Anyone is also using the StarHub UltraSpeed (10Gbps)? I am so frustrated. (Solved by upgrading ONR firmware.)

[TanKianW]

yeah. Even myself also though that my equipment is good enough for 10G, who knows after many trial and error then found out that my bottleneck actually is my proxmox host which hosted my router and firewall.

For fun and experimenting, VM hosting your networking appliances, bridges, firewall sound really “techy” but the extra overheads/layers/HW&SW-compatibility usually hinder actual performances. Furthermore, you really cannot expect much from consumer low-powered HW.

For practical use cases which requires consistent performance, critical network appliances should just run bare metal. Less layer to trouble shoot, also much more reliable with updates.​

 

[Henry Ng]

Copied them in email, IMDA replied, i will follow up with them seeing Starhub is still bumbling about.




They are supposed to call back 11am to 12noon today. No call received as of this message.
I have received many call backs during this ordeal, and a few times it rang short burst or i was away from phone and thus a missed call with no way for return call. Delays. They just cowards away when faced with problems that i see is created by them.

This is the bare minimum to get recontract working but once they messed up, it exposes their weak internal process. I dare any starhub people reading this to publicly open up my correspondences with them and let people judge if i am an entitled customer or they lack professionalism and attitude with what i perceived as poor policing from regulators.

Well at least you informed IMDA. May be got some reason for the delay.

 

[hwzlite]

I am raging because everyone of us works hard and responsible to get paid. Starhub gives the impression that they can still get paid by working irresponsibly, why because they are untouchables by the influence they have in our state? I have to continue standby this call back for the rest of day, if not they will happily auto push back.

Or you can try tagging "independent" journalist for a interview?

 

[gyver1985]

i saw SH now offeris 69 for the 10gb. Wonder if i should go for tat Or just use the 1gb

 

[Henry Ng]

i saw SH now offeris 69 for the 10gb. Wonder if i should go for tat Or just use the 1gb

Of course you should go for 10 Gbps. It is because the 1Gbps is very old and the router is also very old model. The 10Gbps come with free Premier and the router is a WiFi 7 router which is quite new. No point going for old technology. Do not waste the chance to upgrade now.

 

[xiaofan]

i saw SH now offeris 69 for the 10gb. Wonder if i should go for tat Or just use the 1gb

Ask yourself if you need the contents bundling or not? Do you want to try 10G or not? Do you want to try out the 10G capable WiFi 7 adapter or not?

If at least one of the answers is YES AND if you are willing to pay S$69 per month, go ahead to sign up Starhub 10G service.

If none of the answer is YES, OR you are not willing to pay S$69 per month, stay with 1G service.

 

[Mach3.2]

imo if you don't need the content bundling and you don't have a specific use case in mind, just save the money unless you swimming in $$.
Cost for 10Gig should come down once it becomes more mainstream.

 

[Henry Ng]

Ask yourself if you need the contents bundling or not? Do you want to try 10G or not? Do you want to try out the 10G capable WiFi 7 adapter or not?

If at least one of the answers is YES AND if you are willing to pay S$69 per month, go ahead to sign up Starhub 10G service.

If none of the answer is YES, OR you are not willing to pay S$69 per month, stay with 1G service.

Homehub+ ultraspeed then have TV contents. The $69/mth only have Premier for 24 months and Disney standard for 12 months FOC. No other TV contents.

 

[Henry Ng]

imo if you don't need the content bundling and you don't have a specific use case in mind, just save the money unless you swimming in $$.
Cost for 10Gig should come down once it becomes more mainstream.

Such saying is not right as $69/month has no TV passes bundled. SH just gave Premier for 24 months and Disney standard for 12 months free out of good will. Users are not paying extra for the Premier during the 24 months. Unless you sign up Homehub+ Ultra Speed then it is expensive a bit at $110/mth. Price for 10Gbps unlikely to drop in the near future la. Honestly many users are still signing up for this $110/mth. I am $88.77 per month.

 

[xiaofan]

Homehub+ ultraspeed then have TV contents. The $69/mth only have Premier for 24 months and Disney standard for 12 months FOC. No other TV contents.

Quite some people do not need the TV contents or even the Disney bundle, they just want the Premier League. If not they may actually want to go with MR 10Gbps.

 

[Henry Ng]

Quite some people do not need the TV contents or even the Disney bundle, they just want the Premier League. If not they may actually want to go with MR 10Gbps.

yes since need Premier so better to take SH 10Gbps plan. For Disney is to watch Star War shows la. If no need just go for MR.

