Apple shipping question

[chris888222]

FYI, here was my tracking via DHL's website when I bought my iMac

Mar 09, 2013 13:59 Sin - SIN Shipment delivered - Sin - SIN
Mar 09, 2013 13:21 Sin - SIN With delivery courier - Sin - SIN
Mar 09, 2013 13:04 Sin - SIN Arrived at delivery facility - Sin - SIN
Mar 09, 2013 11:43 Sin - SIN Departed from facility - Sin - SIN
Mar 09, 2013 11:38 Sin - SIN Processed - Sin - SIN
Mar 09, 2013 09:39 Sin - SIN Partial delivery - Sin - SIN
Mar 09, 2013 08:52 Sin - SIN Clearance processing complete - Sin - SIN
Mar 09, 2013 02:34 Hkg - HKG Clearance processing complete - Hkg - HKG
Mar 08, 2013 12:07 Pvg - PVG Clearance processing complete - Pvg - PVG
Mar 07, 2013 17:50 Sha - SHA Departed from facility - Sha - SHA
Mar 07, 2013 16:36 Sha - SHA Processed - Sha - SHA
Mar 06, 2013 07:58 Sha - SHA Shipment picked up - Sha - SHA

Wow. Long way to go. A lot happened overnight though.

Just hope the pack will leave pudong soon. At first I was shocked when they said clearance complete at PVG.

 

[ykeen]

just got shipping notification from apple on my new CTO MBA..

Shipped: Delivers 20/06/2013 by Standard Shipping

coming from SHA... hope DHL come faster

 

[chris888222]

Package done shipping clearance in HK

 

[LeonaV]

You better be at home when it is arrived at Delivery Facility. As you can see in my case, it was delivered to me within 1 hour of that

 

[NineNineNine]

FYI, here was my tracking via DHL's website when I bought my iMac

Mar 09, 2013 13:59 Sin - SIN Shipment delivered - Sin - SIN
Mar 09, 2013 13:21 Sin - SIN With delivery courier - Sin - SIN
Mar 09, 2013 13:04 Sin - SIN Arrived at delivery facility - Sin - SIN
Mar 09, 2013 11:43 Sin - SIN Departed from facility - Sin - SIN
Mar 09, 2013 11:38 Sin - SIN Processed - Sin - SIN
Mar 09, 2013 09:39 Sin - SIN Partial delivery - Sin - SIN
Mar 09, 2013 08:52 Sin - SIN Clearance processing complete - Sin - SIN
Mar 09, 2013 02:34 Hkg - HKG Clearance processing complete - Hkg - HKG
Mar 08, 2013 12:07 Pvg - PVG Clearance processing complete - Pvg - PVG
Mar 07, 2013 17:50 Sha - SHA Departed from facility - Sha - SHA
Mar 07, 2013 16:36 Sha - SHA Processed - Sha - SHA
Mar 06, 2013 07:58 Sha - SHA Shipment picked up - Sha - SHA

Very useful info, thanks.

 

[chris888222]

You better be at home when it is arrived at Delivery Facility. As you can see in my case, it was delivered to me within 1 hour of that

Of course I will. I'm kinda in desperate need of that laptop for work anyway. Haha.

Now my package just cleared SG customs.

Thanks a lot for all the replies, especially the whole lot of help from LeonaV. I'll keep you all updated.

 

[NineNineNine]

Haha, some errors being reported by DHL. If you believe this then my iMac is doing a relay from China to Singapore and back to Hong Kong. Earlier report showed the correct sequence of SHA > PVG > HKG > SIN so I am not worried.

Jun 19, 2013 09:01 Hkg - HKG Clearance processing complete - Hkg - HKG
Jun 19, 2013 08:54 Sin - SIN Processed - Sin - SIN
Jun 19, 2013 07:42 Sin - SIN Clearance processing complete - Sin - SIN
Jun 18, 2013 11:39 Pvg - PVG Clearance processing complete - Pvg - PVG
Jun 17, 2013 18:49 Sha - SHA Departed from facility - Sha - SHA
Jun 17, 2013 18:48 Sha - SHA Processed - Sha - SHA
Jun 17, 2013 18:09 Sha - SHA Shipment picked up - Sha - SHA

 

[zitseng]

Haha, some errors being reported by DHL. If you believe this then my iMac is doing a relay from China to Singapore and back to Hong Kong. Earlier report showed the correct sequence of SHA > PVG > HKG > SIN so I am not worried.

Jun 19, 2013 09:01 Hkg - HKG Clearance processing complete - Hkg - HKG
Jun 19, 2013 08:54 Sin - SIN Processed - Sin - SIN
Jun 19, 2013 07:42 Sin - SIN Clearance processing complete - Sin - SIN
Jun 18, 2013 11:39 Pvg - PVG Clearance processing complete - Pvg - PVG
Jun 17, 2013 18:49 Sha - SHA Departed from facility - Sha - SHA
Jun 17, 2013 18:48 Sha - SHA Processed - Sha - SHA
Jun 17, 2013 18:09 Sha - SHA Shipment picked up - Sha - SHA

Trouble with the way DHL reports its tracking is that it shows advance electronic clearance as well. So you may see a status in a city, but the physical item is not actually there.

 

[chris888222]

I called DHL. They tell me that item is in Singapore. HK is an error lol.

