Any folks on Viewqwest fibre?

[koicafex]

Is there still the advance payment thing?
My parent gonna kill me if I apply and the bill whoosh 500+

 

[viewqwest]

Is there still the advance payment thing?
My parent gonna kill me if I apply and the bill whoosh 500+

We have split the Registration Fees & Installation Fees invoice from the subscription. Our billing cycle is still the month in advance.

 

[Zildjian]

When will hav credit card payment ?

 

[kazekai]

anyone experiencing downtime? Have been trying to reach customer service support for 1hr now, but the line is always busy!!

 

[AntonS]

anyone experiencing downtime? Have been trying to reach customer service support for 1hr now, but the line is always busy!!

If you are unable to get through the hotline, please send in an email to noc@viewqwest.com

 

[edwin21]

Youtube issue has been fixed and should be fast again. Please let us know if there are still any issues.

still getting mix result

some 1080p content get from SG server but still got buffering, some buffer fast
most 720p content buffer fast and SG server but some still goes to overseas for example v8.cache5.c.youtube.com or v5.cache5.c.youtube.com
there is improvement but still not as good as when i got the VQ connection back in april

so far, haven see any video loading from tc.v*.cache*.c.youtube.com

 

[chaicka]

Hi, just curious to know why you say "I hope not".

Are you suggesting that Static should be part of the 200 Mbps deal with no other increment? Maybe you know something that we don't. Care to share?

Thanks

The "I hope not" is referring to your statement about "Or charge static addon like $10 more".

If a static ip VAS is at just mere $10 more, I will be the first to jump ship from ViewQwest.

I will not sit and wait for "nightmare" to befall on me as well as all other decent users who know the responsibilities (social and ethnical) that come with having a static ip, the know-hows to fulfill those responsibilities, the implications that it may bring, and etc.

In short, it is the same factors that kept me on SingTel Magix PremiumSurf for almost a decade, away from all the mainstream ISPs back then.

If you are genuinely keen to know more, I am fine with chat over coffee.

 

[viewqwest]

still getting mix result

some 1080p content get from SG server but still got buffering, some buffer fast
most 720p content buffer fast and SG server but some still goes to overseas for example v8.cache5.c.youtube.com or v5.cache5.c.youtube.com
there is improvement but still not as good as when i got the VQ connection back in april

so far, haven see any video loading from tc.v*.cache*.c.youtube.com

Could you give some examples of the video's you are facing issues with. So we can work with google on them.

Thanks

 

[viewqwest]

When will hav credit card payment ?

We hope to have this in place in the next 3 months. There are quite a few details we need to sort out to have this working properly for us.

 

[edwin21]

Could you give some examples of the video's you are facing issues with. So we can work with google on them.

Thanks

here are some of the sample just tested, only one goes to oversea, from what i observe, if the video load slow now and revisit the video again later like hours later, it may load fast


Android Guy Weekly: ICS, Jelly Bean, and the Need For OEM UIs - YouTube
1080p slow,
720p fast
[02:08:44.713] GET http://o-o.preferred.sin01s10.v19.l...FdDOmNHZlZVWHhxTWRO&id=8586dbfa8407a600&cm2=1 [HTTP/1.1 200 OK]
---
Away We Happened - Trailer - YouTube
1080p fast then slow down
720p fast then stalled
[02:11:05.873] GET http://o-o.preferred.sin01s10.v14.l...337709616&sver=3&ip=103.0.0.0&itag=37&key=yt1 [HTTP/1.1 200 OK]
---

Ranj wants to go outside. - YouTube
1080p fast
720p slow
[02:13:24.035] GET http://o-o.preferred.sin01s10.v6.ls...tchn=chibudgielvr&ptk=chibudgielvr+user&cm2=1 [HTTP/1.1 200 OK]
---

Multi-tasking Picture-in-Picture Video Playback Using StickIt Player for Android - YouTube
1080p slow
720p fast
[02:15:51.804] GET http://o-o.preferred.sin01s10.v20.l...=pocketnowvideo&ptk=pocketnowvideo+user&cm2=1 [HTTP/1.1 200 OK]
---

United Arab Emirates: Subwing - YouTube
1080p fast then slow down
720p
[02:22:12.986] GET http://o-o.preferred.sin01s10.v19.l...f5c048&ptchn=thegadgetshow&ptk=Channel5&cm2=1 [HTTP/1.1 200 OK]

---
United Arab Emirates: BBQ - YouTube
720p slow [02:24:17.859] GET http://o-o.preferred.sin01s10.v12.l...U8ZazHd_r4&ptchn=thegadgetshow&pltype=content [HTTP/1.1 206 Partial Content 54150ms]
1080p slow [02:25:17.029] GET http://v6.cache7.c.youtube.com/vide...e=content&redirect_counter=1&cms_redirect=yes [HTTP/1.1 206 Partial Content]

 

[Qubicfactor]

here are some of the sample just tested, only one goes to oversea, from what i observe, if the video load slow now and revisit the video again later like hours later, it may load fast

Well, if youtube local caching servers work the way I think they should, they will not have all the youtube videos out there, but only those that are viewed by Singapore users previously. This should lead to that behaviour you mentioned, and is normal. I believe other ISP users will also encounter the same.

