, the SPDIF outlet on the VEOLO BOX is not emitting any light.
I know for a fact that SPDIF outlets emitts red light, when they are working.
My level of confidence with regards to ACRYAN is not zero but MINUS NEGATIVE.
As a Singaporean, I find it highly embarrassing that a "MADE IN SINGAPORE" BRANDed product has the QC equivalent to a "MADE IN CHINA" 20 years ago product.
Furthermore, with all the bells and whistles of claims from ACRYAN on the veolo4k being the prime of the best in the market for a QUACK BOX that retails for $299, is bloody ridiculous and a ripoff.
To top that off, I can see for myself through this forum that it seems that I am not the only person that has been ripped off by ACRYAN.


Am awaiting for a response from ACRYAN,
BTW, please do not provide me with your usual:" We/ACRYAN will return you a new box or replacement".
WHAT ABOUT THE TIME THAT I (and other consumers) HAVE WASTED......

Perhaps, ACRYAN should look into getting all their act together before launching a product.

 

[ACeRyan]

Please provide alternative. When you sold me the box, you said everything is free. What are Apps do you have?

We would like to inform that certain free apps that we installed along with our Kuro/Veolo4K for you to try has recently surfaced some issues. This is due to the app developer decision to convert their free service to subscription or to shutdown their server which are causing some issues during video playback.

We would also like to highlight that we are not the official developers to those bundled apps nor are we the rightful owner of the applications.

There are still lots of free app, it may not be the same app because of the reason above but still free. Kindly email us tech@acryan.com with your player serial number and we will send you the link.

 

[ACeRyan]

hi, i'm having problem playing back 4k files locally on the Veolo 4K (latest v1.8.5 firmware).
using mx player and tried all HW+/HW/SW options (H.265 is checked under HW+ codec settings).
getting either black screen+audio or slow/out of sync video playback+audio.
also tried lots of other video players including SPMC and none of them work.

Video File Specs:
Video: HEVC 3840x2160 59.94fps [V: hevc main, yuv420p, 3840x2160]
Audio: AAC 48000Hz stereo 192kbps [A: aac lc, 48000 Hz, stereo, 192 kb/s]

video file plays smoothly using UHD LG TV itself and also smooth on PC.
please help. thanks.

Hi, have you tried using the app titled "Video" to playback your file? This "Video" app has the best compatibility & performance among the ones you listed.

Alternatively you might also wish to upload this video for us to test on our end.

For fastest reply to your tech questions, please email us directly at tech@acryan.com instead as this is ultimately still a third party site.

 

[chengsun]

Hi ACeRyan, I saw in AC Ryan latest poster for SITEX that there is a LIVE TV going for $149. There is no further intro for this box. Can you give me more details?

 

[ACeRyan]

Hi ACeRyan, I saw in AC Ryan latest poster for SITEX that there is a LIVE TV going for $149. There is no further intro for this box. Can you give me more details?

Hi, its a low cost quad core Android TV box that we bundled with free live TV subscription of $69.00/yr. You can install other streaming app to it too.

 

[ACeRyan]

I bought a brand new ACRYAN VEOLO4K about a month back at Challenger in Parkway Parade.
When I first setup the VEOLO, it was connected to my AVAMP via SPDIF Optical Out/TOSLINK, and there was no sound.
After wobblIing on the Optical cable, there would be intermitent sounds emitted.
Initially, I thought it was a problem with my TOSLINK cable, and this was posted on the ACRYAN forum.
I have changed to a few sets of new TOSLINK cables, and the result is the same.
Intermitent sound output.
AND NOW, TOTALLY ZERO SOUND!!!
I know for a fact that the issue lies with the VEOLO BOX being FAULTY, as the same TOSLINK cables are used on my other ANDROID boxes such as MINIX and my VIEWQWEST BOX without any issues.
Furthermore, the SPDIF outlet on the VEOLO BOX is not emitting any light.
I know for a fact that SPDIF outlets emitts red light, when they are working.
My level of confidence with regards to ACRYAN is not zero but MINUS NEGATIVE.
As a Singaporean, I find it highly embarrassing that a "MADE IN SINGAPORE" BRANDed product has the QC equivalent to a "MADE IN CHINA" 20 years ago product.
Furthermore, with all the bells and whistles of claims from ACRYAN on the veolo4k being the prime of the best in the market for a QUACK BOX that retails for $299, is bloody ridiculous and a ripoff.
To top that off, I can see for myself through this forum that it seems that I am not the only person that has been ripped off by ACRYAN.


Am awaiting for a response from ACRYAN,
BTW, please do not provide me with your usual:" We/ACRYAN will return you a new box or replacement".
WHAT ABOUT THE TIME THAT I (and other consumers) HAVE WASTED......

Perhaps, ACRYAN should look into getting all their act together before launching a product.

Hi, the fact that you know about SPDIF out is only partially true as not all device optical out is enabled by default. You can check the Veolo4K SPDIF out under sound manager setting if is selected. If you already did and still does not emit any light then it might be a case of a faulty unit.

Also there is no ripping off the price and I'm surprised when you said this, you can show us the proof of purchase from Challenger Marine parade or you can post it here if your really bought one as we do not want any misunderstanding with our future customer.

 

[galant22]

is this veolo 4k able to :
1. install apps from google play store?
2. got kodi?
3. got free channels to watch?
4. requires subscription for other channels?

