air con unit broke down after service from Tech V

[OngHuatHuat]

Got someone from Tech V to service my aircon few days ago, the unit was still functioning before the service. 2 days after the service, I tried to use the aircon again and found out the unit cannot be turned on at all. Asked the service guy to come down but they claimed that the unit was old (around 9 years old) and the compressor broke down, asked me to change a new aircon instead.

I suspect something wrong with the service that led to the unit broke down. What can I do now? I din intend to change a new one because I am not a very heavy user. I felt really pissed off by the air con service guy now. Can i do anything to complain him?

 

[terumo]

After the unit broke down & u called, did they make another visit to your house to check before commenting that your unit was old & compressor was down?

 

[OngHuatHuat]

After the unit broke down & u called, did they make another visit to your house to check before commenting that your unit was old & compressor was down?

yes, they do. They insisted that they compressor has broken down and asked me to change a new unit.

And after i search on the internet, i realize i am not the only one facing the same problem. They insisted my air con is old and require a change of compressor, but the problem was, before the cleaning, it was completely okay.

I have a compilation of the complaints of this company on the web.
Singapore Expats Forum • View topic - What to do? Bad experience with air conditioning service.
Aircon Servicing... Coolserve? After Service Warranty 90 Days? - Home Maintenance & Repairs - RenoTalk.com ™
http://forums.hardwarezone.com.sg/h...cheap-air-con-service-company-1747094-52.html
http://forums.hardwarezone.com.sg/h...188/recommend-good-air-con-svc-1850048-2.html


different time, different complaint, but all same company , TECH V.
what should i do now?
the irony part is, the receipt still carry a one month warranty for the service.

 

[terumo]

Maybe u can get another company to check to confirm the findings.

 

[derrickgoh]

There are so many reviews of good servicing companies out there. Or stick to big names like Gain City. Why risk going to these small fry companies?

 

[tan3737]

Hi,

I have read the links that you have sent regarding Tech V. However, I don't think that we should just judge a company based on the complaints that is posted on the net. This is because our family have used Tech V for more than 10 years and we are still very satisfied with the service that they have provided us.

You also mentioned about the 1 month warranty, and yes like you said, the technician did make another trip to your apartment to check the problem even after the service. So what is that ironic about??
I just don't think that we should just look at what others comment and then based on that think that this particular company service is not good. What do you think?

 

[path_of_rainbow]

Hi,

I have read the links that you have sent regarding Tech V. However, I don't think that we should just judge a company based on the complaints that is posted on the net. This is because our family have used Tech V for more than 10 years and we are still very satisfied with the service that they have provided us.

You also mentioned about the 1 month warranty, and yes like you said, the technician did make another trip to your apartment to check the problem even after the service. So what is that ironic about??
I just don't think that we should just look at what others comment and then based on that think that this particular company service is not good. What do you think?

A single post.
Are you from Tech V?

 

[OngHuatHuat]

Hi,

I have read the links that you have sent regarding Tech V. However, I don't think that we should just judge a company based on the complaints that is posted on the net. This is because our family have used Tech V for more than 10 years and we are still very satisfied with the service that they have provided us.

You also mentioned about the 1 month warranty, and yes like you said, the technician did make another trip to your apartment to check the problem even after the service. So what is that ironic about??
I just don't think that we should just look at what others comment and then based on that think that this particular company service is not good. What do you think?

I am still waiting for them to get my aircon back to functional state.

Will upload all my receipts if the outcome is not satisfactory.

And yes, the serviceman did make another trip after my aircon cannot be on(right after they serviced my aircon the day before), but he din solve anything. He just claimed that I have to change my aircon compressor, but the aircon was functioning before their service.

According to that warranty, shouldn't they make my aircon functioning without any additional payment? If the consumers have to bear the responsibility after their service, then what sort of warranty is that?

I am seeking some advice but not to hear some lecturing from you. And what I did was merely stating the truth.

You are welcome to inform Tech V about this and i am anticipating their call.

 

[GBC]

wow, all of a sudden, the single post accounts start appearing..

 

[dnsfpl]

others "vtec just kicked in yo"
you "yo in kicked just tech v"

others research coy, engage service
you engage service, research coy

anyway 9 years should change liao lar
2 years can save $3k on electricity, ie $125 per month

 

[cis2910]

On 25 Oct 2017, when I feedback to the technicians who came over for routine servicing, one of them said damage caused by vacuum cleaning is "inevitable", while another said that "vacuum cleaner should not be used." However, I find their contradictory explanations lame and unacceptable. When I ask them what if those aircons were their own, would they accept the explanation? They were silent.

Feel your pain about the dented fins. Using vacuum cleaner to suck the dirt out from the fancoil's fins is a common practice but they should attach the soft brush on the vacuum cleaner's suction tube, so it is either their soft brush had damaged or they didn't put on a soft brush.

 

[cscs3]

yes, they do. They insisted that they compressor has broken down and asked me to change a new unit.

And after i search on the internet, i realize i am not the only one facing the same problem. They insisted my air con is old and require a change of compressor, but the problem was, before the cleaning, it was completely okay.

I have a compilation of the complaints of this company on the web.
Singapore Expats Forum • View topic - What to do? Bad experience with air conditioning service.
Aircon Servicing... Coolserve? After Service Warranty 90 Days? - Home Maintenance & Repairs - RenoTalk.com ™
http://forums.hardwarezone.com.sg/h...cheap-air-con-service-company-1747094-52.html
http://forums.hardwarezone.com.sg/h...188/recommend-good-air-con-svc-1850048-2.html


different time, different complaint, but all same company , TECH V.
what should i do now?
the irony part is, the receipt still carry a one month warranty for the service.

Unlikely, they are trying to sell you a new unit. Bar them ad get another company to service.

 

[xiangzeng]

In Jan 2017, I engaged Gain City to install a new set of Mitsubishi split air-conditioners for my living room and two bedrooms. In addition, I have an existing air-con maintenance contract with Tech-V Air Cool Engineering to service the air-cons on a quarterly frequency.

I have been using Tech-V for a few years already and because each maintenance team has different level of skills and work attitude, my overall satisfaction have ranged from highly satisfied to highly dissatisfied.

On 17 March 2017, a team came to service the air-con. About a month later, I wanted to remove the filtering nets of the indoor units for routine cleaning and was shocked to see that some parts of the evaporator coils were dented. That happened in all the three indoor units.

And again after another team came to service the air-cons on 6 July 2017, there were new dents on other parts of the evaporator coils. Now I understand why all the evaporator coils were badly dented in my old air-cons which were serviced by Tech-V.

On 25 Oct 2017, when I feedback to the technicians who came over for routine servicing, one of them said damage caused by vacuum cleaning is "inevitable", while another said that "vacuum cleaner should not be used." However, I find their contradictory explanations lame and unacceptable. When I ask them what if those aircons were their own, would they accept the explanation? They were silent.

When I provide the feedback to the Customer Service, the general attitude was defensiveness, not empathy. I requested to speak with the boss or GM, but they say they will escalate it to their management. To-date I am still waiting for a response.

I will not renew the contract with Tech-V again when it expires if I am not assured that they will not be causing further damage to the aircons.

It should be obvious why earlier this year we gave the over $5,000 project of new aircon installation with new piping to Gain City but not to Tech-V.

By the way, just by doing some online research, it can easily be seen that Tech-V has created dubious reviews (e.g. HWZ, Google, Yelp) for the company so as to counter the real negative ones that they receive.

It has already asked you to take 5 (months, years or even centuries) before it will respond to you. So, have your meals first before starting to wait for the illusionary workers to come.