 

[NineNineNine]

Posting from my iMac which arrived just over an hour ago. Here's the shipping history:

Jun 19, 2013 16:01 Sin - SIN Shipment delivered - Sin - SIN
Jun 19, 2013 11:58 Sin - SIN With delivery courier - Sin - SIN
Jun 19, 2013 11:44 Sin - SIN Arrived at delivery facility - Sin - SIN
Jun 19, 2013 10:56 Sin - SIN Departed from facility - Sin - SIN
Jun 19, 2013 10:42 Sin - SIN Processed - Sin - SIN
Jun 19, 2013 09:01 Hkg - HKG Clearance processing complete - Hkg - HKG
Jun 19, 2013 07:42 Sin - SIN Clearance processing complete - Sin - SIN
Jun 18, 2013 11:39 Pvg - PVG Clearance processing complete - Pvg - PVG
Jun 17, 2013 18:49 Sha - SHA Departed from facility - Sha - SHA
Jun 17, 2013 18:48 Sha - SHA Processed - Sha - SHA
Jun 17, 2013 18:09 Sha - SHA Shipment picked up - Sha - SHA

 

[chris888222]

Sigh. Just called them. They told me my item is STILL in HK. Another day of waiting.

Today is supposed to be the delivery date.

 

[LeonaV]

Haze. Airplane cannot see, so no deliver.

 

[chris888222]

Haze. Airplane cannot see, so no deliver.

A bit pissed with DHL though. One moment tell me in SG, then HK, then SG then finally HK. Still confused until now.
They keep telling me to call Apple too.

I don't really need the laptop to be delivered that quickly now considering the haze (PSI 290 as I type). But at least provide me a clear detail about the status of my order... Called Apple just now, they said they'll check with DHL and give me final details.

 

[Op_Valkyrie]

Jun 19, 2013 19:12 Sha - SHA Departed from facility - Sha - SHA
Jun 19, 2013 19:11 Sha - SHA Processed - Sha - SHA
Jun 19, 2013 18:16 Sha - SHA Shipment picked up - Sha - SHA

Like that means I can receive my 2013 CTO 13" MBA by tomorrow, 20th June or not?

 

[NineNineNine]

Chris888222

If my history above ended at the HK entry then any reader will think it was in HK when it was not. Could this be the case for your MacBook that is making some of the poorly trained customer service people give the confusing SG/HK answers?

 

[chris888222]

Chris888222

If my history above ended at the HK entry then any reader will think it was in HK when it was not. Could this be the case for your MacBook that is making some of the poorly trained customer service people give the confusing SG/HK answers?

They all told me HK above was an error, but then after some "tracking" two out of four calls informed me that my pack might still be in HK and might have not even arrived in SG. I'm very confused. Then they keep asking me to contact apple. Generally quite disappointed with DHL's response.

I didn't want to call Apple at first because I thought they might say "please call DHL for any delivery matters" - as with other companies. Instead they told me they'll settle it with DHL and let me know tomorrow morning. Thumbs up for great response from Apple

I'm not expecting such a smooth delivery now and I'm ready for delays (PSI 321. Holy crap.), but I'm sure DHL could have offered a clearer and more precise status of my macbook.

As of 11.31pm 19/6, my macbook shipment is still at HK Clearance processing complete. I have absolutely no idea if my Mac is in HK or SG. In fact, I'm so confused by DHL's explanation I have to include the possibility of a loss during transit in my options.

 

[rebook]

As of 11.31pm 19/6, my macbook shipment is still at HK Clearance processing complete. I have absolutely no idea if my Mac is in HK or SG. In fact, I'm so confused by DHL's explanation I have to include the possibility of a loss during transit in my options.

My advice is, just be patient. My order likely is in the same batch as yours, this morning, reached SIN already. So, it should be able to deliver today.

 

[chris888222]

My advice is, just be patient. My order likely is in the same batch as yours, this morning, reached SIN already. So, it should be able to deliver today.

Yup I just checked.

It's not about patience bro. It's about how confused I am over DHL's explanations of where my Mac currently is. Yesterday four calls gave me four totally different answers.

I don't mind waiting (especially given the haze, it's expected). but DHL's way of tracking is just horrid.

 

[chris888222]

MacBook finally reached delivery facility. Please don't screw up this time DHL. Fingers crossed.

EDIT:

Jun 20, 2013 12:07 Sin - SIN With delivery courier - Sin - SIN
Jun 20, 2013 11:30 Sin - SIN Arrived at delivery facility - Sin - SIN
Jun 20, 2013 08:24 Sin - SIN Clearance processing complete - Sin - SIN
Jun 19, 2013 09:01 Hkg - HKG Clearance processing complete - Hkg - HKG
Jun 19, 2013 07:42 Sin - SIN Clearance processing complete - Sin - SIN
Jun 18, 2013 11:39 Pvg - PVG Clearance processing complete - Pvg - PVG
Jun 17, 2013 18:49 Sha - SHA Departed from facility - Sha - SHA
Jun 17, 2013 18:48 Sha - SHA Processed - Sha - SHA
Jun 17, 2013 18:11 Sha - SHA Shipment picked up - Sha - SHA


EDIT2: typing this from my new MacBook Pro

 

[duffie]

Quick question: If store.apple.com/sg/ shows 5-6 business days to be ready to ship how long does it usually take to reach Singapore?