 

[ACeRyan]

is this veolo 4k able to :
1. install apps from google play store?
2. got kodi?
3. got free channels to watch?
4. requires subscription for other channels?

Hi,

Please see answers below:

1. Yes
2. You can install KODI, we also have a specially tuned version of KODI called SPMC installed.
3. Yes, though the paid ones are generally better in quality and streaming speed.

We welcome you to visit our booth at SITEX 6A04 if you have time this weekend, we can show you a demo and answer any questions you might have.

In general, if you are looking to stream dramas/movies, VEOLO 4K can do so without you having to pay for subscription.

If you are looking for LIVE channels though (e.g. sports, news) then you'll need to pay subscription to the app developers.

 

[centauri61]

Hi, have you tried using the app titled "Video" to playback your file? This "Video" app has the best compatibility & performance among the ones you listed.

Alternatively you might also wish to upload this video for us to test on our end.

For fastest reply to your tech questions, please email us directly at tech@acryan.com instead as this is ultimately still a third party site.

Yes, I've tried the "Video" app and it is slow as well.
It seems like the veolo 4k cannot keep up with the video frames to display.
I'm just playing some of the standard LG 4k demo files at 60fps.
So far none of the apps work.
This includes the "Video" app recommended.
I'm somewhat disappointed at the 4k performance of the Veolo 4k.

Is that the best app for 4k HEVC 60fps files?
Do you have any app or codecs that ensures the hardware decoding is used?
Can the Veolo 4k handle 2160p HEVC files at 60fps?
Please advise. Thanks.

 

[ACeRyan]

Hi, can you provide us the link to download the video file for us to check it. We have also tried some 4K demo from different TV manufacturer, it played fine with our player.

 

[centauri61]

Hi, can you provide us the link to download the video file for us to check it. We have also tried some 4K demo from different TV manufacturer, it played fine with our player.

Sure, please try this link below.
Thanks.

Link:
https://mega.nz/#!f08lXJ5D!5PC_eN1DdaSkRRbYuiV8BfuEaii92Xz5JiPV-ockSnA

File specs:
Video: HEVC 3840x2160 59.94fps [V: hevc main, yuv420p, 3840x2160]
Audio: AAC 48000Hz stereo 192kbps [A: aac lc, 48000 Hz, stereo, 192 kb/s]

 

[ongkmeng]

Hi

Wondering where I can still get the Playon! HD3 (PV73901) ?

 

[centauri61]

Sure, please try this link below.
Thanks.

Link:
https://mega.nz/#!f08lXJ5D!5PC_eN1DdaSkRRbYuiV8BfuEaii92Xz5JiPV-ockSnA

File specs:
Video: HEVC 3840x2160 59.94fps [V: hevc main, yuv420p, 3840x2160]
Audio: AAC 48000Hz stereo 192kbps [A: aac lc, 48000 Hz, stereo, 192 kb/s]

Hi ACeRyan, any updates?

 

[jameschen]

Hi Guys,

I bought the Veolo player recently at Sitex but am still trying to figure out how to use it. I have a few questions for the more experienced hardwarezoners out here. Does the KODI (SMBC) work for you? Whenever I go to system or videos, it hangs / freezes. Is there any VOD app which you guys use efficiently? Most apps I have are laggy and mostly chinese movies. Not sure if its just me but some apps load on default when I on the player, any idea how to stop these from auto startup?

Thanks

 

[ACeRyan]

Hi

Wondering where I can still get the Playon! HD3 (PV73901) ?

Hi, Playon!HD3 is EOL already, we don't make them anymore. There might still be some left in the Sim Lim Sq retailers, perhaps you'd like to make a trip to check it out yourself if you have time

 

[ACeRyan]

Hi Guys,

I bought the Veolo player recently at Sitex but am still trying to figure out how to use it. I have a few questions for the more experienced hardwarezoners out here. Does the KODI (SMBC) work for you? Whenever I go to system or videos, it hangs / freezes. Is there any VOD app which you guys use efficiently? Most apps I have are laggy and mostly chinese movies. Not sure if its just me but some apps load on default when I on the player, any idea how to stop these from auto startup?

Thanks

Hi James, perhaps you'd like to visit our showroom at SLS #05-79 if you have time. Our team there can run you through some of the apps, it'll be a lot easier with an in person demo

 

[jameschen]

Thanks Ace Ryan. My sub woofer is also not working since day 1 plus my soundbar's aux out doesn't work as well only the Optical out works. Can I bring these down as well? Would they be able to assist at SLS #05-79 or should I go to the head office?

 

[centauri61]

Sure, please try this link below.
Thanks.

Link:
https://mega.nz/#!f08lXJ5D!5PC_eN1DdaSkRRbYuiV8BfuEaii92Xz5JiPV-ockSnA

File specs:
Video: HEVC 3840x2160 59.94fps [V: hevc main, yuv420p, 3840x2160]
Audio: AAC 48000Hz stereo 192kbps [A: aac lc, 48000 Hz, stereo, 192 kb/s]

Hi ACeRyan,

It's seems over a week and I'm still trying to find out if you're able to play the 4k video. Please advise. Thanks.

 

[ACeRyan]

Hi ACeRyan,

It's seems over a week and I'm still trying to find out if you're able to play the 4k video. Please advise. Thanks.

Hi bro, seems to playing ok here.
You might want to take a look at this video - URL removed -