frustrating - poor customer service
Vending my anger a bit over here...
The customer service really sucks big time at ANZ. I expressed interest in this card in mid Oct 2015 and then requested the customer service ppl to call me (because I just relocated from overseas back home to SG so income documents and company provided accommodation is not so straightfoward). 2 days later, no one called. Ok, nevermind, I proceed to apply online. A week, later someone from ANZ emailed me to provide some extra documents and I promptly replied with documents on same day. No news for a few weeks, then I called, and they suddenly said they need CPF contribution (but why didn't they ask until I chased them?!). Again, provide the info via email. Again, no news yet, its been 1.5month. I fulfilled all the requirements for the card, also don't know why they take so long. Called them a few times, and even wrote a complaint letter which website claim to revert in 2 days (been a week now), but no one seems to know. Very frustrated. Any one has similar experience??? Or does anyone know their office contact number at mapletree business city?
Really feel like giving up this shitty Optimum card and I foresee future enquires (assuming I got the card eventually) will also be handled with such disgraceful customer care. But for a frequent business traveller, I worked out the 5% rebate on hotel and dining can be quite attractive for me. So bo bian...