Ok, spent days and hours completing this thread.
I signed up on my bed after waking up using hp the 10gbps plan 3 days ago, not knowing the jargons like ONT & ONR. I only know i hv a nucleus connect (now i know its an ont
The sign up promo pg says comes with ONR (on loan), netflix, epl, disney, blackbox etc. Then when i signup, it asked me for the Qty of Router, jus a white pic, no brand no nothing, i chose zero. I supposed its a nokia beacon 2 to mesh out my coverage. (Last time im using 3x nest wifi router to mesh). And proceed with the signing up.
Then i 越想越不通, why the regular 10gbps broadband bundle is giving tp link and ont but not my tv bundle??
Then i called SH technical helpdesk, then the malaysian guy spoke to me in mandarin saying oh, the troopers will come see if ur nucleus connect can still be used or not, if can be used then u can carry on using your nest wifi, if not, they will change a ont for u (which at this pt, i presume they will gimme a ont and i can buy a new tokong router (yes!! I love spending money) and he mentioned that you can pay $15/mth for our tp link b810v router.
Then i called SH agn a few hrs time, one indian lady picked up and she sounded more zai then the msian guy, saying the troopers will adv u on what u want and NOT at any point of the 2 calls, did they mentioned anything abt the nokia ONR that's supposed to be given to me.
Then the SAME night, i went down to SH tamp to clarify in person, the cute gal says: mr goh, becos u sign up online, we are not able to amend nor cancel the plan for u, u'll hv to call sales hotline to do amendments, btw, we have aldy submitted the provisioning of opening up port 2 of ur neucles connect, if u wanna cancel it u'll incur a $100+ cancellation fee. (!?!?!?) Heng u cute ah, dowan to argue with u)
Anyhow, its still even cheaper than my existing alacarte of NF, Disney, EPL and 1gbps, so i think all is well.. Netlink worker came just now, chk on my TP for 3min and say ok and left.
Delivery of equipment will be this Sat. So until then, i see whether can i ask for a ont, or stick with my nucleus connect ir they die die will give me nokia onr.
PS. I even bought 3x nest wifi pro for my anticipated 10gbps plan, before knowing that wifi pro only supports 1gb


. Oh i even asked that cute gal why i wasnt Shown Nokia onr in the website upon signing up? She said the hp website, desktop website, and our computer, will see diff things in the signup page, so yes, Mr Goh, u should have seen that IT IS using an ONR.
(3 days ago i didnt even know what an onr/ont is... U expect laymen like me know what those jargons are??)