I think the previous issue VQ had was more towards youtube not being able to identify VQ users as being in Singapore, and hence not allowing them to take advantage of the local caching servers.

 

[edwin21]

Well, if youtube local caching servers work the way I think they should, they will not have all the youtube videos out there, but only those that are viewed by Singapore users previously. This should lead to that behaviour you mentioned, and is normal. I believe other ISP users will also encounter the same.

I think the previous issue VQ had was more towards youtube not being able to identify VQ users as being in Singapore, and hence not allowing them to take advantage of the local caching servers.

it was fine previously, fast and smooth buffering as what VQ has claimed. when i notice the HD buffering is way slower than normal, youtube was buffering from overseas server, they then mention they restored some changes that were made to tweak china streaming.

it is going back to local cache server, just the HD videos not as fast as last time, some are fast, some slow.

this is what their advertisement show ViewQwest: The Fibernet difference - YouTube

 

[viewqwest]

it was fine previously, fast and smooth buffering as what VQ has claimed. when i notice the HD buffering is way slower than normal, youtube was buffering from overseas server, they then mention they restored some changes that were made to tweak china streaming.

it is going back to local cache server, just the HD videos not as fast as last time, some are fast, some slow.

this is what their advertisement show ViewQwest: The Fibernet difference - YouTube

Let me drop a line to Google to understand how their global cache servers work. Will post our findings once we get a response.

 

[tormont]

just to check if anyone experiencing lag when surfing website? this morning when i woke up, the internet seems slow even after i reset the modem and router. cannot load yahoo properly too... hmmm. any1 or just my network?

thanks in advance.

 

[viewqwest]

just to check if anyone experiencing lag when surfing website? this morning when i woke up, the internet seems slow even after i reset the modem and router. cannot load yahoo properly too... hmmm. any1 or just my network?

thanks in advance.

I don't think there were any issues with the network. Please do PM me your contact details so I can get our tech support to follow up with you on your issue.

Regards

 

[tormont]

I don't think there were any issues with the network. Please do PM me your contact details so I can get our tech support to follow up with you on your issue.

Regards

thanks, it's currently fine now. Thanks alot.

Really enjoy the experience with viewquest.

 

[chaicka]

Well, if youtube local caching servers work the way I think they should, they will not have all the youtube videos out there, but only those that are viewed by Singapore users previously. This should lead to that behaviour you mentioned, and is normal. I believe other ISP users will also encounter the same.

I think the previous issue VQ had was more towards youtube not being able to identify VQ users as being in Singapore, and hence not allowing them to take advantage of the local caching servers.

Make sense. Applications and Services caching in today's context seem to behave in the manner you described. Thus, won't be surprise if YouTube's caching is also on similar design.

 

[blitzio]

So do all plans require you to pay the extra $5.35 for modem rental? Meaning the cheapest plan is $65?

 

[edwin21]

So do all plans require you to pay the extra $5.35 for modem rental? Meaning the cheapest plan is $65?

yes, the only plan does not require the modem rental fee is the 100mbps bundle plan. which is only 5cents different from the 100mbps alone plan.

all the while for all contract plans is modem rental at 5.35 for 24mths. however now is 5.35 every month regardless how long you stay with VQ including after 24mths which cover the modem warranty.

this applies to non-contract plans also to offset the high startup cost, previously need to pay upfront 128.40 together with activation fee + reg fee + 2 to 3mths of service fee on the 1st bill, which is a huge sum for 1st bill, until now VQ has not reply what special promo will be given for those who paid huge sum for 1st bill.

now the bill is separate out into activation fee + reg fee for 1st bill as soon as u sign up for 1st bill, 2nd bill is when ur service successfully activated and will be billed 2mths + rental fee for 1st service bill, subsequently 1 mth + rental. although the bill look smaller, but if giro approval gets delay, you may end up huge deduction on 1st giro deduction too.

 

[Haman]

yes, the only plan does not require the modem rental fee is the 100mbps bundle plan. which is only 5cents different from the 100mbps alone plan.

all the while for all contract plans is modem rental at 5.35 for 24mths. however now is 5.35 every month regardless how long you stay with VQ including after 24mths which cover the modem warranty.

this applies to non-contract plans also to offset the high startup cost, previously need to pay upfront 128.40 together with activation fee + reg fee + 2 to 3mths of service fee on the 1st bill, which is a huge sum for 1st bill, until now VQ has not reply what special promo will be given for those who paid huge sum for 1st bill.

now the bill is separate out into activation fee + reg fee for 1st bill as soon as u sign up for 1st bill, 2nd bill is when ur service successfully activated and will be billed 2mths + rental fee for 1st service bill, subsequently 1 mth + rental. although the bill look smaller, but if giro approval gets delay, you may end up huge deduction on 1st giro deduction too.

Which is my case, i think. Signed up during last IT show n got activated in April but until now, haven receive any billing..Send email to sales for folllow up this week..