 

[Mach3.2]

SH just gave Premier for 24 months and Disney standard for 12 months free out of good will. Users are not paying extra for the Premier during the 24 months. Unless you sign up Homehub+ Ultra Speed then it is expensive a bit at $110/mth. Price for 10Gbps unlikely to drop in the near future la. Honestly many users are still signing up for this $110/mth. I am $88.77 per month.

Doesn't matter how starhub frame it, user is paying $69/mth and he is getting EPL and Disney+, on top of 10Gbps fibre BB.

As I said, if the user is not watching EPL and Disney+, then I fail to see the value add.

Normal web surfing doesn't even come close to saturating 1Gbps. If you don't have any other use case that can take advantage of 10Gbps, why pay double for 10Gig connection when you don't even maximise a 1Gig connection most of the time?

Having said that, of course anyone is welcomed to sub 10Gbps for the latest and greatest even without a use case.

I'm entire point is simply why spend extra for something you won't use.

 

[trenzterra]

4 to 5Gbps download using Chrome or other browsers is normal speed as there is speed cap for browsers. We can expect faster speed when the upgrade of the nation wide infrastructure has been completed. We can tell them to call after office hour. In the real internet world, most site the download speed is usually 1Gbps+ only. Some sites up to 2.5Gbps.

I'm not using browser to test la... if not why I will complain

 

[alex22]

10G is not unstable, just that whether you have a good set of equipment at home to support it or not.

Or if you have a use case for it

 

[Henry Ng]

I'm not using browser to test la... if not why I will complain

Last night my speed also suddenly drop to 5Gbps too. I also complain too. May be ISP not enough bandwidth but once upgrade completed then we can get faster speed. just wait for it. I am paying $88.77 for homehub ultra speed.

 

[chercm]

i just gotten my SH service 2 days ago . the speed test is showing as :
DOWNLOAD Mbps
3877.18
UPLOAD Mbps
6348.05

is this normal or i need to twtich any settings? any expert advice

i am using that Nokia ONT -> UDMse-> Mac studio . using 10Gbps connector

 

[xiaofan]

i just gotten my SH service 2 days ago . the speed test is showing as :
DOWNLOAD Mbps
3877.18
UPLOAD Mbps
6348.05

is this normal or i need to twtich any settings? any expert advice

i am using that Nokia ONT -> UDMse-> Mac studio . using 10Gbps connector

Try connect your Mac Studio to the Nokia ONT and test again. UDM SE may be the bottleneck here. Make sure you turn OFF IDS/IPS inside your UDM SE.

UDM SE will have its throughput reduced to about 3.5Gbps with IDS/IPS.

Reference:
https://sg.store.ui.com/sg/en/collections/unifi-dream-machine/products/udm-se

Includes full UniFi application suite for device management
3.5+ Gbps routing with IDS/IPS
Integrated 8-port PoE/PoE+ switch
(1) 10G SFP+*, (8) GbE RJ45 LAN ports including (2) PoE+, and (6) PoE
(1) 10G SFP+*, (1) 2.5 GbE RJ45 WAN ports
1.3" touchscreen
128 GB SSD & 3.5" NVR HDD bay

 

[chercm]

I have turned on ids/ips for security . Anyone have the id and password and setting that I can use to improve the speed ???

 

[xiaofan]

I have turned on ids/ips for security . Anyone have the id and password and setting that I can use to improve the speed ???

Not so sure what you mean here. There is not much you can do with the ONT even if you manage to get the password and log in, it is already a bridged connection. This is different from the Nokia ONR situation where people do want to bridge the ONR so as to use their own router to the full abilities.

There is nothing much you can do here since the limitation is the UDM SE which does not have a powerful enough CPU to deal with IDS/IPS at 8Gbps. Other than turning off IDS/IPS, if you want to improve the throughput. Or you can live with the lower throughput if you want to turn on IDS/IPS.

 

[xiaofan]

Reference about Unifi Gateways capabilities with regard to IDS/IPS.
https://evanmccann.net/blog/2024/4/uxg-max-preview

UX: IDS/IPS not supported
USG: 85 Mbps
USG-Pro: 250 Mbps
UDR: 300 Mbps
UDM: 850 Mbps (not listed in the article)
UXG-Lite and UCG-Ultra: 1 Gbps
UXG-Max: 1.5 Gbps
UXG-Pro, UDM-Pro, UDM-SE, and UDW: 3.5 Gbps