it is strange that you have no stock to exchange but got stock to sell with your dealers
keekeekee
it would be a good idea to recall your product from dealers or the new CASE counter @ SLS will start calling your office since you know there is something wrong with the firmware, don't want to lose all your dealership u know
you don't want this low margin product to destroy AC Ryan's reputation
the consumer electronic goods market is very competitive you know
u should tell your china OEM to stop production and wait for the firmware update
it cost u more to update the firmware in singapore
once firmware ready, ramp up production
if the tab works, u sell @ S$229, u can sell truckloads just in time for Xmas